Well I bought this car in 2014 with around 33k on the engine, once I hit around 63k in 2015 I had to replace the CVT which was covered under the warranty Thank God. Now I am 120k miles on my car and it just went into the shop again to have another CVT put in my Legacy. Even though my car is past the mileage on the extended warranty Subaru is working with me to fix my car, I am being told I will only owe $500.00. I should be getting my car back by 11/15. I am happy and thankful that Subaru of America and the dealer are doing me a solid with a Good Will Customer Service agreement. I do truly appreciate that but I guess my other thought is why are the CVT's only lasting about 60K to 65k and then dying. You would think with Subaru being such a great company and having very good reputation and Technology being what it is, their would be a way to make the CVT longer lasting. When I spoke to SOA they told me that these CVT's range in price from 1500k to 10k depending where you live in the state. I don't know about you but that just sounds insane there is no way I could've afforded to fix my car this many times on my own with this issue.
The check engine light came on on a Sunday. Called Monday morning; dealer couldn't get me in. Took it in Tuesday. They put it on the rack at the very end of the day Thursday and told me "Your transmission fluid is burnt. You need a remanufactured CVT. That'll be $7600 plus tax." This car is only four years old. It has a lot of (highway) miles on it, and a good service history with no past problems, serious or otherwise. But this is more than the car is objectively worth. They offered me no other options--they can't put any other kind of transmission in the car. So I'm going the junkyard transmission route. I have no other choice.
It takes a lot of gall to ask $7600 (plus tax) for any part that costs more than the car is worth. And the fact that they couldn't or wouldn't repair it or give me any other option, reasonable or unreasonable, leaves a very bad taste in my mouth with respect to ever buying a Subaru again.
- Rus H.,
Springwater, NY, US
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
Well I bought this car in 2014 with around 33k on the engine, once I hit around 63k in 2015 I had to replace the CVT which was covered under the warranty Thank God. Now I am 120k miles on my car and it just went into the shop again to have another CVT put in my Legacy. Even though my car is past the mileage on the extended warranty Subaru is working with me to fix my car, I am being told I will only owe $500.00. I should be getting my car back by 11/15. I am happy and thankful that Subaru of America and the dealer are doing me a solid with a Good Will Customer Service agreement. I do truly appreciate that but I guess my other thought is why are the CVT's only lasting about 60K to 65k and then dying. You would think with Subaru being such a great company and having very good reputation and Technology being what it is, their would be a way to make the CVT longer lasting. When I spoke to SOA they told me that these CVT's range in price from 1500k to 10k depending where you live in the state. I don't know about you but that just sounds insane there is no way I could've afforded to fix my car this many times on my own with this issue.
- Scott M., Lititz, US