This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was pulling into a parking space very slowly when the car went into overdrive and suddenly accelerated at a high speed. It plunged down a slight decline and hit a large tree. My airbag failed to deploy although I was thrown violently forward, and the car sustained severe front end damage. The car is considered a total loss and I spent a day at a hospital emergency room. The sudden unexpected acceleration and the lack of airbag inflation is going to be assessed by Subaru on 10/24/23. I understand that there are two class action lawsuits against Subaru (in NJ & CA) for this same unanticipated acceleration issue.
Takata recall. The contact owns a 2013 Subaru Outback. The contact received notification of NHTSA campaign number: 20V001000 (air bags) however, the part to do the recall repair was not yet available. The vehicle was taken to the ocean Subaru located at 1100 S. euclid St, fullerton, ca 92832, but was not repaired. The contact was informed that he would receive an email when a loaner vehicle was available. The contact had not received the email. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Subaru has failed to comply with the takata airbag recall. I began by calling the phone number supplied on the recall letter, but the operator there provided no information about accomplishing this recall. I next tried the Subaru website, under recalls. Although the site purported to provide a mechanism to effect the recall, in fact it did not function such that I could schedule such a repair. Third, I tried emailing Subaru. As of this writing I have had no response. Finally, I tried calling the Subaru 800 number. They were unable (or unwilling) to provide information to effect the repair.
My 2013 Subaru Outback has three open recalls, numbered 19V009000 (airbag), 18V626000 (parking brake), and 16V694000 (windshield wiper motor). Subaru of America has told me, within the past week, that the car is unsafe to drive because of the airbag. I live 138 miles from the nearest Subaru dealer. I have given Subaru two quotes, requested by them, including contact information at two companies, for transporting the car to the nearest dealer, rimrock Subaru in billings, mt. Subaru of America refuses to contact or make arrangements with the two companies and refuses to schedule the repairs unless I pay in advance, approximately $1,700, for round trip transportation and car rental, to get the car to the dealer and back. Subaru told me, in an email today, February 12, 2020, from [xxx] of Subaru customer service, "my ability to assist is on a reimbursement basis. There is no workaround for this." His email is custdlrservices@Subaru.com this is an extreme hardship for me as I am retired with limited discretionary funds. I hope you can convince Subaru to fulfill its legal responsibility to complete these recalls without my financial involvement. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
We recently had our vehicle service for the takata air bag recall. When the vehicle was returned to us, we found a plastic clip/fastener on one of the floor mats, see attached photos. We are left wondering where this component belongs, its function, whether or not there is a safety concern, and how we should proceed.
- Renton, WA, USA
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Takata recall Subaru is providing a loaner while the repair takes place. When I arrived at bertera Subaru, in West springfield, MA. For the scheduled repair they told me that I had to put a credit card "on file" so that they could give me the loaner. I am placed in a situation of losing a day's pay or kkeping my passengers in mortal danger.. can they discriminate against the poor in administering a federally mandated recall" can you do something about this"
Takata recall. The contact owns a 2013 Subaru Outback. The contact received notification of NHTSA campaign number: 19V008000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Pine belt Subaru (1104 NJ-88, lakewood, NJ 08701, (732) 719-4521) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Red airbag light. Dealer diagnosis code B1650. Response is to replace the bottom part of passenger seat. $1840 repair. This happened about a year after they replaced the airbag related to takata recall. Soa has offered $1000 'in good will gesture '. saw a recall in 2015 for impreza wagons throwing off B1650 code. Was told by soa not to drive my Outback as this is a safety issue. I totally agree, but also think that a 6 year old Outback should not be having this kind of safety issue. I am unable to repair due to the costly repair and in my opinion this is Subaru's responsibility to fix! there is no possible way I could have caused this malfunction.
Takata recall dealerships are not able to offer an appointment with 6 weeks of this recall. There are long waits for service appointments and thus Subaru is remedying this problem in a reasonable amount of time. I called and the soonest they can service my vehicle is 6 weeks (with reports that other dealerships are much longer). This is unacceptably long when the recall advises that no one can sit in the passenger seat (not feasible for me) and when there are frequent reports of death from this recall
Takata recall. The contact owns a 2013 Subaru Outback. The contact stated that the manufacturer failed to provide the remedy and part within a reasonable time frame concerning NHTSA campaign number: 19V009000 (air bags). The dealer (larry H. miller Subaru boise, 11196 w fairview ave, boise, id 83713, (208) 514-0903) scheduled an appointment, but then canceled it the weekend before indicating that the remedy and part were not available. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. I received the recall notice. It states in bold lettering to not let passengers sit in the front seat until this is fixed or risk death or serious injury. I called the dealership and was told the repair could not be fixed until September as Subaru is not supplying the parts until then. Does Subaru really expect me to not have passengers in my vehicle until September" how can they issue this warning and then not fix it for 6 months? is this a joke? is there anything the NHTSA can do" please let me know, as I apparently now have a useless vehicle which I depend on for transportation on a daily basis. If there is some other Agency I should contact please let me know.
Takata recall. The contact owns a 2013 Subaru Outback. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact called Subaru of rochester at 507-285-4777 (located at 4840 Maine ave SE, rochester, mn 55904) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall - carter Subaru, ballard, seattle, wa (98117) - called the day I received recall notice from Subaru (3/16/19) and the first appointment they could offer me was July 7, 2019. They told me there was no way to get me in sooner as they were already processing "20 recall appointments a day." Until then I cannot use the passenger seat which is not feasible given that I have a disabled father who is not comfortable in the rear seats. A 4 month wait to repair a life threatening defect that essential makes my car unfit for its intended use seems incredibly negligent.
Takata recall. Recall notice received 3/15/2019. On 3/18/2019 told first appointment available to perform recall repair not until week of 6/8/2019. 3 months and cannot use front passenger seat! called 3 other regional dealships and ciukd not get a return phone call.
The contact owns a 2013 Subaru Outback. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Wilsonville Subaru (9200 sw bailey St, wilsonville, or 97070, (503) 946-9203) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received notice of the recall on 3/15 and called for an appointment today (3/18). I was told the first appointment is 6/11-3 months out. How am I to drive a vehicle with my wife and kids if we cannot use the passenger seat for 3 months-absurd. The notice says how dangerous it could be if the passenger side airbag inflates- what does Subaru expect its owners to do for 3 months while we wait? my dealer is (xxxx) in madison wi. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall received notice of this recall on March 16. Contacted selling dealer (lou fusz Subaru, St. Peters, mo) on March 18 and the soonest dealer would schedule the recall repair is on June 12. A wait of three months is not a reasonable amount of time to perform this recall repair.
"takata recall" called dealer-(gustman Subaru, appleton, wi) tried to make early appointment to replace passenger side air bag. Dealer is swamped and my scheduled appointment is for September 25, 2019, which is a long way off from today March 18, 2019. Want to make sure someone knows about the delay if something happens to me or my family. Consider this situation unacceptable!!!!!
We got a recall notice on Friday, March 15, 2018 concerning the passenger side airbag that said no one should ride in that seat until fixed. We immediately callled fitgerald Subaru in rockville and were told they didn't have the proper parts and we could not schedule a time until may! this is absurd to issue a safety recall and not be able to fix it. Recall notice txb18; NHTSA id: 19V008
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- North Kingstown , RI, USA