"WE HAVE RECEIVED SEVERAL CALLS FROM DEALERS WHO HAVE CUSTOMERS ELIGIBLE
FOR THE WQH44 SUBARU CARPETED FLOOR MAT RECALL BUT DO NOT HAVE THE
ORIGINAL MATS THAT WERE IN THE VEHICLE AT THE TIME OF SALE. IN MOST CASES,
THE CUSTOMERS HAVE STATED THAT THEY HAVE DISCARDED OR DESTROYED THE
MATS. IN OTHER INSTANCES, THE CUSTOMERS INDICATED THAT THEIR VEHICLE DID NOT
HAVE THE MATS WHEN THEY PURCHASED THE VEHICLE. IF, OR WHEN, THIS SITUATION ARISES, PLEASE FILL OUT THE ATTACHED FORM AND HAVE THE CUSTOMER SIGN IT AND RETAIN THE SIGNED FORM WITH THE REPAIR ORDER. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT THE CLAIMS HELPLINE AT 866-782-2782."
