This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
29 June wife and I are on the highway driving when the passenger airbag light goes to off and the fault code appears on the heads up display tell us to take into service immediately. Well we car off and we don't hear anything back for a few days. We called them back on the 5th of July because of the holliday. They told my wife on the phone they were going to replace seat cushion because that seemed to be the issue. Fast forward to 9 July my wife recieves a call telling her the car is ready for pickup. My wife asks what did you end up doing to the vehicle" he said we functional tested the seat it's good to go. So I call the service department and speak to the service manager. I said so let me get this staight you had our car for 10 days and you did a test and hand my wife back the keys? where is the new seat cushion? he said to me sir I want to help you but corporate won't release the parts they instructed me to do the functional check and if it passed they would not release the parts. So I ask what if it happens again what then" well sir we would need to submit the service history problem with the next request to escalate the issue. So I call the wife tell her to go pick up the car but ask the service manager to take a little ride in the passenger seat to ensure it works.... so my wife starts the car then goes at sits in the passenger seat. Boom air bag fault light come on immediately with the service manager standing there. Service manager turns red. My wife's smiles and says I can't take this car home it's not safe. So they keep the car to try and order the seat cushion again. The service maanger call me back to (10 July) to let me know they hack escalated the problem to Subaru corporate and the cushion is now on order. However turns out 73 cushoins are on back order for pretty much the same issue. This may require a recall.
Passenger air bag light remains off when passenger seat is occupied, or turns off after seat has been occupied for several minutes. This results in SRS airbag error light on dash illuminating. Dealer claims "seat was wet" and it will resolve itself when seat is dry. Seat has never been wet - no spills, no wet swimsuits, nothing. Problem started intermittently 1-2 months ago and now occurs nearly every time car is started. Dealer "fixed" before 500 mile interstate trip only to have problem return mid-trip.
Front passenger airbag warning light comes on intermittently, either on start up or while driving, stays on for hours or days at a time, unrelated to whether the seat is occupied or not. When it is on, passenger seat belt light indicates it is not fastened even if it is. The seat has never had spills, rain or otherwise wet. This has been going on for at least 6 months. Subaru dealer states past error code B1760 which they reset and say there is nothing they can do because they can not find an immediate problem. Dealer admits that when warning light is on, the airbag will not deploy. This is so unsafe I hesitate to Transport any front passengers. It is a large safety issue that is being ignored! can you do anything?
SRS airbag system needs to be checked light is on and passage air bag off indicator shows off. The dealership ordered replacement part which has been on back order since Sept. 9, 2017. Problem started in Sept. 2017, occasionally when a passenger was in the front seat and vehicle hit a bump, the SRS showed warning indicator and passenger airbag turned off. System would reset when vehicle was restarted, but would occasionally duplicate the problem. Took vehicle to dealership on Sept. 9, they said they ordered part and would call me when part arrived. I didn't hear back from dealership, so called them on Oct. 26. they said part would be in and I dropped vehicle off for scheduled service for Oct. 31. on Nov. 3 after not hearing from dealer, I called to see why service not completed yet, and was told part was still on back order, should be in sometime in Dec. The SRS airbag system worked fine and no problem until the end of Feb, 2018. The random SRS warning indicator when passenger was in the front seat and hitting a bump started reoccurring again. I have called the dealership again numerous times, and part is still on backorder. Now the SRS airbag system needs to be check indicator is on all the time, regardless if a passenger is in the seat or not. I called the dealership on April 24 and they were going to escalate the part order and get back to me. As of May 2 I have not heard back, and SRS airbag system is not working.
The passenger airbag periodically turns off without notice. The airbag indicator light shows that there is an issue and Subaru has contacted us about the issue. When we talked to the dealer they said it was a known interference issue related to cell phones and other devices and that if it continues to happen we should bring it in to have the passenger seat replaced. It has continued to happen periodically. Once the warning light indicates that the airbag is off, it remains that way until the vehicle is turned back on. Sometimes it is on when you start the car; sometimes it comes on quickly, and other times we drive for a long time and even go weeks without noticing it. Based on the fact that the company knows about this and that it is a safety system that is affected, it seems like it should be a recall.
A D V E R T I S E M E N T S
- Glendale, AZ, USA