This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I noticed that the airbag light was continuously illuminated on the dashboard of my Subaru Forester. I promptly took my vehicle to a certified Subaru dealership to have the issue diagnosed and resolved. After a thorough inspection, it was determined that the passenger seat bottom occupant seat mat required replacement to rectify the problem. Otherwise, my airbags would not inflate in the event that I would need them. I would like to emphasize that I have always maintained my vehicle in excellent condition and followed all recommended maintenance procedures. I have never exposed the seat to moisture or allowed any foreign objects to be shoved under it. Furthermore, I am the primary driver of the vehicle and rarely have passengers, which makes it highly unlikely for any undue stress or wear to be placed on the seat mat. Considering the circumstances, it is evident that this issue is a result of a manufacturing defect or premature failure, rather than any negligence or misuse on my part. I find it disconcerting that a critical safety component such as the airbag system would fail within a relatively short period of time and with minimal use. There was a significant repair cost as well.
My vehicle had the WUM98 Safety recall completed on March 09, 2020. In July 2022, the SRS system started giving error messages that the system needed to be checked. It seemed to reset when the vehicle was turned off and restarted. When it happened for the 3rd time in 3 weeks, I took it in to the Subaru Dealership where they found this: B1650 Perform Diag TSB#07-108-16R. They claimed that the seat must have gotten wet to create this error code, but it seems to me to be the same problem as was reported in the :NUMBER: WUM-98R NHTSA ID: 19V-701 DATE: 10/14/19 REVISED: 12/13/19 documents that I found on the NHSTA site. I think the same issue is in this newer harness that was in the older one. On August 16,2022, we picked up the vehicle from its other repairs (60,000 mile service and AC condenser replacement). The dealer had just reset the B1650 code. We drove less than 50 miles before the -??SRS airbag system needs to be checked-?? error message came back on. It only seems to come on at certain times when the passenger is over 190lbs. In addition, every once in a while the passenger seatbelt alarm goes off with no one in the seat. The only way to get it to stop is to engage the seatbelt. The Subaru dealer wants to replace the seat cushion with the harness and the ODS mat for a total of $1600. I believe that this was one of the options to do in 2020, but they opted for only replacing the cable, not the full sensor and seat.
The contact owns a 2017 Subaru Forester. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the passenger's side front seat and air bag sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
My SRS airbag light came on and said it needed to be inspected. Notably, this issue is similar to a prior recall of this vehicle that I had repaired. The Subaru dealership indicated that the bottom of the seat needed replaced and that the airbag may not function properly until this is fixed; however, they also noted that the part won't be in stick until October/November. This seems like a huge safety issue to not have the part and there is potential that the airbags won't work.
Issue with passenger air bag. Issue was caught and detected by dealership as ods sensor error. Further research revealed recall in vehicles of the same year, make, and model as vehicle in question for that part. Dealership and corporate offices deny relation of problems with recall, claim no such recall exists for the vehicle.
- Cincinnati, OH, USA
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There is an issue with my subraru Forester 2017 front passenger seat occupant detection system (ods) malfunctions same as in model year (my) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ods, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints report the ods failed to operate properly, the SRS (supplemental restraint system) warning light illuminated, and/or the ods incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat. ODI opended this investigation to assess the scope, frequency, and consequences of the alleged defect in the subject vehicles.
While operating my Subaru Forester an icon appeared on the dash indicating there was an issue with the airbags, at the same time the warning light indicating that the passenger airbag was off even though my wife was seated in the passenger seat. I contacted the dealership and had the car examined and was told that the passenger occupancy sensor was failing and needed to be replaced. The vehicle is less than 3 years old but has 52643 miles on it as I travel throughout new england on business, most of those miles the passenger seat is unoccupied. They also told me the extended warranty we had purchased would not cover the repairs even though at the time of purchase we were told it was the best way to pay for any expensive electrical repairs that might pop up. I had the defective sensor replaced for $1.178.50. It is my belief that the sensor was in fact a defective product and the replacement should have been at no cost to me due to its failure to perform.
Passenger airbag warning light comes on/ goes off intermittently. The light warns us that the airbag is off despite having a passenger in the seat. I have seen online that many people are having this problem so I wanted to log our issue with NHTSA as well. The vehicle has never deployed it airbags nor been in a front end collision.
While traveling at any speed, the passenger air bag will switch to off. An error message will appear indicating that the SRS airbag system needs checked. Issues appears to be located with the occupant detection system in the passenger seat.
Usually while driving, the passenger airbag sensor will turn off and put an error code out that says not on even with an adult in the seat. Resetting the code can get it to go off but it returns. Has turned off on its own before and come back. Turning car off and on does not reset it.
The passenger side airbags are intermittently being disabled when a passenger sits in the seat. I am alerted to this by my instrument cluster. It typically happens when within 30 seconds of starting the car and is usually still stationary.
The SRS airbag system warning light turned on while the vehicle was in motion, without a passenger sitting on the front passenger seat. After parked the vehicle at a safe place, I turned off the engine and then re-started it, the warning light was still on. Also tested with a person sitting on the front passenger seat, and SRS airbag system warning light and passenger air bag is off. This SRS airbag warning light kept on since then, the passenger air bag is always off no matter whether there is a front passenger. This vehicle is 2-year old with 2,3000 miles.
Previously the passenger occupancy sensor was overly sensitive. Sometimes even an ipad on the front passenger seat would be detected as a "passenger". but recently it's just gone to the opposite extreme. The passenger air bag light will still be "off" even if a real passenger sits there.
While 2017 Forester in motion (both instances occurred at highway speed) SRS red warning light in drivers dashboard comes on. Also airbag indicator at middle top information section changes from passenger airbag on to passenger airbag off. This happens even though there is a passenger in the seat. This event has occurred on two occasions - Nov 2018, and Jun 2019. In both instances the issue resolved after a few days but before Subaru service could be scheduled to review the issue. Subaru service dept said the issue was caused by electrical interference from a cell phone on the seat. However, no electronic devices were on the seat at the time of incidents. The seat have never gotten wet either.
Subaru Forester 2017, bought new. The dashboard monitor information signal read there was no airbag on for the passenger while one was seated there and the car was in motion. This had occurred earlier in June when I was driving from pa to ca but no passenger was seated there. I assumed it was just an oddity - and it did not occur regularly. July 16 (2018) I took it for repair which Subaru determined was an electrical problem in the passenger seat. They expected the part in late July, then late August or early September, on September 11 I called and asked more specific questions to learn that no airbags would work while driving that car, and they agreed on September 12 to loan me a car while I waited for the part and repair. It is now November 29 and the part and repair have not occurred. Subaru national customer service can barely do more than say "sorry" and gave me a repair date of December 4, which as of November 26 was moved to "some time in December". first: This is a serious problem that I was not fully informed of: With this problem the airbags will not activate. Second: I have been repeatedly assured of the part's arrival and repair but it continues to be delayed as if safety is not a priority at Subaru. I have learned through a comment made by Subaru customer service person that there may be others having the same problem. For the safety of us all, I think this situation deserves investigation.
29 June wife and I are on the highway driving when the passenger airbag light goes to off and the fault code appears on the heads up display tell us to take into service immediately. Well we car off and we don't hear anything back for a few days. We called them back on the 5th of July because of the holliday. They told my wife on the phone they were going to replace seat cushion because that seemed to be the issue. Fast forward to 9 July my wife recieves a call telling her the car is ready for pickup. My wife asks what did you end up doing to the vehicle" he said we functional tested the seat it's good to go. So I call the service department and speak to the service manager. I said so let me get this staight you had our car for 10 days and you did a test and hand my wife back the keys? where is the new seat cushion? he said to me sir I want to help you but corporate won't release the parts they instructed me to do the functional check and if it passed they would not release the parts. So I ask what if it happens again what then" well sir we would need to submit the service history problem with the next request to escalate the issue. So I call the wife tell her to go pick up the car but ask the service manager to take a little ride in the passenger seat to ensure it works.... so my wife starts the car then goes at sits in the passenger seat. Boom air bag fault light come on immediately with the service manager standing there. Service manager turns red. My wife's smiles and says I can't take this car home it's not safe. So they keep the car to try and order the seat cushion again. The service maanger call me back to (10 July) to let me know they hack escalated the problem to Subaru corporate and the cushion is now on order. However turns out 73 cushoins are on back order for pretty much the same issue. This may require a recall.
Front passenger airbag warning light comes on intermittently, either on start up or while driving, stays on for hours or days at a time, unrelated to whether the seat is occupied or not. When it is on, passenger seat belt light indicates it is not fastened even if it is. The seat has never had spills, rain or otherwise wet. This has been going on for at least 6 months. Subaru dealer states past error code B1760 which they reset and say there is nothing they can do because they can not find an immediate problem. Dealer admits that when warning light is on, the airbag will not deploy. This is so unsafe I hesitate to Transport any front passengers. It is a large safety issue that is being ignored! can you do anything?
Takata recall I am a fitness instructor and in the health field for very long time. Subaru along with other car companies are using the new mandated forward -head rest. It should mandated that the head rest also come with 2 or 3 (forward and back adjustment options) all you can do is move up or down. I am tiny. I have to sit close to the wheel--and this headrest juts me forward and has caused me horrible neck pain for the first time in my life. I am 39 years old. I know this was tested on dummies and it for prevention of whiplash-- but can car companies --make them adjustable"?????????? forward and back ??????? not just up and down. Forward head posture is also leading to horrible posture problems, arthritis, neuromuscular diseases from the spinal cord being squeezed from forward head which is already happening from texting and computer use... I do not understand how this got passed " I have to play in so many ways and turn the headrest backwards and have tried to use the back seat headrest.... NHTSA...may read this and go----whiplash etc.. but this is so upsetting and distressing ---for me to drive with....my neck is in terrible spasm... change head rest settings
Driver's Subaru was struck from behind by a box truck while stationary on a highway (driver had stopped just short of a multi-car collision but the box truck behind her was unable to stop); box truck pushed the Subaru into the car in front. Driver's seatbelt was on, but driver's chest struck the steering wheel and her head possibly hit the side window. Airbags did not deploy and seatbelt did not stop driver from striking steering wheel. Also, the empty front passenger seat rocketed forward on its rails all the way to the front, and at least three hinges flew off the passenger seat rail mechanism.
A D V E R T I S E M E N T S
- San Antonio, TX, USA