Like thousands of Subaru owners of cars prior to 2020, the screen is defective and delaminates causing ghost touches of the underlying buttons. You get random beeps, the touch screen does not work at all, and it is worthless as a radio or carplay or navigation or XM radio: in other words useless. So I turn it off to stop the distracting noises it makes. Subaru refuses to recognize this defect or do anything about it for this model year of 2019. They replaced the radios in prior model years due to these same defects.

I just got a notice to replace the starlink unit under warranty but that is worthless without a radio. It worked perfectly when I bought the car last year (2023). I think Subaru is being sued for this now. From the prior ones in 2018 vehicles thee is some question as to whether replacement even works out since the replacements are apparently as bad as the original radios based on complaints. Subaru needs to replace these radios under warranty and with the newer units they put in 2020 and later vehicles, not remanufacture defective units. My local Subaru dealer won't return my calls now even though I have a warranty to pay for a new radio. He mumbled something abut not working for less than the retail labor rates: that's funny because it's my understanding that manufactures don't even pay their retail rates. Other than this, I love the car.

This is the exact same issue as reported with the Class Action Lawsuit that covered up through the 2018 Outback's. The radio will just start switching stations, sources, etc without anyone or anything touching the display. The display LOOKS like there is something on it, but it is BEHIND the glass. I've never used a cleaner or anything on it, just a dry rag and an electronic screen cleaner rag. I am now at the dealership to get it replaced. I have the extended warranty too, but they have to "call and verify" that the extra-warranty that I was TOLD and SOLD on the fact that it would cover ALL electronic issues will cover, otherwise they plan on charging me $195.

After battery replacement the radio system malfunctioned. My Husband and I purchased a Brand New 2019 Subaru Outback in 2018, The Dealer will tell you anything to make that big sale. But, when things go wrong, Subaru act like they don't want to cover it. We had a defective rear window that shattered on it's own (we only had it 2 months) Everything was fine until the radio malfunctioned. I went a while without the radio until I could get it to the dealer. They checked it, updated the firmware and it still malfunctioned. They told me it was a bad radio and they wanted $1055 to replace it due to being 20,000 miles over the radio coverage. We didn't get it fixed. I found out on the web about how corners were cut on the radio software. That sucks!!! 2019-2023 Subaru's.

I will never buy a new Subaru ever again. You have better luck with used vehicles and a little research. Good News We found a work around the radio. You can play cd's, music from thumb drive, and the Radio by locking radio in map mode which prevents the radio from switching through menu options. WORKS FOR ME. Not paying $1055 for another radio that may malfunction again with the same software that had put Subaru in the hot seat in the first place. Don't get us wrong, we love the car. That the name of the game is to cut corners and make major profits. SHAME SHAME

I had the dealership look at the radio and they said that because I did not have an extended warranty it is not something they can fix. It would cost about $3K to replace. I took the issue to Subaru USA corporate and they offered to cover half. I have been waiting for months as the head unit is on "back order" and am waiting for this to come in, in the meantime my radio malfunctions and changes stations. If I plug in my phone it will randomly call people.

My complaint is that this is a defect and not something I did anything to cause. I have addressed this with mechanics who all claim they have NEVER seen anything like it.

Condensation bubbles started forming on the inside of the screen out of the blue and have gotten worse over time. I do not feel this is something i should have to pay a dime to have fixed. This is 100% on Subaru. I hope others come forward with this.