This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have tried to get the recall on airbag replaced to no avail, just alot of lip service and never any follow-up on repair of air bag. I am extremely ticked off that the very last current notification by mail this july 2022. I included a copy of it where it states DO NOT ALLOW ANYONE TO SIT IN FRONT-PASSENGER SEAT UNTIL THE AIRBAG RECALL REPAIR HAS BEEN PERFORMED ON YOUR VEHICAL. This say to me that Subaru is covering the butts by telling me it will be my fault if injury occurs yet subaru skirts around not repairing on Recall Code TKB19. Relieves them of no responsibilty. Also this notification clearly states alternative transportation options- loaner car, round trip towing, shuttles. I have yet had anyone call or address this issue other then telling me to text "FIX" or call 800 number which I have done quite a few times. I would appreciate that you will respond to me that you will do something other then ignoring me. You will be sure that if anything happens there will be an attorney involved. Subaru needs to honor this Recall or why even bother to send out notices constantly.
I have received multiple letters to fix my Subarus air bag. It was fixed once after a long wait for parts. The second required fix is proving hard to set up. I called a Subaru fix line, waited an hour while they try to schedule, then was disconnected. I called back, same long wait and they can not call you back if disconnected (I asked if they could as I was just disconnected and had to start over). I tried to explain to them in Hawaii we live on islands and cannot drive to other ones so it must be scheduled on my (Maui) island. They said they knew that (I even gave them the address of Subaru Maui). I waited on hold another 1/2 hour then got an email. I was scheduled a month later on - another island. I called back, waited again (they seemed more concerned with canceling my appointment the getting me a new one). After a very long series of transfers I was connected with Subaru Maui. They told me they (service dept) can't schedule them (only mangers can schedule air bag appointments) but they will have a manager call me back. I asked when and they said a week or two. Its been a week but I have not heard anything. I wrote Subaru with my issue and got a auto reply telling thanking me for being an owner and how great their cares are. No acknowledgment of my problem. The letters stress the importance of getting it done, but Subaru makes it very hard.
2011 Subaru Forester. Consumer writes in regards to several recall notices received for vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repairs.
This is an older car but still serviceable. The passenger side airbag warning light comes on sometimes accompanied by a seatbelt warming, whenever a passenger is seated and the car is moving. Also a message light indicates the passenger airbag is off. We took the car to a Subaru dealer to see what could be done. The only remedy offered was to replace the entire seat at a cost exceeding $2000. Not cost effective for what amounts to defective weight sensors. We have noted that newer subar's have had the sensors recalled. We request that the recall be extended to all affected Subaru vehicles.
Takata recall have not found a dealership willing to replace. If they will not fix will they buy back my car. I have been unable to drive a passenger in my car
Takata recall- local dealership is being difficult in trying to resolve having passenger air bag replaced. Also Subaru of America has been slow to step in and help
Takata recall - called dealer to schedule fix for recall, and was told that they could not schedule me until June 24, and until then I should not have anyone in my passenger seat. They said the delay was because there were so many cars that needed to be fixed they could not schedule anyone until at least then. That is unacceptable.
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 19V009000 (air bags). Carr Subaru (located at 11635 sw canyon rd, beaverton, or 97005, (503) 672-3370) was unable to provide a date sooner than July 19, 2019 to have the vehicle repaired. The contact stated that the manufacturer exceeded a reasonable amount of time to have the vehicle repaired. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called two local dealers: Grand Prix Subaru (500 S broadway, hicksville, NY 11801, (516) 336-4711) and hassett Subaru (3520 sunrise hwy, wantagh, NY 11793, 516-785-7800) and was informed that the parts were on backorder until August 9, 2019. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact had not experienced a failure.
The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign numbers: 19V008000 (air bags) and 14V830000 (service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. John howard Subaru (1730 mileground rd, morgantown, wv 26505, (866) 219-7316) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The dealer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: I asked my local dealership in san francisco to schedule the repair, and there is a 9 to 12 months wait list. They are basically refusing to do the repairs.
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 16V358000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer stated that no takata recall repairs would be performed until October due to a court case. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 16V358000(air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Takata recall: I was notified on July 27, 2016 by Subaru that the front passenger seat air bag needed to be replaced in my vehicle. Since that date no one has been able to ride in the passenger seat which has caused a major inconvenience when I drive my car. Is there any time line on the replacement of the air bag? thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 16V358000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall several months ago we received a recall letter about airbags letter said Subaru would contact us about scheduling appt to replace no notice came and I called dealership they said parts were in short supply and that I would be put on long wait list I asked why we were not told to get on list dealer said Subaru was supposed to provide list of recalls and did not do that if I had known I needed to get on list I would have called months ago now I face another several months of not being able to use the passenger side of my car I understand parts shortages but if I had not called I never would have gotten on list Subaru sold me a car that will only allow the driver to sit in the front seat and now says there will be more months before this is remedied somebody has failed in this process and I am disappointed in Subaru
Takata recall. The contact owns a 2011 Subaru Forester. The contact received notification of NHTSA campaign number: 16V358000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Canon City, CO, USA