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Crack in leather seat on driver side (left bolster). Tried to repair using a repair kit but that didn't work very well. Poor materials, which seems like a common theme with this vehicle. Cutting corners on material quality.
I purchased my 2014 Subaru Forester in March 23, 2013. In May, 2014 the driver seat was replaced due to tears on the left hand side of the leather. These tears were due to wear and tear of just getting in and out of the vehicle. I am pretty much the sole driver of this vehicle. I am a stay at home mom so this vehicle is used for errands, driving my 2 kids to school, and taking my youngest child to volleyball practice. We take excellent care of the vehicle and are not hard on it in any way. When I brought it in to the dealership, it seemed like no big deal, they replaced it under warranty. At the time, I asked the service manager whether he thought this "fix" would work...I was skeptical as unless the quality of the leather on the new seat had improved, what would prevent this from happening again? He said he hoped it would work however, in May of 2015 (1 year later) I was back in the dealership with the same problem. The dealership was great and replaced the seat AGAIN under warranty. Now, it's Oct. 2016 and one look at the pictures shows the condition of my seats. Not only is the driver seat ripping in 2 areas (seat and back rest), but so is the passenger seat. I am so angry! Of course, the dealership will not honour any warranty, which, from their perspective, I understand at this point. What I don't understand is how Subaru can use such poor quality leather in it's vehicles. I even called and spoke to someone from Subaru Canada this morning and he told me that "sometimes you have to give up quality in some areas to make it up in others, like the drive train"!! Ha Ha...really??? That's absurd! Anyone who reads the other issues we are having with our Forester (engine hesitation/engine warning lights coming on) knows this statement is ridiculous. Even the service manager at the Subaru dealership admitted that the quality of the leather was the problem and that there was not enough leather fabric to hold the stitching at the seams together in the first place. This is only a 2014 vehicle but it looks 20 years old!! Now, my only option is to bring it in to a leather repair place which will cost me $350! I am just furious and disillusioned with Subaru. Never, ever, in a million years would I purchase another one or recommend. I would sell this one in a heartbeat, but who in their right mind, would buy it???
- Sandra B.,
Calgary, AB, Canada
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Crack in leather seat on driver side (left bolster). Tried to repair using a repair kit but that didn't work very well. Poor materials, which seems like a common theme with this vehicle. Cutting corners on material quality.
- Patrick S., Halifax, NS, Canada