This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had my 2020 Subaru Crosstrek (brand new, off the truck) for less than a month when a crack appeared in the lower left passenger side of my windshield. I didn't have any history of something hitting the windshield, it just cracked.
Immediately after activating my front windshield wipers, I hear a cracking "pop" sound from my wind shield and a 12 inch crack appears, stemming from the center of the rear view mirror and extending diagonally to the top edge of the wind shield. My car is only seven months old with less than 8000 miles on it and has never been struck by a piece of gravel or debris. This happened on a sunny day while driving 25 mph down a city street in ames, ia. Since this happened suddenly without any cause, I believe the issue is from a manufacturer defect in the wind shield.
After my first longer distance trip I noticed a windshield crack in the middle of my windshield starting at the bottom and extending approximately 5 inches up. My car was in a garage a the time. I was in the process of showing off my "new car". less than 3000 miles were on the odometer at the time. At no time during my drive had or have I encountered an object striking the windshield, but do find a small area under the wiper blades. I have yet to notify my Subaru dealership of the crack. It apparently was not noticed during a routine service appointment. I do not live close to a dealership.
After 3 months of ownership a large round chip has appeared on my windshield. I have not heard any rock or debris while moving or stationary. My friend has the same car and had the exact same problem happen twice.
- Seattle, WA, USA
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Just under 1600 miles noticed crack extending from the right hand edge of the windshield approx 6 in. Some flaking along the line. Took to dealer, sales manager looked at it and said it was a stone chip. His boss came out and said it was a stone chip from 10 ft away then a third person came out of the show room and from 15 ft said it was stone chip and to just turn it into my insurance company. My wife drives the car and said that nothing hit the windshield while she was driving. Was told that I have to have an oem replacement windshield (wonder how long that one will last) or the Subaru eyesight would not align properly and therefore not work. I haven't got a cost for the glass and installation yet but alignment takes 1.5 hours at $172 per hour. And if the total is more than $750 it counts as a ding on my insurance.
There is a chip on the windshield about 2 months after I purchased my 2020 Subaru Crosstrek. I do not know exactly when or how this happened and have only been driving on paved roads.
Minor rock chip, no larger than a watch screw, near the window mount quickly developed into a 4-inch crack over a period of approximately 12 hours. Rock chip occurred on city streets, moving no faster than 40 mph.
I was driving at 70 mph on smooth interstate highway with light traffic. There was a loud explosion. After stopping in a safe location, I discovered the moon roof had shattered into tiny pieces. I am positive there were no rocks or structures above..there was 1500 miles on the car. The sliding ceiling was closed or there would be shattered glass all over the interior. No one was injured but it was very distracting and could have caused me to loose control. The moonroof glass may have been faulty. The dealer replaced it at no cost to me.
A D V E R T I S E M E N T S
- Reno, NV, USA