This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car was parked as I was walking up to it there was a crack in my windshield. I was walking to my car and noticed a glare walking up and looked closer and there was a cracking my windshield
A 12 inch crack appeared in the center of my windshield, passenger side, starting at the edge, and going horizontally towards the driver's side. I had just left a shop's parking lot. It was not there before parking. I did not spot it immediately but only after 3 minutes driving. There was no noise of a hit or breakage while I was driving. I was uncertain whether the crack would spread to the driver's side - or all over the windshield.
Spontaneous chipping and cracking of the windshield while driving in the highway. Did not hear any rock or pebble hit my windshield during driving. Once I stopped in the gas station to fill up the tank I noticed a cracked starting from the middle top of the windshield while I'm cleaning it.
- Conroe, TX, USA
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I have 2,500 miles on the new 2020 Subaru Forester and a large crack appeared on my windshield overnight (stationary). Nothing hit my windshield. Crack goes from middle of windshield down to the lower right portion of the windshield where it's heated.
Literally about a month after we bought the car, the windshield cracked and there was no real sign of impact. I waited a few months and eventually the crack spread across the whole windshield and impaired my vision so I pid my deductible and got it replaced with safelight.
I purchased a 2020 Subaru forrester on 4-1-2020. 90% of my driving is on slowing moving street traffic. On 11-22-2020siver dollar sized crack in my windshield, located on the very center of the passenger side section of the windshield and 3" above the top of the engine hood. I never heard any rock hit the windshield and on examination of the crack, I could find find any indentation or chip that would have resulted in the crack. On 11-24-2020, I went to the service department of the Subaru dealership where I purchased the vehicle. The service rep, named cory, looked at it and could not feel or any crack that would have a started the crack. Cory then went to get his service manager. The service manager immediately got a pen and pushed around on the crack until he pushed hard enough to show a less than a 1 mm indentation. He then indicated to me that this a obvious crack from a rock and that I needed to contact my insurance agent and put in a claim on it. When I showed him the service bulletin on the class action suit on windshield failures, he immediately any responsibility for the replacement and said that the bulletin clearly showed cracks we a result of rock damage and had no apparent relationship to a defective windshield. Although, he said that the dealership had to replace 2 windshields within the 2020 ytd. If a object that would only inflict a less than 1mm indentation, what would happen to the windshield and other safety devices, if this vehicle were involved in a true accident or had a sizable projectile hit the vehicle. Lastly, this isn't the on Subaru I own. In my family we have an 2015 outback, a 2017 legacy, 2019, crosstrek and the 2020 forrester. Subaru has always jumped to action to replace or repair any safety items. This rebuttal by Subaru on this windshield crack comes as a major disappointment regarding Subaru's claim to safety.
Windshield cracking: I have 7K miles on my 2020 Forester and have had to replace the windshield twice already within 2 months of each other. The first time I'm not even sure if I was hit by anything. I had been driving on the highway for a couple hours and I parked it in my driveway. When I came out an hour later the entire windshield was cracked left to right. The second time while driving on the highway, I was hit by a very small pebble that left the tiniest of nicks - initially barely even visible. Within an hour it stretched across the entire windshield. I live in AZ - it's going to happen occasionally. But all my other cars over the years had lots of tiny and not-so-tiny nicks from small rocks that never spread out at all. The windshield on my prior 2014 Forester with 90K miles on it only had to be replaced twice in 6 years. In both cases I was hit by larger pepples that left significant (like 1/2 inch) spider nicks. I am convinced there is something going on with the 2020 Forester windshield - maybe the pitch or a manufacturing/design issue. But this is potentially dangerous and a real inconvenience. If it happens again soon, I will trade it in. It's a shame because I love this vehicle otherwise. My cousin in ca btw has had to replace the windshield in his 2019 Forester four times in 17K miles.
My windshield spontaneously cracked within the first 30 days of purchasing my brand new 2020 Subaru Forester with nothing impacting it. I was driving with no other cars on the road, making a left hand turn on a well paved road on a route I have driven for years with no problems. Now there is a large break in glass running across the middle of my windshield. I even took it to Subaru and a service technician said he could not find a place of impact. When I make a turn now I can hear the glass being stressed from the turn.
While driving down the highway I heard a sound that sounded like glass snapping. A tick sound. When I looked up I saw twist looked like a bead of water going across the window. It wasn't water, but a crack. Nothing hit the window.
A crack/chip appeared at the lower driver's side of the windshield. I only have a little over 4,000 miles and barely drive on the highway. The first I noticed it was October 14, 2020 while backing out of my garage.
My windshield developed a sudden, and large crack for no apparent reason, nothing abnormal had hit the windshield since buying the car. It was parked in my private carport with no crack, and 20 minutes later when I next got in my car there was a very large crack.
No rock dents or anything and I came out one morning and a huge crack appearing to start from the bottom left and going across the windshield out of nowhere. No rock damage nothing just a random crack from nowhere. It was parked all night.
I was driving my 2020 Subaru Forester and just beginning to accelerate traveling about 35 mph in the left lane of a straight two lane entrance ramp to a highway. In the right lane and in front of me was a truck pulling a trailer with another vehicle on the trailer traveling at about the same speed. This incident occurred on a clear day around 3:00pm in September. The truck with trailer in front of me kicked up a few road pebbles. By the sounds of the pebbles hitting the underside of the trailer, I could tell that they were small chips of stone. Then, I heard one of them ping on my windshield and immediately saw a diagonal crack (from left to right) that began under the rubber around the windshield and extended down about 20 inches in front of me. There was no spider webbing of the glass and no visible pock mark where the pebble may have hit. I completed my trip home and had the windshield replaced and the front radar recalibrated as soon as parts and service were available. I have owned at least 7 cars (most of them older models) throughout my life and have even had some of those cars hit by pebbles and stones kicked up by other vehicles. I have never had a windshield crack in all that time. My recent incident with my Subaru happened when this vehicle was only 11 months old!!! I do not feel that a small pebble with vehicles traveling at modest speed should have so easily cracked the windshield of my Forester that I purchased based upon its safety features, including the eyesight driver assist technology which was compromised by this crack. I am concerned that the windshield cracked too easily in this less than a year old vehicle.
I have owned my brand new 2020 Forester for 6 weeks. As I was backing my car into a parking spot at work (it was raining), I saw what I thought was a rain streak appearing - started on the lower left of the driver's side windshield - I watched as it grew to a 16-18 inch crack! nothing, absolutely nothing hit the windshield. Traffic was slower than usual because of the rain and after exiting the highway, there was no traffic on the less than 5 minute trip to my workplace. I felt nothing on the inside and the outside was smooth, at first. Since it was raining fairly hard - I came out 30 minutes later and not only had the crack grown in length - the crack had widened enough that I could feel it! when I got back to my computer - I googled and found hundreds of similar experiences with the Forester windshields. I am so angry - I would have never bought this vehicle had I known about the windshield issues. I'm taking it to the dealer tomorrow. It better get fixed - or I will pursue legal action against Subaru. I just made my first car payment!!
A D V E R T I S E M E N T S
- Burttonsville, MD, USA