This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle is a 2015 Subaru Forester. At that time, the car had 47800 miles on it. I started to sense a shaking or vibration on the steering wheel, especially at highway speeds. I took it to a local Subaru dealer and the dealer technician found the lower control arm bushings to be work/torn. I have been driving for over 40 years and have never had to have the bushings replaced in any of my (Toyota) cars, especially at 47800 miles. I bought the car new. I live in the city and do not do any off road driving. I bought the car because of the Eyesight safety system. I didn't realize Subaru's quality was not at the same level as Toyota. According to J.D. Power, "The bushings prevent metal-to-metal contact (friction) hence safeguarding the metal joints." and "Driving around with worn-out bushings can pose a threat to the driver and other road users. Worn-out bushings may also cause damage to the vehicle when its components snap." (website: [XXX] ) I believe it may be a "lemon". I have had to take it to the dealership regarding the transmission problem of hesitation on acceleration. The technician tested it and (of course) found nothing wrong. The service advisor did inform me, over the phone, that the technician experienced the issue during testing. Subaru denied my request for reimbursement of the defective battery. They indicated that I was not eligible for reimbursement because I did not pay the dealership to replace the battery. I had bought an Interstate battery at Costco and replaced it myself. Replacing a car battery is not rocket science. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle accelerated from a stop sign at high speed and brakes were pushed down all the way with no respond the steering wheels was stiff and the Vehicle continued at high speed on its own crashing curbs side walk vegetation along the way until final crash at a tree. not warning lamps messages and air bag did not deploy. Car engine remained on at time of crash until manually turned off. safety of driver & passenger and others near by were at very high risk. Head on collision with other vehicles and homes could have happened. Insurance adjuster inspected and determined it is a "Total Lose" but did not gave reason for incident. police report was done and suggested to follow up with dealership. Emailed about this incident to Subaru dealership. Unknown if any additional inspection was done.
The contact owns a 2015 Subaru Forester. The contact stated while driving at various speeds, the power steering malfunctioned, and the steering wheel became very difficult to turn in either direction. The vehicle was taken to the local dealer who was unable to duplicate the failure and no repair was performed. Additionally, while driving at an undisclosed speed, the rear brake lights failed to illuminate while depressing the brake pedal. The vehicle was taken to the local dealer who replaced the brake light switch under NHTSA Campaign Number: 19V149000 (Exterior Lighting). The failure mileage was 19,000.
Started the car and began to back out of driveway when power steering warning light came on and power steering was loss as soon as I began turning the wheel. Total loss of power steering. If this were to happen at highway speeds, unexpectedly, a major life threatening collision could occur. The odds of a probable coolision would be pretty high for even an experienced driver.
My Vehicle's horn stop working about six months ago, not long after I had to replace the battery. I took it to dealership and they had to replace the clock spring, roll connector. I use the horn only when absolutely necessary. I have never had a cars horn go out. I think they ought to last at least ten years if not longer. Is this a defect? I just wanted to let you know.
- Tiverton, RI, USA
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Driving in merging four lane traffic 70mph when forward motion stopped due to power loss. Almost wrecked getting to shoulder of road. Stranded in 90+ heat. Vehicle would not crank.
Received a warning light saying to check power steering. Nothing to check on electric power steering. Light went off by switching ignition off and back on. Internet search found failures while driving on the eps system, so I took car in for diagnosis. A code had been stored that lead to a diagnosis of bad eps gearbox. Repair necessitated replacement of entire steering rack. Not an isolated incident. Problem needs to be addressed for obvious safety reasons - loss of steering!
The contact owns a 2015 Subaru Forester. The contact stated that the power steering assist warning light illuminated after an oil change. The light disappeared after a while. While driving in the mountains, the vehicle loss power steering with the steering power assist warning light illuminated. The vehicle was taken to larry H. miller Subaru boise located at 11196 w fairview ave, boise, id 83713, where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
At 38K excessive vibration and noise at highway speeds was noticed. Dealer replaced both of the front lower control arm bushings. At 42K the front right wheel bearing went bad and was replaced. Probably caused by the bad control arm bushings. At 44K the control arm bushings were bad again. This caused a severe loss of control of the car in slick conditions. This time the dealer replaced both of the control arm assemblies. This is a real problem with this vehicle. Time for a recall.
The contact owns a 2015 Subaru Forester. While driving out of the driveway, the horn failed to operate when pressed. The contact called colonial Subaru (761 E chester St, kingston, NY 12401, 845-339-3330) and was informed that if he were to turn the steering wheel to either the extreme left or right, the horn would work. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 70,000.
Started the car in the driveway and no power steering, dropped off at the local dealer. Several days later was informed of full failure of power steering. The power steering assist module and power steering rack system shorted out/failed. Car had 41000 miles
In August of 2015 my wife was driving the vehicle. All dash lights came on and the vehicle became inoperable as a result. After several attempts she was able to restart the vehicle. However, after about 150 ft all warning lights came on again saying that is was disabling several safety features (ABS, eyesight, hill assist, etc.). she again pulled over, and the vehicle would not re-start (flat-out would not come on, the power would come on but the vehicle would not start [has a key less ignition system]). she called road side assist and they came to try and help her with the car. They were able to get it started and she drove it to the dealership. They took the vehicle in and looked at it. Their servicing notes indicate that they were unable to replicate the issue, however, while my wife was there they were unable to start the vehicle as well. In review of these notes they indicate the following error codes were present P1531 and B2809 and they also replaced the following part [83311fj000]. on June 25, 2017, the problem occurred again while driving. All safety features disabled, all systems shut-off. Once I turned the vehicle off I was unable to start it again. It seemed as if I was unable to depress the brake pedal far enough to trigger the keyless start feature. So, the vehicle was unusable and unsafe. I contacted Subaru and they have towed the vehicle to the dealership as all attempts to start the vehicle have failed (all power works, but no start and all safety features indicate they are disabled). I spoke with the dealership and expressed all of these concerns as well as several others. The vehicle is at the dealership at this time. In all instances when the vehicle had issues we were either driving on a city street, a local highway, or unable to start the vehicle due to these problems. This is the second occurrence in less than three years.
What has been happening is I will be driving down the road (does not matter how fast I am going) and all of a sudden all the lights come on and I lose acceleration and control of vehicle. Each time it has been towed to Subaru they cannot recreate the problem so it cannot be fixed. This last time I was on a very busy road going about 55 mph and all of a sudden again my check engine lights etc came on and I lost acceleration and power. I quickly checked my rearview mirror to make sure no one was too close behind me. It was very scary and I was able to coast and abruptly turn into an enterprise rental. I was lucky I was not hit from behind or have my kids in car. This last time too when the tow truck arrived the car would not turn on. I am now completely uncomfortable driving a car that consistently has had the same issue that no one can fix.
Vehicle suddenly and unexpectedly accelerated while driver was parking while applying brakes. Vehicle hit house and porch, shearing off the gas meter where it meets the underground line. Eyesight object detection system did not stop the vehicle.
7 months old, 20,000 miles. Driving 65.6 mph, in light rain with cruise control on. 1st time driving in bad weather, noticed wind or flat tires causing sometimes side shaking. Stopped to check tires. Noticed no wind nor low tires pressure. Continued on. Had used cruise control on and off, and turning on and off the traction switch to find a pattern for the iradic driving. Could not id a cause. Continued driving. Car took a sudden jerk to the left, knew we were going to crash and could not turn steering wheel. 'crash'. we slid 40 feet down the center divide. The front wheels were still pointed straight ahead. The air bags did not deploy. We were lucky. The rear wheels had 'excessive wear', front wheels were in good condition. When the car was torn apart, the main pully had a 1" ding and the fan belt was knocked off the main pully and partically of the 2nd pully. The belt was on all the other pullies.. I believe the traction device malfunctioned when I was in cruise control, the left front wheel hydroplaned. And the brake was applied sending me into a out of control crash, that I could not steer out of. Subaru of America said wet payment, high speed and excessive wear on rear tires caused the accident. They documented the speed and wear of rear tires. Rain was very light, a drizzle. Highway was straight and light traffic. No debre on the highway.
A D V E R T I S E M E N T S
- Santa Fe Springs, CA, USA