This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On a cold day while driving on a city road at approximately 40 miles per hour, a loud crack was heard. No debris was seen, and the windshield cracked in the lower portion of the passenger side windshield. The crack spread quickly and in multiple directions. Since the cracks are so severe after no observable impact, a defect in the windshield is suspected. The date of the incident is approximate within a two week span.
I was driving my vehicle for approximately 5 minutes. I was stationary at the light when all of a sudden a "U" shaped crack appears slightly above the wipers. By the time I pulled over which was about 45 seconds. The crack spread horizontally across the glass.
I parked my car at the airport parking lot for 3days. Ater my trip, I found out the windshield was broken all of surdden with no reasons. So I claimed insurance to replace the windshileld.
I have had to replace my windshield on my 2017 due to a crack that developed from the base right in the center of the window and it slowly worked it's way up the glass. There appeared to be no impact zone from anything hitting it as the crack seemed to start at the very bottom with a single crack that ran to just below the dash level. I first noticed the crack creeping into visibility in the spring traveling in a straight on a road with a speed limit of 45 mph. In the time I had to wait to have the glass replaced, the crack continued to grow regardless if I was in motion or if the car was parked
My windshield cracked two thirds of the way across from the bottom corner of the driver's side towards the middle across the front windshield. Started while I was driving on a highway turning slightly to the right at 60 mph. Initially occurred a few weeks ago and grew over the course of three days. Hasn't grown noticeably since then.
- Chewelah, WA, USA
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A government investigation is required for windshield quality issues on the 2015-2019 Subaru Legacy and outback generation. There appear to be hundreds of complaints regarding spontaneous large cracks originating from the passenger side de-icer area that have been submitted to the NHTSA database for this entire generation of vehicles. Per Subaru service bulletin 12-192-15R / NHTSA id number: 10093903 ("service bulletin"), an allegedly improved windshield was used for the Legacy and outback models after the 2016 model year. However, the complaints to the NHTSA and current legal actions show that Subaru has continued to refuse to hold its glass supplier accountable for faulty windshields. The origin of the large crack on my Legacy's windshield is actually underneath where the wiper blade sits and as such could not have originated from a bulls eye, star, or combination impact while driving. My vehicle is still under the original bumper to bumper warranty period. Based on the location and nature of the crack, I believe this issue corresponds with the windshield problems described in the service bulletin. While class actions are helpful in potentially recovering monetary damages to harmed consumers, they can move slowly and not result in full accountability. Government action is required here to promptly force Subaru to hold its supplier accountable and protect drivers from compromised windshield glass. In a disappointing communication, Subaru of America also told me that should they determine no warranty coverage applied, I should consider contacting my insurer. In other words, it'd be better for their customers to file fraudulent insurance claims rather than be responsible for the faulty windshields.
Something is terribly wrong with the Subaru windshields, I am on my 4th windshield. The one that came with the car plus 3 replacements. The last replacement was three weeks ago and now I have another chip in my windshield as of today. Not only is it dangerous to have this keep happening, its costing me more money when my insurance is jacking up my rates each year for having to put claims in. It's making me take time off from and it's ridiculous. Apparently I'm not the only one having an issue. The windshields are defective! I'm 52 years old and have been driving since I'm 17 years old and have never experienced anything like this. Can you please investigate this issue as it looks like I will be on to windshield #5. the new chip happened today and I don't remember hearing anything hit the windshield.
On August 30, I traveled North bound on ih 35 towards austin around 6:00pm. As I approached my destination, I noticed a crack that had started in the bottom, center of my windshield. I didn't remember hearing anything hit my windshield, so I was very surprised I had a crack. I did have my windshield replaced at safelight on October 15, 2019 and paid $500 deductible. Now I am reading about faulty windshield lawsuits popping up on Subaru vehicles
New 2017 Subaru Legacy was bought in May 2017. With in a month, windshield cracked when the car was stationary in a shopping mall parking lot. Dealer did not cover stating it was rock hit. It got fixed with insurance claim. After fixing it, the same day evening in the office parking lot, it cracked at the same spot. With courtesy of the the repairer it was changed with warranty. Now, exactly after one year, while driving on the highway, heard loud noise as if my tire got burst. While look around I saw the windshield crack at the same spot. It can not be coincident to happen 3 cracks at the same spot.
Hello, I have noticed an issue with 2017 Subaru Legacy windsheilds. When the outside temperature is above 88F and the "auto" climate control is set to 68C the difference in the temperature between the outside air, and the cooling inside air dramatically increases the weakness and brittleness of the windsheild, such that when something hits it, it almost instantaneously cracks more than 7-8 inches in length. I am niw having my second windsheild replaced in the last 2 months because of this issue. Both times I was doing about 70mi/hr on I-94...I know windsheilds crack when something hits them, but this was different the strike was barely noticeable, something that if conditions were cooler or the temperature equalized, I dont think the thermodynamics would be right for. Thanks, chris
Sunroof glass spontaneously broke while driving on a two lane divided highway. There were no other vehicles around when this happened. This caused glass to fall down onto all the passengers in the vehicle.
A D V E R T I S E M E N T S
- Albuquerque, NM, USA