In the morning of Jan 28th, I drove this car off highway(North bound MoPac) to the ramp to frontage road to 360 in Austin TX. the vehicle lost control out of sudden and crashed to the left side of the road. the accident caused total loss of the vehicle but luckily a>the passages and the the driver on the car are OK. b>no other vehicle was involved. As the drive of this vehicle, I feel the crash was so strange so later on I requested both insurance company (AAA) and Subaru to investigate the possibility of malfunctions of the car. AAA -- claim number 015641968 Subaru --case 230128-1800367 AAA claimed the total lost but refused to do further investigation. Subaru took my request in March. Early this month, Subaru said their finished the comprehensive inspection and simply claimed the car was running normal when the accident happened. They don't want to share any further information about what they've found and they also don't want the inspect technician to talk to me about the results. I would like ask NHTSA, as the regulatory authority, to look into the their inspection report to make sure this vehicle does not have any abnormalities as their claimed. Thanks!

- Austin, TX, USA

While traveling through Michigan's upper peninsula and northern Wisconsin during snow fall with a fully packed car on the highway I experienced the rear end "ghost walking" or "steering" or "pulling" to the left and to the right. I had to drive 40mph while two-wheeled drive Camry, civics, vans, etc. Passed us by. Growing up in northern Michigan, I'm no stranger to winter conditions and all wheel drive vehicles. I don't think all-wheeled drive vehicles make me invincible, but they do make driving in wintery conditions better. After our trip, I took the car into the Subaru dealer and they said at 37K miles, the suspension looked great, alignment looked great, and that they would recommend new tires (tires are at 4/32 and have even wear and tear). I asked to speak directly to the tech working on my car and he said that there was nothing wrong with the vehicle and that although they were recommending new tires, the current tire condition would not cause what I was describing. My wife and I then researched and came across several online forums with other driver's experiencing the similar issues, but with prior year models. I called Subaru's main customer service line to see if they could help and they said that they would make note of my complaint, but that if the Subaru dealer tech said the vehicle was fine other than suggesting new tires, I should get new tires and the vehicle would be fine. Subaru also said there were no "campaigns" open with respect to this problem and that they were sorry I "felt like I had this experience" and there was nothing they could do. Here's a link to a forum, where the people seem to know what is going on: Https://www.subaruoutback.org/threads/2005-2009-ghostwalking-abnormal-winter-handling-fixes.30747/page-2. we plan to buy new tires, but are willing to offer our car up for test driving to see what is going on.

- Elgin, IL, USA

Having problem to remove key from the ignition when the can was only driven for year and half and has less than 10000 miles on.

- Plainsboro, NJ, USA

The contact owns a 2017 Subaru Outback. When rotating or replacing tires, the tire pressure monitor light illuminated. Flashed at the Subaru dealer since 2015. If not, they would not be in compliance with New York and would fail inspection. The manufacturer was notified of the failure. The contact had not experienced a failure. Updated 01/25/2017

- White Plains, NY, USA