BEEN TRYING TO GET THIS FIXED SINCE 2021. WANT TO BE ADDED TO THE CLASS ACTION LAW SUIT WHICH I DIDN'T LEARN ABOUT UNTIL TODAY. THE INFOTAINMENT SYSTEM DOES'NT WORK. THE SCREEN IS BUBBLING, IT DOESN'T ALLOW ME TO TYPE IN AN ADDRESS, THE MAPS DON'T WORK, THE RADIO DOESN'T WORK. I'VE HAD SERIUSXM TRY TO REBOOT THE RADIO MANY TIMES AND STILL THE RADIO BLIPS AND CHANGES STATIONS AT WILL AND I CAN'T INPUT THE STATION I WANT. SUBARU CHANGED THE RADIO AND IT WORKED FOR A TIME, BUT IT HASN'T WORKED FOR A LONG TIME. I AM AFRAID TO DRIVE TO AN AREA I AM NOT FAMILIAR WITH. I USE MY PHONE FOR DIRECTIONS BUT I NEED TO SEE THE MAP WHICH DOESN'T COME UP ON THE SCREEN. I'VE TAKEN IT TO SEVERAL PLACES TO GET IT REPAIRED BUT THEY DON'T HANDLE THIS PROBLEM. IT IS OVER 20. MILES TOGET TO THE NEAREST SUBARU DEALERSHIP AND IT IS DIFFICULT FOR ME TO BRING THE CAR IN AND THEN SIT THERE UNTIL IT'S REPAIRED. THEY CLAIM TO HAVE A LOANER AVAILABLE BUT THEN THEY SAY I LIVE TOO FAR AWAY. /THEY HAVE SENT ME A CONFIRMATION FOR A LOANER CAR, BUT DID NOT HAVE IT AVAILABLE WHEN I GOT THERE!!! LIARS!!!!!

From the first day that I bought this Subaru Legacy in June 2018, the Infotainment system was glitchy. The first morning after my purchase, the system wouldn't boot up, and I had to turn the car on and off 5 times to get it to activate. The issue dissipated and didn't show itself again until December 2018. Again, a couple restarts got it to work. Last week, on 3/20/19, the infotainment system wouldn't start up and has continued for the past week.

I am writing this complaint from the waiting area of North Park Subaru in San Antonio, TX where, after 2 hours of waiting for "Recall Updates" to the Starlink and mileage range recalls, I was informed that the software update didn't fix the issue, and that a replacement radio board needs to be ordered, and it will be 2 weeks until it arrives. Upon arrival, I will have to schedule an additional 3 hour installation. In the meantime, I have no access to Bluetooth, phone, radio, navigation, backup camera or TravelLink.

This has been my first experience purchasing a Subaru, and I can adamantly say that I will not purchase another Subaru again. I have searched multiple online forums and this issue seems to be a repetitive issue for hundreds of Legacy owners. I don't know how an issue like this hasn't reached class-action status yet, as the peace of mind and safety issues surrounding this problem are extravagant.

Don't know what Subaru will do to fix this, but I am available to be a part of whatever legal action the Subaru community is willing to take going forward.

i bought the Subaru Legacy 3.6r November 30, 2017 , and on November 30, 2018. the infotainment unit would not turn on. I have had connectivity issues with my phone in this car and the 2017 WRX I previously owned, but I had creative ways to deal with them, until November 30, 2018. Anyhow, I took the 2018 Legacy to a Subaru dealership. The dealership tech did some troubleshooting and wrote that were was an internal short in the infotainment unit.

The unit was ordered and will be replaced under warranty, but I have to wait my turn because there are many infotainment units that need to be replaced in recently purchased Legacys and Outbacks. Wait time is 5 ~8 weeks. So while I wait, I use my phone with ear buds and take a chance the cops don't see me with them on. I would have taken my money somewhere else if I had known of this problem. Another issue will be added soon, this vehicle is not done breaking down.