This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Subaru Legacy. The contact stated that while depressing the brake pedal, the brakes failed to respond. As a result, the contact rear ended another vehicle. The contact stated that the air bags failed deploy. A police report was filed and no injuries were sustained. The contact stated that the vehicle could be driven to the contacts residence, however the contact became aware of the power steering belt snapped causing the vehicle to be difficult to maneuver. The contact then stated that the vehicle was towed to an independent mechanic where it was awaiting repairs. The manufacturer was not made aware of the failure. The failure mileage was 43,000. Updated 05/17/16
The contact owns a 2011 Subaru Legacy. While driving approximately 35 mph, the air bag warning light illuminated. In addition, the contact stated that the radio became inoperable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 10V283000 (steering). The failure mileage was 50,000.
The contact owns a 2011 Subaru Legacy. The contact stated that while driving at an unknown speed, the vehicle crashed into the rear end of another vehicle and the air bags failed to deploy until 4 or 5 seconds later. Prior to the air bag deploying, burning fumes emitted into the vehicle. The contact did not indicate if a police report was filed or if any injuries were sustained. The vehicle was towed to an independent mechanic. The technician was not able to determine why the air bags deployed with a delay. The vehicle was not repaired. The failure mileage was 63,000. Updated 4/30/15 the consumer stated the vehicle was repaired. Updated 10/23/15
Passenger air bag sensor indicator light will intermittently show indicator as off with occupant in passenger seat (weight approx. 110 pounds). Passenger removes all weight from seat and reapplies weight in same position and/or reset procedure detailed in manual performed and sensor will usually come back on. Vehicle has visited authorized repair facility on three occasions regarding issue and first two visits repair attempt made in form of "re-zeroing weight sensor" (first attempt) and "passenger occupant detection sensor calibration procedure" (second attempt). Third visit was told by service manager that part is performing within Subaru specifications. Called soa customer service today and spoke to supervisor who said part was performing within specifications (and federal safety specs) due to authorized facility last stating as such despite still having issues. Supervisor explained sensitivity and nuances of system but was not to my satisfaction as light will be off and then come on after resuming same position after removing and reapplying weight. Told supervisor that was unsatisfactory that I would submit complaint to NHTSA and possibly write congress-person for investigation/help. Was then told issue would be escalated to senior representative who would contact me next day.
Front passenger airbag sensor does not detect when a 150 pound 5 foot 1 adult is sitting in front passenger seat. Airbag light says off. Moving around in the seat makes no difference.
A D V E R T I S E M E N T S
- Wellesley, MA, USA