This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Request for reimbursement regarding the repair of the 1996 Subaru Legacy driver's side front spring. During a routine inspection, it was discovered that the spring on the left front of the consumers vehicle had failed for the second time. When the original spring failed the first time, it caused damaged to the tire and the spare tire. The ignition wire were worn, the headlight bulb was replaced.
Today, 06/17/05, during a routine nys safety inspection, it was discovered that the spring on the driver's side front of my 1996 Subaru Legacy failed for a second time. In 1999 the original spring snapped causing damage to both the tire and the spare. At that time the spring was repalced.I contacted Subaru about this unusual failure but they did nothing. In 2001 I received a recall letter from Subaru because of spring failures. As instructed, I returned the car to the dealership were both front springs were was fitted with safety devices to prevent another failure. I assumed that the problem was solved and the car would be safe to drive. Eventually I was reimbursed for my repair expenses. Today I contacted Subaru consumer service department when I learned that the replacement spring failed and needed replacement. I was told by a representative that Subaru had met its recall obligations and would do nothing about the failure of the front end replacement spring. Subaru has not solved my problem and I will be requesting reimbursement for a second time.
Consumer made an appointment with the dealer about two weeks ago for recall 01V216000 repairs regarding front coil springs. The consumer had taken the vehicle to the dealer on 7/11/2003, and the dealer stated no parts were available, and there was nothing they could do to further assist them.
A D V E R T I S E M E N T S
- Websler, NY, USA