NHTSA — Latches/Locks/Linkages: Doors: Latch Problems

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Subaru Impreza accessories - exterior problems

accessories - exterior problem

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2020 Subaru Impreza Owner Comments

problem #1

Jul 012023

Impreza

  • miles

A D V E R T I S E M E N T S

Both rear doors will intermittently not open when unlocked from both the inside or the outside. I am unsure if this is electrical or related to the door components itself. This is a hazard because passengers have been locked in the back of the car, and needed to climb out from the front or needed me to open the door from the outside if it will open-?"which could be a deadly amount of extra time in an emergency situation where passengers need to quickly exit the vehicle. This issue has been going on over a year, but I did not take it in until two months ago because I rarely had back passengers. That has changed, so I took it in. I have brought the car to the dealership three times for this issue, which is as of now still unresolved, with the following results: 1st visit: They told me child lock was on and turned it off. (I do not believe this, as the doors would occasionally open correctly from the inside-?"so that would mean child lock is also faulty) 2nd visit: They found weak actuators in both doors and replaced them. 3rd visit: Currently still in the shop for other unrelated issues, but they are having a hard time diagnosing the cause since the doors will open for them-?"but the lady who checked me in experienced the door sticking with me, and she said she could tell something was wrong.

- Centennial, CO, USA

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