This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Concerned driver stopped me and said I had no brake lights, only the lights atop the hatch showed breaking. After returning home I checked all settings on light controls and none made lower break lights work when pedal depressed. This could cause someone not watching top of vehicle crash into my vehicle. If light on top malfunctions I will not have any brake lights. Running lights work fine but do nothing when breaking. At first though it had to do with setting on light controls. I think I-??ve been told I had no tail lights only front running lights and had to turn control at dusk to have taillights of any kind.
The contact owns a 2016 Subaru Forester. The contact stated that the battery had drained and was replaced by an independent mechanic. A few months later, the vehicle received an oil change by a dealer. After leaving the dealer, the vehicle failed to startup while in a parking lot. The contact was able to restart the vehicle and drove back to the dealer. The contact was informed that the battery was defective, and the battery was replaced a second time. The old battery was taken back to the independent mechanic and tested. The contact was informed that there was nothing wrong with the battery. Several months later the battery failed. Upon investigation, the contact linked the battery failure to the STARLINK technology feature that came equipped with the vehicle. The vehicle was taken back to the dealer and the contact was informed that the DCM (Digital Control Module) needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 108,000.
The contact owns a 2016 Subaru Forester. The contact stated that while driving 60 MPH, the vehicle stalled. The contact stated that she was able to safely drive the vehicle to her residence. The vehicle was taken to the dealer, where the battery was replaced for the third time, and the dealer informed the contact that they could not duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the battery had been replaced three times in less than two years. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.? The VIN was unavailable.
While driving my vehicle on my daily trip to work, I experience sudden power loss. My interior lights began to blink erratically, as my vehicle loss power and caused me to panic, as I was entering the highway. Some highways have no shoulders, so as quickly as I entered the highway, I pulled off took the next exit. I went into a shopping center, to see what the issue was. I noticed that my radio and my air conditioning loss illumination. I turned the car off, opened the hood. I did not see anything of significance, I started the car up again, now the radio would not even start nor did the air conditioning. I phoned the Subaru dealer, to be told that this happens often! What, I thought to myself? I asked them if this was a well-known problem, why this has not become part of a recall, or why the dealership not contact Subaru of America, to work with their customer base and remedy the issue. I was told, that all that is done in the "diagnostic process", any codes are cleared, and this should get you back on the road. Are you kidding me, this is truly any motorist's nightmare. Losing power on a major highway, any road at night, or on a turn will literally bring catastrophic consequences to us Subaru owners, but all other motorists as well.
- Live Oak, TX, USA
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The backup camera and reverse taillights stopped functioning soon after I bought this vehicle in 2020. I am the 2nd owner and bought it from Peterson Toyota dealership in Boise, ID. There was no particular incident, i just noticed that the backup camera no longer showed an image when putting the car into reverse. I later found out while getting an oil change that the reverse taillights were not functioning either. It is available for inspection, and I have taken it to 2 Subaru dealerships who assessed it and said they couldn't find any specific issue. They confirmed the problem however. It has not been assessed by insurance representatives or police. There was no warning lamp or indication that my reverse lights were not working, other than realizing why no one was letting me out of parking spots. I have tried both replacing the bulbs and replacing the fuses for these systems, with no change. Upon researching, I found an identical problem occuring in Subaru WRX's manufactured between 2015-2021 that is listed under recall 22V522000. I would like to get this fixed as soon as possible and would like to see if it is possible to extend the existing recall to include my vehicle?
The Horn stopped working in the vehicle. This is a known issue with many Subarus. The horn is essential for safety reasons due to this the vehicle cannot pass a safety inspection. The culprit of this issue is the electrical coil spring component in the steering wheel behind the air bag. The component has multiple connections going to it including an airbag connection. In the event of accident it is not guaranteed that the spring coil component would deliver the signal for the air bag to deploy. This component is defective in many Subarus and is a very costly repair due to all the electrical and safety components connected to cloak spring. This component has been an issue in previous Subaru models but has not been extended to newer models that clearly have the same issue. please see document attached.
Battery drain due to CAN system. Has caused loss of power to functions of car resulting in vehicle dynamic control and airbags to be turned of in the middle of driving causing the ABS to become unusable in the case of an accident putting everyone in the car at risk of injury or death.
The horn does not work due to failure of the clock spring. This is a common problem among many Subaru vehicles. Without the use of a horn warning noises cannot be made to alert other drivers of potential hazards. There are numerous video and forums detailing this issues on multiple Subaru models.
The battery drains constantly. I-??ve had it replaced several times but it continues to die even when I jump it repeatedly. This may be a known issue but the Subaru dealership-??s tech refused to admit their car-??s electrical system caused the issue and attempted to have me continue to drive with a dead battery, then have AAA replace the battery under the AAA warranty (even though Subaru-??s car was at fault, not AAA-??s battery), which was really disingenuous. At the dealership, I was told that if I chose to have Subaru replace the battery (as they should given it has a class action settlement and has an extended warranty) I -??may never get paid-?? if I submitted a class action lawsuit claim. My car has died multiple times, inconveniencing me again and again, even at gas stations. The way Subaru is handling their electrical system error is not professional at all.
Check engine light, service emissions, dash lights blinking and loss of power!!! I was pulling out into a busy intersection and warning lights started to flash and i lost power to cylinder #2 (per the technician at Van Subaru, he told me the alternator was sending bad info to the computer) and i was almost T-BONED as i limped through the intersection.
Multiple occasions of vehicle cranking and not starting, or not cranking at all. Had original battery replaced at 35 months, and had new battery tested on 10/06/2022. The manufacturer mandated test showed the new battery was rated as a Fail, not meeting industry standards for this battery type/configuration. Dealer confirmed that there is no known repair available, including a reflash of the engine control module (ECM). Subaru is involved in battery lawsuit, and will not work on any battery related issues without forcing owner to register in the class action and give up rights to getting problem fixed. These actions are forcing us to own vehicles that the manufacturer considers unrepairable and are guaranteed to fail to start due to battery issues.
The horn does not respond when pressing the button on the steering wheel. The only works if the steering wheel is turned. This is a hazard as the horn is needed to prevent a collision. I have had near miss collisions due to this failure.
I pulled into a parking space with a friend and as I turned the wheel to pull in and had the foot on the break, as soon as I let up on the brake the car lurched forward. Luckily, I slammed back on the brake since my foot has just come off it. This was very scary as I came close to ramming into the car parked in front of me. There is no way that I hit the gas and made it lurch like it did. The car is only a 4 cyl. Now I am scared to drive it. There were no warning lights at all. I have not taken the car in to the dealer as I suspect they will say there is nothing wrong and charge me for diagnostics. I saw there were 200 complaints about this, mostly with 2017 models, but there should be a recall. I had another problem where the power steering quit working after parking the car in the garage overnight. Again, no recall and when I called Subaru they said they could run diagnostics but if nothing is found, I have to pay. Nice racket they have going.
Our Subaru Forester is slow to respond on acceleration and then surges quickly. This problem just started to surface. Our concern is when stepping down on the accelerator the car is very slow to react and then surges forward quickly, creating a serious concern over a potential accident. On August 17, 2022 I was reversing up my driveway to the garage and as I depressed the accelerator the car failed to respond. I was reluctant to depress the pedal further over concern it might suddenly surge backward too fast. What was concerning is that the accelerator did not respond as normal. August 18th, I started the car, drove out of the garage and onto the street. When I stepped onto the accelerator the car showed no response, then suddenly without warning surged forward at high speed, catching me off guard. I stepped on the brake and the car immediately stopped. I carefully tried to drive forward, again the car surged forward. I drove back into the garage. Our neighbor-??s nephew took it for a drive and experience the same unexpected surge of acceleration. It was towed to the Subaru Dealership. The Dealership has consistently maintained our Forester since purchased. I asked if the car had surged and the Service Advisor shared that the technician had noticed an irregularity in acceleration. However, Diagnostic tests found nothing. The shop manager said he put almost 40 miles on it but found nothing. The service adviser called and suggested we come in and ride with the shop manager, which we did. He test drove it for a few miles and the acceleration appeared normal. He did say after the test drive that he sensed something irregular about the acceleration when leaving a stop sign. We asked they keep the car and test the car after sitting over the weekend. I asked service advisor and the shop manager if he had ever heard of a Subaru with this issue of being slow to respond on acceleration and then surging quickly. They both said they had never heard of this issue
Battery dead from constantly parasitic drawing in less a week. Brand new Interstate AGM MTX-35 battery. Had to take out the battery nad charged in room because living in an old apartment building which does not have outlet to connect the charger. Very annoyed by this flaw. The Subaru of America should settle a recall to fix the problem.
The contact owns a 2016 Subaru Forester. The contact stated while driving at various speeds, the vehicle started jerking and hesitating while attempting to accelerate. The vehicle was taken to the local dealer and the transmission fluid was flushed; however, after retrieving the vehicle the failure persisted. The contact stated that several unknown warning messages were displayed. The vehicle was taken back to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 126,000.
A D V E R T I S E M E N T S
- Lake Charles, LA, USA