This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
To whom it may concern. I-??ve purchased a second hand vehicle from New Jersey I live in California. It is 2002 Subaru outback H-6 3.0 with 52,000 miles. Upon delivery I took it to orange coast Subaru for general inspection when it was brought to my attention that there-??s an open recall from 2004 stating excessive corrosion in the rear sub frame. It applies on vehicles in cold wet states where New Jersey is one of them. Service advisor assure me that all is fine and they marked it as resolved. Upon inspection when I received the car back to my horror the sub frame is corroded to the point of disintegration. I took it back in and I-??ve reached out to Subaru of North America where they look into it and concluded that the factory warranty is expired, 5 years 60k miles and they will not fix the recall. Base on my research there-??s no expiration on manufacture recall and I-??m not sure why they will not take care of it. Please help me navigate this matter. Thank you kindly [XXX] The person at Subaru headquarters info is; [XXX] Subaru of America, Inc. Customer Advocacy Department 1-800-SUBARU3 (1-800-782-2783) Direct: [XXX] Customers@subaru.com Case number [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2002 Subaru Legacy. The contact stated that while driving at approximately 15 MPH, there was an abnormal sound of metal fragments dropping. The vehicle was seen by an independent mechanic where it was diagnosed that the underneath of the vehicle was rusted. The contact was unaware of what parts had detached from the vehicle or needed to be replaced. In addition, the vehicle was accelerating independently. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 169,000.
I checked under the car and the rear suspension is so rusted it is unsafe to drive. I looked on the internet and it is a common issue. With the amount of unsafe cars driving around with this issue I would say the ball was really dropped on the original recall
I own a 2002 Subaru Legacy in western New York, I recently was told there was an issue that was recalled back in 2004 but my car was never notified or addressed of the issue with corrosion. The recall ( NHTSA campaign number: 03V153000 ) I was driving on the high way when I hit a small bump and the back end of the Subaru dropped and the tire started to shred causing me to loose control of the car, thank good the car came to a rest in the median and no crash or fatalities occurred.
The rear suspension is rusty that it has rust holes through it and this is also the that holds the drive in place I have look at other Subaru and they are the same way if that breaks it could cause vary bad crash.
A D V E R T I S E M E N T S
- Santa Ana , CA, USA