Bought a 2017 Subaru Outback Wagon 2.5i Premium with Opt package 14 last Feb, 2017. The Option package was the Eyesight Driver-Assist System. Twice so far, while driving in good weather, the brakes have slammed on for no apparent reason - leaving rubber on the road and throwing my wife and I forward. They apply for approx 2-3 seconds and then - the car continues. Fortunately, this has happened on roads that have not been busy and no one behind us. It kept us from taking this car on a trip to FL as we would be going down I95 with trucks that tailgate and if this happened then....
I immediately took the car to the dealer when this happened on 3/8/2018 and was informed they were not aware of any issue that would cause this. This contradicted what the service rep told me on 1/8/2018 when I took it in for the 6,000 mile service. He told me a computer update had been run to correct this. I requested that they download the onboard computer after this second incident which should show speed, braking, turning, etc... when I dropped it off. On pick up, we were told that the car computer does not record this information, they test drove the car and could not duplicate the issue and no defect found.
I contacted Subaru of America and provided all of the information to them. They advised they would contact the dealer and get all of the details. They later followed up with me and advised there were no stored failed codes and no issues found with the Eyesight system and no information stored on this incident in the car. Therefore, no issue or defect with the Eyesight system and they could not recommend any repairs.
This lack of computer stored information contradicts what their own manual says. It states “Eyesight records and stores the following data when the Pre-Collision Braking System is operated.†It then lists - Stereo camera image; distance from vehicle in front; vehicle speed; steering wheel turning; brake pedal operation…etc.
I now turn Eyesight off when driving as I have no trust/faith in this system or Subaru.
Update from Sep 4, 2018: When I went back to the dealer service rep and told her what the manual said, she replied that it only records AFTER an impact! REALLY?! AFTER an impact it records an image, distance from the vehicle in front, speed brake pedal operation, etc... So, I need to be in an actual accident before the information is recorded??!! Lost all faith in the dealership and Subaru if this is their answer to a potentially dangerous defect. Even if it only happens in my particular car, they did nothing to really check it out and are gambling on our lives! Ended up trading the car in on another car from a different manufacturer.
Issue previously happened 4 times since brand new, but this time it was stopped at a red light, light turned green, car ahead pulled forward alert by eyesight, pressed gas and car wouldn't move forward, parking brake had engaged, brake held and parking brake took up to a minute to disengage by pressing parking brake handle. Dealership says this is normal operation of the car. Also said seat belt may not have been engaged which is a fabrication because we always use seat belts.
3X since April when I bought car. Backing out of very little sloped driveway, speed at 2-3 mph, at end of drive at road, RAB initiates and stops car. Has anyone else experienced this? Dealer will be checking out, have received no other complaints of this happening.
- Susanne E.,
Green Bay, WI, US
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A D V E R T I S E M E N T S
Bought a 2017 Subaru Outback Wagon 2.5i Premium with Opt package 14 last Feb, 2017. The Option package was the Eyesight Driver-Assist System. Twice so far, while driving in good weather, the brakes have slammed on for no apparent reason - leaving rubber on the road and throwing my wife and I forward. They apply for approx 2-3 seconds and then - the car continues. Fortunately, this has happened on roads that have not been busy and no one behind us. It kept us from taking this car on a trip to FL as we would be going down I95 with trucks that tailgate and if this happened then....
I immediately took the car to the dealer when this happened on 3/8/2018 and was informed they were not aware of any issue that would cause this. This contradicted what the service rep told me on 1/8/2018 when I took it in for the 6,000 mile service. He told me a computer update had been run to correct this. I requested that they download the onboard computer after this second incident which should show speed, braking, turning, etc... when I dropped it off. On pick up, we were told that the car computer does not record this information, they test drove the car and could not duplicate the issue and no defect found.
I contacted Subaru of America and provided all of the information to them. They advised they would contact the dealer and get all of the details. They later followed up with me and advised there were no stored failed codes and no issues found with the Eyesight system and no information stored on this incident in the car. Therefore, no issue or defect with the Eyesight system and they could not recommend any repairs.
This lack of computer stored information contradicts what their own manual says. It states “Eyesight records and stores the following data when the Pre-Collision Braking System is operated.†It then lists - Stereo camera image; distance from vehicle in front; vehicle speed; steering wheel turning; brake pedal operation…etc.
I now turn Eyesight off when driving as I have no trust/faith in this system or Subaru.
Update from Sep 4, 2018: When I went back to the dealer service rep and told her what the manual said, she replied that it only records AFTER an impact! REALLY?! AFTER an impact it records an image, distance from the vehicle in front, speed brake pedal operation, etc... So, I need to be in an actual accident before the information is recorded??!! Lost all faith in the dealership and Subaru if this is their answer to a potentially dangerous defect. Even if it only happens in my particular car, they did nothing to really check it out and are gambling on our lives! Ended up trading the car in on another car from a different manufacturer.
- usarmy70273, Bluffton, US