This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On our way to a vacation in NJ, we were driving on the expressway and a deer jumped over the rail into the hood of the car. The car immediately started to smoke ( dark black). We got out of the car, retrieved two luggage bags, and the car burst into flames. All within 60 seconds of hitting the deer. About five years ago, same thing happened to my daughter driving a Subaru WRX-??. Twice in the same family-??.no recall?
My wife was driving her 2019 Subaru Forester (purchased new) and the Eyesight disabled and the check engine light came on. The car was still running, but not as it normally would. It had less power but would still maintain the speed limit. At home the car idled differently, like it was running too rich or too lean. The exhaust also smelled funny.
Sun roof malfunction. Would not open. Once open, went on highway and had to close it. This was distracting to me, driver, and put us all at risk for no weather protection or debris on highway. The sunroof malfunctioned again by not responded and would not close. No warning for any errors. Has not been inspected by insurance. It is available for inspection. Online forums show multiple people are having this issue!
Over a dozen times now, when at a traffic light, the automatic on/off feature turns the cars engine off. When you take your foot off the brake to reactivate the engine, there is an EyeSight Disabled warning and the car stalls and fails to turn off. You have to turn the car completely off to restart it. I have previously brought the car into a Subaru dealer for servicing after this happened. It has continued happening since then.
2019 Subaru Forester Premier. 6/29/23 All ok while driving for 3 hours on highways. Never had any issues before. I stopped car to take a break, when I restarted the car. All the warning lights lit ou and eye-site was off and could not be turned on. Check engine light on along with many others. Had 30 minutes more to go, stopped a few more times to check on the engine compartment - all ok. Brought it to the dealer today, 6/30/23, they were going to need 4 hours to replace a Thermo Coupler Valve? Issued a loaner car, and said Subaru will cover it under warranty even though it has expired. Only 24500 miles on a 2019 Forester.
- Washington, NJ, USA
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Automatic Rear lift gate will not raise (but does unlatch); the lift gate cannot be raised manually after latch is released. One can only open it about 6 inches until there is heavy resistance- like the strut has seized or a sensor has triggered a brake. Now, the rear gate cannot be opened in an emergency.
The Starlink Infotainment system started to continually reboot despite any attempts to reset it. With the car shut off, the CD player began continuously spinning up then winding down. This drained the battery. I had to pull a fuse labeled BACKUP to prevent this from happening. This has rendered the backup camera unusable.
On January 1, my wife was returning home from a grocery run when our 2019 Forester-??s dashboard suddenly lit up like a Christmas tree--Check Engine, EyeSight, Anti-Lock Brakes, Anti-Skid, and blue Temperature lights all came on simultaneously. The Forester did not lose any appreciable power but the heater stopped working and was only blowing cold air. My wife was only a couple of miles away and brought it straight home. I checked under the hood but had no idea what was going on, so I drove it over to my local Autozone for a scan, and it came back with the 'P26A3' Code, as well as 'P3300, ' and 'P2100' (Throttle Control Motor-Circuit Open). I brought our Forester back home, did some online research, and discovered that this code typically indicates a thermal control valve assembly (TCVA) failure. Our vehicle's 60,000-mile powertrain warranty had just expired but fortunately, we live near a reputable repair shop which was able to take the Forester in the next day, confirm the codes and TVCA failure, and then make the repair. Further research revealed that this appears to be a widespread quality control problem and typically costs affected owners between $1,100 and $2,000 to fix beyond the expired standard 35,000 mile /60,0000 mile powertrain warranties. In fact, there is a Subaru Forester Owners thread that runs over 33 pages with 654 posts from other owners throughout the world reporting the very same failure over the past year, nearly always between 50,000 and 70,000 miles. (https://www.subaruforester.org/threads/2019-thermo-control-valve-assembly-and-warranty-merged-thread.823510/) This past week, a friend of mine who's an old school mechanic, took the old TCVA apart and discovered that coolant had actually leaked into the part's internal electronics and shorted them out, causing the failure. He was amazed that the short circuit did not damage my Forester's computer. It's certainly a design and manufacturing defect and a recall should be issued by Subaru.
Eye-sight system shutdown and the car, although it was drivable, ran rough. Since there is a huge reliance on the monitors as they are designed to "forward think" to aid the driver, this was a major disruption to the driving experience. Not knowing what the disabled components affected, was a huge cause for alarm. Upon seeing the check engine light come, my wife brought the car home and I hooked up my device to read the code (P26A3 - showed up). Then I looked up that code and was directed to multiple incidents where that very same thing has become frequent on this model and a few others like it. We called the Winston-Salem NC Subaru Dealer (Flow) and they suggested we bring the Forester in for a check. Once they checked the vehicle out and confirmed the code we mentioned, they told us the "TCV" problem was found on our vehicle and they have seen others with the same problem. They even had the parts in stock to make the repair that day! They kept the parts and said they were going to be sent back to Subaru of America for analysis.Interesting detail: once we drove the repaired vehicle, it ran better than it ever had and the only work they did was to fix the TCV issue (according to the repair paperwork).
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Apparently the electrical system drains the battery when the car is not being used. If I let my car sit for 3 days the battery will be dead when I come out to use it.
First, the driver's side window would not go up when rolled down, but instead went up and down on its own, until I stopped the car and restarted it. A few days after that, on Friday, January 13, 2023 while on my way to work, I was stopped at a traffic light. All of a sudden beeping started happening, the "Eyesight" light came on, other things were showing, and the car died. I was too freaked out to notice anything else. I put the car in park and restarted it, and it was fine. Today, January 16, 2023, the exact same thing happened when I was stopped at a traffic light, again on a very busy highway. I am extremely worried and will be contacting the dealership tomorrow.
The Thermo Control Valve has stopped working It causes the engine to overheat while drive. The windows fog up in the cold making it hard to because the defrost does not work Yes by an independent service center No No the engine light came while I was drive.
Battery drain quickly. Overnight battery drain. Car driven for over 40 miles and the following day the battery is drained and won't start. Car left for one week with out driving - battery drained and won't start.
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Car is continually draining battery, causing vehicle to fail twice now due to a completely dead battery, once was while parked, once while idling with car in drive on road.
Failed thermo control valve assembly, Subaru part #21319aa010 Subaru is aware of the problem but new parts are backordered, with delivery perhaps weeks away as this is apparently a common problem. The local dealer indicated Subaru will pay for parts and labor (this is a verbal offer only), which again suggests this is a known problem. The failure led to automobile not performing and a two to service location. As a known deficiency, why has this not incited a recall or other notice?
The contact owns a 2019 Subaru Forester. The contact stated while driving at 45 MPH the RBD warning light stated off, as well as the Lane Keep, Eyesight, ABS off, and check engine warning lights were illuminated. The contact stated he noticed that several unknown safety features became inoperable. The vehicle was taken to the dealer and the contact was informed that the gasket for the heater control valve needed to be replaced. The vehicle was not repaired because the parts were not available at the dealer. The manufacturer was contacted and a voicemail was left. The failure mileage was 47,500.
While on freeway at night on 9/28/22 about 8pm several dashboard lights activated including check engine, eyesight assisted safety light, steering and safety controls disabled, all at once! I pulled over and called Subaru for assistance. Called AAA. AAA suggested I drive vehicle off freeway. I went to brothers and he noted car not overheated and drive short distance home. Car manuals did not explain so many warning lights. Drove car to Roseville Subaru next day and determined that engine part had failed to leave for repair. Dealer service agent Raj would not provide any details, strange" Went online and found Subaru Service Bulletin #09-80-21 dated 2/28/22 indicating thermo valve defective causing warning lights, and to replace. I felt unsafe as on freeway at risk at night and am elderly. Subaru bulletin shows part faulty as of June7,21 per s.bulletin. Why not recalled by now" Unsafe to drive this car as steering, braking, and driver assistance systems all fail to operate at once and I was not sure if I could control car. Virtually every safety system shut down as simultaneously the speed control, collision monitoring and lane control all stopped working. Furthermore, dealer can't estimate when part is available or provide me a lender car. I am a cancer patient at risk! This car only has 17,000 miles and is not safe or reliable and the dealer won't help. Please help asap!
Auto start failed multiple times leaving car disabled for a short period of time in traffic creating safety hazard. After asking the Subaru service center about it they said there was nothing they could do about it because there was no lights on the dashboard. Eventually they informed me at the last service that the battery needed to be replaced.
A D V E R T I S E M E N T S
- Hammondsport, NY, USA