This bulletin announces a design change to the front seat back upholstery retaining hooks (HOOK
FLAT MAT). The change is in response to customer concerns of discomfort coming from the center
of the seat back and outside bolsters. When a hook fails, the center (flat) portion of the seat back
drops inward from lack of support. If not repaired, with continued use, the seat back frame may break
down the foam padding covering it. Eventually, the frame will likely wear through and damage the
trim cover.
