This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger occupant detection system (ods) malfunctioned or shorted out for no apparent reason. As a result, the passenger airbag will not enable even when occupied by an adult passenger. The passenger airbag is constantly in off mode. In addition the ods apparently controls the seatbelt warning feature. Regardless of whether or not an adult passenger is occupying the seat the ods is constantly detecting a passenger and the passenger seatbelt warning light and chime continuously are on. When the passenger seatbelt is buckled the warning light and chime remain continuously on. The vehicle has 40,000 miles and this system is not covered under the manufactures extended warranty or the extended service contract sold by Subaru through cna. The dealership is recommending a new ods be installed and calibrated at a cost of $1,200 plus applicable tax and fees.
When my wife sits in the passenger seat the majority of the time the passenger side air bag will not be turned on. My wife is roughly 5'2" and 120 lbs. Dealer claims there is nothing wrong but that the sensors can be overly sensitive with smaller people. This is a safety issue as the bag will not deploy in an accident if it is off.
- Holly Springs, NC, USA
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- Portland, OR, USA