This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
26,000 miles on my car no real reason as to why my windshield cracked. But it did, there was no windshield chip. It just decided to crack. Really frustrating while out of town. Costs $1200.
I was driving on a local highway about 55 mph when my windshield cracked. When I was able to pull over I could not see a rock or anything else, except a tiny dot and a crack going out from it. Over the new few days the crack started growing. The car was bought brand new and I only had it for about 2 months before this incident.
When driving on a freeway, the gps gives an audio command "exit right ahead", but it is not for the next exit. It is for one or even two exits later. This is very misleading and nearly cause an accident because when we realized that we should not get off at the next exit, we veered back onto the highway. This is a safety issue and suburu should reprogram all the gps systems on this model.
The windshield has 3 chips and a 12 inch long crack running down the middle. The vehicle was in motion on a highway for 3 cracks the last chips is from an unknown source.
2019 Subaru Forester windshield suddenly cracked by itself during driving in a hot day. Nothing hit the window the time it happened. Reviewed dash cam and confirmed nothing hit the window. Circular crack which can be barely felt from the outside, but deep almost into the 2nd layer of glass.
I purchased my vehicle in February 2019 and do not drive very far to work. I do very little driving on the highway. In June 2019, with less than 4000 miles, we were returning home from a trip when we heard the windshield crack. We took it to the dealership and they claim the damage was caused by a rock so we turned the claim into our insurance. Then yesterday, we were driving on the highway and heard a tiny rock hit the windshield. Today that tiny pit has cracked over half the windshield. I have read that Subaru has had many complaints with their windshields for both Forester and outbacks and especially for the years 2017-2019. I have owned several vehicles previously and have never had problems like this with needing to replace the windshield with very little to no damage causing the crack. In order for the eyesight to work properly you have to take the vehicle to an approved glass company and then have Subaru calibrate the windshield. The cost to replace is over $1200. Subaru has had several complaints and knows this is an issue with their windshield and the problem continues. I have read reviews that owners of 2020 models are having similar issues.
The gps system is unsafe. It says "exit right ahead", which would imply that you should exit at the next exit. But it says this when the exit programmed is the 2nd or 3rd exit. My wife tried to exit at the next exit, and then at the last minute, she realized that it was wrong and she swerved bacl onto the highway and almost had an accident. Suburu has to reprogram the gps system so that it doesn't say "exit right ahead" when it isn't the correct exit. They should then issue a recall and reprogram suburu owners gps system for free.
In June 2019, 2 months after I purchased my 2019 Subaru Forester, a very small rock hit the bottom of my windshield and immediately cracked the windshield 6 inches, which is above the legal rock chip repair length. So I would have to repair the entire windshield. I was on the I-15 freeway diving 80 miles per hour, the legal speed limit.
Purchased new Jan.9,1919.on June 13,2020 car was parked in our driveway, off with windows closed.my wife opened driver's side door to remove an item.when closing the door, the hatch back window shattered spontaneously.we were and are shocked.spoke with our salesmen who rejected our claim for damage.
Windshield is fragile. The window shield had rock chip in the first month I got the car. After 1 year, I got another rock chip that cracked it so bad, a hug line runs across the windshield. I had multiple cars before, this car is probably the most fragile glass I ever experience.
While driving on freeway at 55 mph I heard a loud popping noise and then discovered a large diagonal crack in my windshield. Took to Subaru deal who confirmed windshield needed replacing. Replacement and recalibration of "eyesight" guidance system performed by dealer
While driving on freeway at 55 mph heard a loud noise and discovered a large crack in my windshield. Took to Subaru dealer who diagnosed cracked windshield and had windshield replaced and "eyesight" guidance recalibrated at a substantial cost
Second cracked windshield after only 12,000 miles. Pebble strike on freeway developed into huge crack in only a matter of minutes. I was driving speed limit and kept distance from car in front of me. Pickup truck passing on left must have kicked up pebble.
Purchased the vehicle brand new in DC of 2018. Since then it has had a series of electrical issues dating back to as early June of 2019. The air conditioner stopped working and I had to take the vehicle in to get serviced. My first red flag. Then the battery randomly died while waiting parked in December (temperature that day was above freezing). After that instance, I had several more dead battery issues with the vehicle. Fast forward to 2 weeks ago where again my battery died, I got the car jumped and the battery kept dying the next day. Recently had a new battery installed by the dealer (Tuesday) and again the battery died the next time I went to start the vehicle! the car also has other electrical issues regarding the start/stop feature. I've had instances where the vehicle has completely shut off and I had to manually restart it. The cruise control speed constantly varies. The car doesn't always recognize when I plug in my phone. It seems that any electrical components of the car simply don't work and are not reliable. Subaru should be ashamed of themselves for allowing this death trap of a vehicle on the road. I would never recommend a 2019 Subaru forrester to anyone looking to purchase a new vehicle. The car has been nothing but an expensive headache since the moment I purchased it. The irony of it all is that I traded in my old 2014 Subaru forrstor into the dealership because it had "electrical issues" according to the dealer and I was better off getting a new car. Me, being naive trusted their advice and drove off with this 2019 hunk of problems. I hope this message serves to any prospective buyer of any Subaru vehicle to do their own homework in regards to what they are purchasing.
In less then 18 months ive had to replace my front windshield 3 times due to cracks that go all the way across the windshield that I've gotten while driving on city freeways
A D V E R T I S E M E N T S
- Seattle, WA, USA