I had notified you about my Subaru Outback and the stalling problem we were having whenever we would come to a quick stop. Subaru mechanic said that the transmission needed to be replaced at a cost of $11,000. We had a local transmission shop look at it and they said it was the torque converter. They replaced the converter at a much cheaper cost and the vehicle so far has performed well. I have talked to other owners that are experiencing the stutter problem whenever they come to a stop but the vehicle has not stalled. I am confident that it will in time just as ours did. Should Subaru issue a recall on these converters?

- Baytown, TX, USA

Torque converter is malfunctioning. This is a known Subaru defect, I believe. The car dies if I make a sudden stop- definitely a safety hazard. This happens on highways and surface streets.

- Morgan Hill, CA, USA

The torque converter locks up at low rpms and causes the car to stall. This is problematic at intersections and in traffic (which we experience a lot of in austin, Texas). It is an ongoing problem that started recently.

- Austin, TX, USA

Engine stalls when the car comes to a quick stop. Similar to when you fail to push in the clutch on a standard transmission, but in this case, this is car has an automatic transmission.

- Natick, MA, USA

My car stalls regularly when braking quickly, like when someone stops suddenly in front of me. It also stalls while applying the brake to stop at a light on a hill. This fault has placed me in several hazardous situations, including stalling on railroad tracks, and in busy intersections. When I first complained about it two years ago, Subaru told me that it was an oxygen/fuel mixture issue and wanted to charge me $1200 to fix it. But when I searched on line, other Subaru owners were complaining of the same issue and the oxygen/fuel fix didn't work for them after spending all the money to fix it. After living with this fault for nearly two years, I went to another repair shop who told me about this tsb: Date: 01/06/14 revised: 05/07/14 applicability: 2010-12 my legacy and Outback models equipped with cvt transmission subject: Design change to lock-up type torque converter introduction this bulletin announces the availability of a countermeasure torque converter assembly to address a customer concern of very low engine RPM when coming to a stop. The condition is similar to coming to a stop in a manual transmission equipped vehicle without depressing the clutch pedal. Thrust washer wear inside the torque converter can cause restriction of the oil passage used to bleed off lock-up clutch application pressure. The result is either a delayed (momentary low engine RPM) or no lock-up pressure release. The thrust washer has been changed from a solid bushing-type to a needle bearing type. Subaru wants $1500 for this torque converter assembly to be replaced. If you search on line, you'll discover that this is a common issue. This needs to be upgraded to a vehicle recall, not just a tsb. This is a fault in Subaru's cvt transmission design that is a danger to everyone driving one. Please help us in enforcing this recall. Thank you.

- Dexter, MI, USA

Our 2011 Outback would stutter at a stop, Subaru said this was the way it was designed to conserve fuel. The vehicle now stalls, always starts back up but this is not comforting especially when my wife is driving by herself. This began sometime in January 2017 Subaru tech said need to replace the entire transmission at a cost of $11,000. That's crazy. Was referred by a friend to a transmission shop in baytown, says it is the torque converter and can either be rebuilt or replaced. I took it in yesterday and hopefully will pick it up Friday. I have made several trips to the Subaru dealer and called the headquarters. I am not pleased with my first Subaru. Should have stayed with a Toyota which I have had great success with. Our family of 4 had 4 Camry's and got a combined total of over 1,200,000 miles on them.

- Baytown, TX, USA

I have experienced a driver safety concern that can easily cause a collision to occur. When coming to a stop the automatic transmission does not go to neutral and the engine halts. I have to restart the car. This is dangerous as it may cause a rear end collision and has almost done so on numerous occasions. This is related to bulletin number 16-90-13R that has already been opened with Subaru on 01/06/2014. The remedy is to replace torque converter thrust washer from a solid bushing-type to a needle bearing type. I strongly believe this should be a recall issue and not be passed onto to the customer. This can easily escalate to a class action law suit if a serious collision were to happen. Here is the complaint presented to Subaru bulletin number 16-90-13R; date: 01/06/14 revised: 05/07/14 applicability: 2010-12 my legacy and Outback models equipped with cvt transmission subject: Design change to lock-up type torque converter introduction this bulletin announces the availability of a countermeasure torque converter assembly to address a customer concern of very low engine RPM when coming to a stop. The condition is similar to coming to a stop in a manual transmission equipped vehicle without depressing the clutch pedal. Thrust washer wear inside the torque converter can cause restriction of the oil passage used to bleed off lock-up clutch application pressure. The result is either a delayed (momentary low engine RPM) or no lock-up pressure release. The thrust washer has been changed from a solid bushing-type to a needle bearing type.

- San Francisco, CA, USA

Car transmission shudders on deceleration; occasionally killing the engine altogether. Feels like clutching mechanism within the automatic transmission is not functioning properly. Dealer prescribed a new transmission. Subsequently I researched multiple instances of similar situation/symptoms in same model year, but my VIN was excluded from the NHTSA safety recall tsb no. 16-101-16. This situation is too coincidental; the recall needs to be expanded.

- Bloomington, IN, USA

Car stalls at hard stops and shudders on highway at speeds 45-55

- Carlisle, MA, USA

2011 Subaru Outback worn torque converter thrust washer tech services bulletin #16-90-13R. Engine shudders and stalls on quick stops like at stop light or at stop at top of an incline like exiting a parking garage. Issue was diagnosed at my authorized Subaru services dept yesterday that it was torque converter and I'd be responsible for repair cost. Service tech and service dept manager confirmed that they did agree with my input when presenting the car. I was the one who diagnosed the problem -- which they confirmed. Bulletin states the availability of a countermeasure torque converter assembly thrust washer changed from solid brushing type to needle bearing type. I have read extensive complaints from other owners experiencing this problem. This is a very serious issue that if not resolved can result in injury or death. I was almost in an accident because of this defect last week. Subaru acknowledges the defect...but has done nothing about it. This needs to be a safety recall before someone gets killed!!! in some cases this defect has caused a fire in the engine. Consumers have documented this serious defect on NHTSA, car talk, cars.com. Subaru needs to recall these vehicles!!!!

- Chatham, IL, USA

Multiple transmission solenoids have failed and the transmission valve body needs to be replaced on this vehicle with a cvt transmission with 80,000 miles.

- Oceanside, CA, USA

When coming to a complete stop, vehicle will run rough and/or stall just before coming to a complete stop. This is well documented on Subaru web forums. Subaru needs to creat a recall. Per Subaru dealer diagnostic it is a bad torque converter, per bulletin # 16-90-13R.

- Conneaut, OH, USA

My complaint is that the car stalls when you stop quick. It acts like you are stoping and not stepping on the clutch. But the transmission is a cvt. It started in December 2016. 102K miles. Dealer is saying I need a new torque converter.

- Santa Rosa, CA, USA

The car shudders and dies while in the process of coming to a hard stop. You have to put the car in neutral or park to start it again. This has happened multiple times, once in an intersection. Very dangerous! there is a tsb (16-90-13R) out on this problem (failed thrust washer). This should be a recall! Subaru wants over $1800 to replace the failed part. My car has 93,000 miles on it. Seems to be happening on Outbacks starting around 80,000 miles....updated 04/27/17

- Cedar Hill, TX, USA

Torque converter judder. Recommended torque converter replacement after the back up duty solenoid malfunction. Car was towed to dealer after the at oil temp light as flashing while driving. Dealer said to not drive it and have it towed. Code P2764 was retrieved and solenoid was replaced. After test driving during the inspection, technician felt shuttering at 40mph and recommended replacing consistent with tsb 16-90-13R.

- Tallahassee, FL, USA

The contact owns a 2011 Subaru Outback. The contact stated that the vehicle failed to shift into the reverse position without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 40,000....updated 03/08/17

- Tiverton, RI, USA

Car is stalling when in motion, and coming to a stop without steady brake pressure. It shutters then stalls. It has happened at least 6 times since fall 2016. "NHTSA id number: 10080367- availability of countermeasure torque converter assembly" -doesn't solve problem for consumers. Lack of recall/action on a 2011 model is alarming! does this malfunction need to harm/kill victims before action is taken?

- Morganville, NJ, USA

Vehicle stalls after sudden stop requiring it to be restarted. I was told by Subaru sales there is a tsb # 16-90-13 R (1/6/14 issued). This relates to the transmission ( cvt) looking up after a sudden stop due to a thrust washer inside the torque converter. This is a dangerous issue that needs to be addressed immediately with a full recall.

- Copley, OH, USA

I own a 2011 Subaru Outback with 93,000 miles. The car stalled out at red lights in the city. Also, it stalled when I was on a hill and came to a stop. I was fortunate to restart engine and get out of the way of traffic. I took it to the dealer and they said I needed a torque converter costing $1,200. After reading the many complaints from other owners it is a dangerous situation. Why hasn't Subaru recalled the torque converters?

- Paupack, PA, USA

Torque converter assembly. Car is stalling when coming to a stop at a stop sign, or at stop light or even when going to a stop through a work zone. It shutters then stalls. Feels like a manual transmission when a clutch is not fully pressed. It has happened 5 times since the end of November 2016

- Poughkeepsie, NY, USA