This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car has a power assisted hatchback. When it fails to latch, the power is completely drained from the car, and there is zero indication of this happening, until the next day when an attempt is made to start the car. We've been stranded twice in our car and twice on the road. It's all due to the robotics not getting a signal to stop trying to keep it open. We notified the dealer twice by April of 2021. The second time they replaced the battery and we failed to convince them that this was a symptom, not the cause per many TSBs. In March of 2022 we were traveling and the hatch failed to latch. It would beep all the time. We took it to another dealer in Baton Rouge, who ordered a latch back in Atlanta. We drove it hundreds of mails beeping. The electrical system failed the next morning - again. We got the car started, made it back to Atlanta, and had the latch replaced by a 3rd dealer. Our original dealer says we are not eligible for the replacement hardware/software fix in the robotics (as distinct from the latch) to stop parasitic draining unlike identical cars made in this year. We do not trust this car until it's fixed.
Car caught fire after a relatively slow (less than 35 mph) collision with a Chevrolet Tahoe. Other vehicle was driveable, my Subaru Forester caught fire.
Driving on highway trunk opened up, lock is totally not working and had to drive with a open latch. This was replaced under a recall and still its bad.
The back lift gate will randomly stop opening. This has only been tested when the vehicle is stopped, in park with either engine running or shut off. It will sound 3 short beep/tones but will not function appropriately when the lift gate button is pushed in either the interior control, the key fob control, or the actual button on the lift gate. The only thing that fixes the issue is to disconnect the positive battery cable for a few minutes and reconnect it. This fix is temporary and the lift gate will again have the same issue. When discussing with the Subaru dealership they could not duplicate the issue.
The contact owns a 2019 Subaru Forester. The contact stated that while the vehicle was parked in the driveway, the windshield cracked without impact. The vehicle was taken to an independent mechanic who stated that the crack might have been caused by a rock. The contact stated it was not. The manufacturer was not made aware of the failure. The vehicle was repaired by an independent mechanic. The failure mileage was approximately 6,500.
I was parking at a busy ski center, car in drive as I was slowly pulling into an open space, car in first row of vehicles facing a small road. The road connects the parking lot with the ski shop. 5 mph would be normal speed on this road, where pedestrian skiers walk from the lot to the ski shop. Before I could stop to turn off the car, the engine started revving crazily, the car lurched forward and accelerated on its own. Brakes would not respond. I was able to steer onto the road, car accelerating faster and faster, no brakes, no control. There was a small car driving slowly some distance ahead, and I was gaining on it fast, a split second away from crushing it, so I deliberately swerved into a snowbank, hit some trees, and that finally stopped my car. I was unhurt. Extensive front end damage and passenger door damage front and back, and roof rack damage. Police came to the scene, car was towed by flatbed back to the dealer. Insurance paid for the repairs. Manufacturer will examine the vehicle thoroughly, will remove the "black box" to find what was the cause of unintended acceleration and loss of brakes. This examination may take 4-6 weeks. So fortunate that no one was injured or killed. I cannot estimate what speed the car reached on its own.
The vehicle was stationary. I pressed the power rear gate open button on the driver side dash, but the rear gate didn't open, and the car just beeped three times. The beeps would happen every time I tried to press the gate button on the car or on the faub. I opened the access panel and manually opened the door, extending the door to full height. When I pressed the buttons on the car, the power gate would go down but would slam shut and the car would issue a long beep. When I pressed the button either on the car or the faub to reopen the rear gate, it wouldn't budge and the three beeps happened again. I then pressed the buttons on the car and held them passed the three beeps until the gate unlocked and I was able to lift it open. The gate closed again when I pressed the lock/gate close buttons, slamming shut as before with the long beep. No matter what I tried, I couldn't get the gate to open on its own ( with power). When I turned the car on, there was no indication that the rear gate was open, but when I put the car in drive and started to drive, the car continuously beeped until I stopped driving and put it in park. I turned it off and let it sit overnight. The next day, I tried to open the hatch as mentioned above and it still did not open, though I could manually open it if I held the buttons down beyond the three beeps. When I tried to turn the car on, though, it would not start. After I tried to start the car with the push button start, all the icons began flashing and clicking on the dash and control panels and the eyesight function was off and the car said to check vehicle function, all while flashing and clicking. When I pressed he button start again it all stopped. The parking pedal seemed very stiff and was difficult to press at all. The car would not start through starlink either, so now it sits in my parking lot until I tow it to a dealer tomorrow.
The rear door on the forrester sport does not open. It first happened after going through a car wash, the door does not open even if the car is unlocked. Neither by fob or door button. I have been unable to recreate problem however it happened again after a light rain. Door would not open. There have been similar claims online for the same year and model. Only fix I have is holding the door button until it switches from automatic to manual and it seems to reset it. However this only worked once out of the 2 times it has happened in the last month.
Rear hatch will not open. This issue has been random and periodic since we took delivery from dealer at end of may, 2019. Today after shopping I tried to place items in the hatch. It would not open. I tried the inside button and the handle on the hatch, neither worked. I loaded the items in the back seat, started the car then started to back out of the space. As vehicle traveled in reverse there was a noise like a motor and the hatch opened. Dealer has not been helpful so far but this is the first time it opened while in motion
My 2019 Forester premium, 6 weeks old and <200 miles on it was parked in my driveway overnight. It was cold out that night. When I got into my car I turned in the heated windshield and regular heat in the car. Moments later and while still parked in the driveway, the windshield cracked from the windshield heating element halfway up to the top. Brought it to the auto glass place nearby, where it was noted by the technician that no impact point was present. He documented this on my work order / receipt. The windshield was on backorder for 3 weeks but was finally installed.
Have taken my brand new 2019 Subaru Forester sport to local dealership a total of 5 times in 2 months regarding the rear hatch not opening. They state to reset it I need to disconnect the battery and let it discharge, then connect the terminals. This is a headache and a major inconvenience to have to do when you have loads of items you need to load into the vehicle. This is definitely defective and needs to be recalled by Subaru to fix. Doesn't matter if the vehicle is on a flat surface or if it is at an incline. The rear hatch will get stuck and can't open it.
Strange rattling noise at the rear passenger seatbelt compartment and rear passenger seat. Noise is only heard while driving over rough pavement or surfaces. Not normal for a 2-month old vehicle.
I had the new 2019 Subaru Forester for not even a month yet, and I have been in the dealership for 5 times regard of power rear gate not opening and cracked right rear quarter glass, which of the two I considered manufacturer defects, but they denied on both issues but could not provide me the reason and proper way of how they're going to handle the problem.
Windshield cracked, bottom center up about 15" circle.vehicle parked.no stone mark or star mark. Looks like factory defect. I've heard of others doing same.
A D V E R T I S E M E N T S
- Colorado Springs , CO, USA