CarComplaints.com Notes: Subaru thinks burning through a quart of oil every 1,000 miles or so is perfectly normal. That's a crude stance if you ask us.
8.7
pretty bad
suspension problem
Took my car in for routine 45000 mile scheduled maintenance (oil change, tire rotation, brake check) and tech showed me the rear driver's side coil spring completely loose, rusted at the top and bottom. Waiting now for parts--the springs/suspension kits are back-ordered! Should only take three to five days. It's going to cost about $1300 to have them both replaced. Not happy!
- Frank R., Lake Zurich, US
I took my car in for a brake light switch recall today and was told the right rear spring is broken. Stohlman's Subaru, Tyson's, Va). They say part not available but that it will cost 700-$800 to replace both rear springs when they can get them. This is a hardship, as I am a senior with fixed income, Based on the many other complaints of this issue, the cars should have been recalled and fixed by Subaru!!
- Louise E., Falls Church, VA, US
A D V E R T I S E M E N T S
Both rear coils failed and snapped at the same time. Subaru only offered the same $500 voucher others have talked about. If it were something truly worn out like if the struts wore out in under 50k miles it would be unfortunate but I would accept that they just wore fast. But to have both springs catastrophically fail at the same time is pretty extreme for a vehicle under 5 years and 50k miles old. I would expect that Subaru should cover this in full and they let me down.
- operatoro, Darlington, US
click to see larger images
I just had the left rear coil spring on my 2015 Forester XT fail at 52250 miles. I don't off-road, or tow, or overload the suspension, or do anything extreme with the car, but still last week the left rear coil spring broke. I called Subaru before having it assessed because I had seen on forums that some people had luck getting Subaru to contribute money toward the repair. Subaru started a claim for me and told me to get it evaluated by a dealership. Dealership confirmed broken coil spring, repair cost $540. Subaru spoke with the dealership directly and agreed to cover the cost of the repair. Parts were in stock and I had my car back the next day. It was really a quite painless process thanks to Subaru. If they hadn't covered the cost my tone would be quite different.
- Arden S., Annandale, US
Search CarComplaints.com for these popular complaint phrases...
I've heard this is a problem that is quite common. Apparently Subaru is using an inferior product for its springs.
- gstephen, St. Paul, US
A D V E R T I S E M E N T S
click to see larger images
Add another to this list. My 2015 Forester XT spring broke sitting it the driveway. Broken part found in driveway. I never had it off road, never loaded it up, and never towed anything, so I am very surprised. Had it towed to the dealer today. Going to get the both springs and struts replaced, as that is what you have to do with springs and struts, not to mention, the springs they use to replace are different springs then the car came with. Subaru knows this is an issue.
Called Subaru of America, and hoping they take care of it and give me a loaner. My first Subaru is going to be my last Subaru if they don't pick up the cost. Looking at the photo I uploaded, it looks like the springs have a tendency to crack at the bottom of the spring, start rusting, than snap. This is unacceptable, can cause other parts to fail, and could be a danger to the driver and others on the road. Surprised that Subaru hasn't recalled this issue, as this is a major lawsuit waiting to happen, not to mention very bad publicity if people lose their lives as a result of this defect.
- Jesse M., Milford, MA, US