This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's wife owns a 2017 Subaru Outback. The contact stated while his wife was driving 35 mph through a construction zone, an object hit the lower left driver's side windshield which left two imprints on the windshield. Over time, the windshield cracked and spread across the windshield. The contact stated that the windshield glass was poorly manufactured and that the size of the object that hit his wife's windshield should not have caused that severe of damage. The contact also stated that the crack that formed over the windshield had obstructed his wife's vision while driving. Roy robinson Subaru (6001 33rd ave ne, marysville, wa 98271) was notified of the failure and they referred the contact to an independent glass center to replace the windshield. The vehicle was not repaired. The failure mileage was approximately 66,000.
The contact owns a 2017 Subaru Outback. The contact stated that upon returning to her parked vehicle, the rear windshield was cracked into several pieces. The contact described the damage to the glass as looking like a jigsaw puzzle. The contact drove the vehicle to the residence with the cracked windshield. The contact initially took the vehicle to an independent mechanic however, the wrong parts were ordered for the repair. The contact then took the vehicle to flatirons Subaru (5995 arapahoe ave, boulder, co 80303) where she paid for the replacement of the rear windshield. The manufacturer had yet to be notified of the failure. The vehicle was repaired. The failure mileage was 14,790.
The contact owns a 2017 Subaru Outback. The contact stated that the windshield cracked without impact or warning. The vehicle was taken to two different dealers, including lithia reno Subaru (775-800-5534, located at 2270 kietzke ln, reno, nv 89502). Both dealers insisted that the windshield was impacted by something. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 29,000. The VIN was unknown.
I have already replaced two cracked windshields on my new 2017 Subaru Outback with only 8,000 miles on it. Each repair using oem glass and recalibration of the eyesight system costs over $960 each time. This is an unexpected cost of ownership for this vehicle that I've owned for less than 6 months. This is not to mention the unsafe nature of recurrently broken windshields. The first windshield break was noticed when the vehicle was parked overnight in my driveway. A long crack started at the windshield heating element and extended 2 feet across. The second windshield developed a crack from the passenger side during driving. I heard no impact to the glass, just a crack extending several inches. The carlex oem laminate windshield is thin, fragile and expensive. There are numerous consumer complaints stemming back to the 2015 and 2016 Outback models with complaints of recurrent windshield cracks. This includes a class action lawsuit regarding the windshields. I have not driven the car in any adverse conditions. It is driven on the same roads I have driven for years in another vehicle that never suffered such frequent and unsafe windshield damage.
A D V E R T I S E M E N T S
- Granite Falls, WA, USA