ONLY 2016-2017MY: Those Models equipped with STARLINK Telematics. Provisioning is the process by which the DCM receives the subscription request and activates the
related DCM features requested as outlined in the specific subscription contract. If provisioning is
not successful then the DCM may remain in an inactive state and the requested services may not be
activated for the customer. Field investigation has found that this may be a result of three possible
conditions.
* The DCM may be off the network due to vehicle storage or other network factors.
* The DCM may be lacking power or ground due to some body side electrical concern.
* The DCM may have an internal failure.
