This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Upon changing the oil in my 2003 Subaru Forester I noticed that my sub frame is totally rotted out. I don't know how my car has even stayed together its so bad. I looked the problem up online and I found that it is a major issue with Subaru cars. I called Subaru to see if they could help to get it fixed and they said its a cosmetic issue and they will not help me. But they did say they will offer me $500 towards the purchase of a new Subaru. I asked if they will apply the $500 to fixing my current Subaru and he told me no. I am a single mother that depends on my car 100% and I can't afford the repair in the first place, but Subaru will give me $500 toward the purchase of a new car.
We took our 2003 Subaru Forester in to the dealership for an oil change and was told that the frame of the car was in "serious" condition and needed to be replaced. A photo was taken and sent to the district manager for his review. We replaced the control arms on our own in December 2011. Took the car in to our dealership in January 2012 for recall of control arms and nothing was said about the frame at that time. Mechanic stated you can put your finger into the hole in the frame of the car. Forester was never driven off-road and was driven solely in the city. The frame should not have rusted out through normal wear and tear. Winter this year was very mild. Please investigate this as frames on cars should not develop holes.
- Rockford, IL, USA
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- Hewitt, NJ, USA