8.5
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 24,900 miles
- Total Complaints:
- 4 complaints
Most Common Solutions:
- not sure (3 reports)
- replace starter (1 reports)
engine problem
Helpful websites
- No one has added a helpful site for this 2015 Legacy problem yet. Be the first!
A D V E R T I S E M E N T S
The starting problems began soon after taking delivery of vehicle and I now have 73500 miles on it. I gave them two videos. They cannot find the problem. I even sent a letter to Michigan state lemon law but could not get it classified as lemon. They replaced the battery in 2017 and again in January 2021. I finally took to a new dealership and they replaced the battery and said the fuel pump was malfunctioning so they installed a new fuel pump, the new dealerships service department was very attentive and professional and went the extra length to figure out the problem. I also mentioned to original dealership lights were always too dim.
I looked on the internet and found others who thought the same way, service manager told me she never heard of that complaint but has received complaints that the lights are too bright. The parts department knew of the light bulb issues and are suggesting Aftermarket LEDs and suggested where to buy and gave me that companies brochure. I was discussing an issue with work order customer service man, he told me he didn’t know and to look it up on the internet. This same man after looking at the loaner I had told me there was damage to the front end. I was stunned as the car sat in the garage. His coworker started to giggle and told me he was joking. It is hard to grasp that the original dealership allows such subpar customer service.
What a horrible experience all around. The new dealership service advisor already contacted me asking how the car is doing and assured me that if the starting problem continued they will further trouble shoot. They reached out to other dealerships asking if the starting problem had been encountered and if so what was the solution. Kudos to the new dealerships customer service manager and service representative.
- Josie S., Washington, US