This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle battery will not hold power. Vehicle will not turn on and requires charging before it will turn on. Has happened 5 times in last month. Vehicle stationary.
For the third time, the battery on this car needs to go back for service - the car is housed in a garage on our property and is turned on every 3-4 days. This morning and twice before the car doesn't start. In the previous 2 times the car was completely dead and I had to jump start it and take it to the dealer where they said they replaced the battery. This morning when trying to start the car, the lights were flashing but the engine did not turn over. The same thing happened with our last Subaru a 2015 Subaru impreza. We feel the car should not need to be started every day nor should we need to put on a trickle charger as suggested by jeff at paul miller Subaru who I understand is the service manager there in parsippany, NJ where we bought the car. The car was parked inside the garage. Also whenever we were able to turn on the car, the radio comes on immediately. I think something else is draining the battery and is probably a design defect. We last started the car and drove it on Wednesday evening. The had this problem yesterday.
After starting the car and beginning to reverse away from my home, the rear view camera froze for 10 seconds, not showing any change in moving or stationary objects. This happened due to the driver screen interface/entertainment system crashing and rebooting. The crash/reboot usually happens if the car pairs by bluetooth with a phone that is in the house, and then gets out of range when the car backs away or drives away from the house. If it crashes while reversing, the screen either goes blank or freezes the rear view image in place. If the system crashes while driving forward then the reverse camera image is not affected. When the camera freezes while reversing, it is very dangerous since it gives the driver the false view that nothing is behind the car when there could be a child or object.
My wifes car started smelling like gasoline inside the passenger compartment. We took it to a Subaru dealer and a rodent had chewed the high pressure gas line. It then sprayed gasoline right into her back seat foam and cushion. If we take the rodent out of the equation, this car is not safe and we want our money back in full. The material for wiring and fuel lines are made from a soy based product attracting rodents. The seal they use for the gas tank access under the rear seat is a cheap foam not a neoprene rubber or O-ring. If the gas would of leaked onto just the ground I wouldn't even be typing this letter. I am extremely concerned about high pressure gas getting into the passenger compartment. I want to contact a lawyer about this and make Subaru accountable. The dealer even told me it was the second one in 2 weeks. They must use a soy based fuel line to attract to rodent, and then the foam seal in no way is safe to prevent a pressure of gasoline from reaching inside the vehicle. My wifes car is 13 mo old and only has 7400 miles on it. She is devastated as this was her first brand new car ever. No we have a car with gas smell inside forever. Please help us!
All elextrical was diabeled, no S drive, no response to key fob, could not take car out of park, check engine light on. Car was workig when parked at store, came out and the car would not start and kept giving me error mesages. The ybrid batter was good and I finally was able to use the hybrid mode to get the car to the dealership.
- Morgan Hill, CA, USA
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The car was purchased in November, and the battery failed in April after multiple dead batteries and jump starts. The battery was replaced as 'defective.' The car was jumped again for a dead battery in June. The battery died again in July, and the tech said that the reason was that the car had to be driven every 5 days or the battery would be dead. In August, the car was taken in and again the diagnosis was a defective battery, and it was replaced, though they also said that the car needed to be started and driven once a week.
Some time this car aceleracin more like put more full, I start to notice when I was driven in the specific speed and the car start to put more full and speed more than I was
The auto lock function has mysteriously stopped working. Traditionally, auto lock will work as the car begins to roll right in reverse or drive. After startup in morning on my way to work, the auto locks mysteriously stopped engaging as they always had before. This problem has continued and now the auto-lock function does not work all together. The auto shop has looked at it with my local dealer and they cannot solve this issue.
The contact owns a 2019 Subaru Crosstrek. The contact received notification of NHTSA campaign number: 19V743000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called island Subaru (1257 hylan blvd, staten island, NY 10305 (718)697-6000) where the appointment was cancelled three times and the contact was referred to another local dealer. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Our 2019 Subaru Crosstrek (16.8K miles) is not being driven as often as it used to be because we are now working from home. On 4/4/2020 we found the original battery drained dead after only 6 days of the car being undriven. Tried and failed to start the car - dashboard lights lit up but there were rapid clicking sounds. To get it to the dealer, I started the process of jump starting it with my battery-pack type jump starter. I attached the positive cable to the positive terminal first, and the jump starter's indicator light was flashing 'all good ' continue'. I then attached the negative cable to the negative terminal and the indicator light turned red, which means 'there is something wrong ' do not proceed'. on 4/6, I brought the dead battery to the dealer using my other car. They checked the battery and because the car is still under warranty, I received a new Subaru-branded battery. I went home, installed it, and turned the car on to make sure everything worked. On 4/10, we started up the Crosstrek and took it for a several-mile trip. 6 days later, after the car not being driven, the new battery was dead - key fob would not open the car, no dashboard lights came on when we tried to start the car. Using my jump starter again, I received the same indicator light warning. We had the Crosstrek towed to the dealer on 4/16. Technicians could find nothing wrong. They charged the battery and kept the car until 4/20 when they tried to start it up ' it started. We picked the car up and drove it home. Today is 4/27. The car has started up after 6 days of not being driven although last wed. And sun. I charged the battery a bit using a trickle charger. I currently do not get a warning light on my jump starter when I do a test. We are now going to drive it when we need to without using the battery charger and see what happens.
I was driving in traffic to complete stop, as I was accelerating the vehicle stalled. This has happened only once. I have had another incident when I was backing up to park my car in my garage, my back up camera froze while im still in motion then the infotainment reboots.
Hi. I purchase my 2019 Subaru Crosstrek in October of 18 because I decided to suck it up and have a payment to ensure I had a safe vehicle for myself and for my son. Since we always purchase Subaru through my work, I went that route because I've been very pleased with them especially with safety. In may of 2000 19, I was driving to harrisburg for work and I had my son with me and a whole egg that was presenting at the conference we were headed to. On the way there, on 22 East where there was a lot of construction but a highway, I went to go around a truck where I accelerated and went to go into the slower lane once I passed him but all the sudden, I lost complete power and my car shut off!!! I hurried up and got it back on and somehow the truck that I just passed was able to maneuver but it was super scary. Sadly, this happened two more times on the strip where my car just shut off so I just stayed in the slow lane and prayed while I was in one lane because I called Subaru and they told me that.. I'm just recalling all this now because I got the recall in the mail. I had called Subaru the week before I went on this trip and they told me that they thought it was a few ignition thing. And that I should get gas and see if all the lights turned off because all the lights and turn on after the first time it is shut off. Long story short, they kept it for about a thousand miles to test it out because I was adamant that I didn't want it back until it was safe so they replace the tire sensor which I had known for my last vehicle would not cause the car to shut off but they assured me this would solve the problem. I haven't had any problems since except for the continued electrical problems that I have inside the car and where the car runs at night even after its shut off.
2019 Subaru Crosstrek. Consumer writes in regard speedometer red dim light an older style transmission. The consumer stated the lighting on the instrument panel was insufficient and could not be manually adjusted separate from the headlights. The consumer stated the transmission does shift quick enough.
I purchased my 2019 Crosstrek in November of 2018. On numerous occasions the radio / touchscreen resets itself. However before each self started reset a loud buzzing or static noise comes across the speakers scaring the ever living daylights out of me (the driver). This is a safety concern / hazard as I was driving on the interstate on one occasion of this. I have had the whole system replaced by my dealership at no charge 1 month after purchase. Yet the radio still has the same issues. All radio stations I have programmed in are erased with each self restart of the radio / touch screen that god awful noise still happens. Subaru dealership says there are no software or hardware updates at this time. So what the heck gives!! seriously someone is going to crap their pants and have a heart attack driving this vehicle what the radio blasts static air waves across our speakers!
I purchased a new 2019 Subaru Crosstrek plug-in hybrid vehicle from ocean Subaru of fullerton ca on july26, 2019. A charging cable w/ charging circuit interrupting device came standard equipment w/ my vehicle. When I used the cable to charge my vehicle, I was going to insert the charger plug (3 prong plug) into my 110V outlet. But in order to do it, I would need to twist the cord that extends from the ccid into the plug to make it fit. The ground for the outlets is always positioned on the bottom of the plug. I realized that twisting the cord to make it fit is contrary to the directions that are in the owners manual. The way the Subaru charging plug is fitted onto the cord, it is upside down, therefore, you have to twist the cord so the round bottom ground plug will fit into the slot. The ccid has lights on the front indicating power is on, charging, or an error alert. If I simply turned the unit backwards, the plug would fit just fine. But that is not how it is described or shown in the owners manual. It clearly shows that the front of the ccid should face frontwards so you can see the indicator lights. Simply put, the design and/or manufacture of the plug needs to be positioned the opposite way. In the owners manual, and w/ the charging plug itself, there are very explicit directions on what to do and not do w/ the charging plug. Always have the plug straight, no kinks or loops, no twisting the cable to prevent fires and/or explosion. By not correcting this error in the plug positioning, constant twisting of the cable could result in frayed or weakened wires within the rubber cord insulation, causing an unintended consequence, like a fire or explosion. Sincerely, [xxx]ps. I can send photos of the charging cable and the image of the charging procedure from the owners manual if you need it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving down interstate highway, lots of warning lights suddenly appeared on dashboard. Car would only brake, not accelerate. After safely pulling off to side of road, car engine would not start. I was initially told the ECM (compuer) failed, but now it's an engine problem. Nearly 2 weeks later, car is still in the shop.
My new Subaru Crosstrek has a problem with the radio preset stations. I programmed them soon after I purchased the car but 6 weeks later the preset stations disappeared and only the pre-installed (free trial) stations on sxm radio were working. I had to reprogram the stations. When I called the dealership, auto fair of haverhill, MA, they said they were aware of the 'recall' (their term not mine) but that the recall was recalled due to problems with the 'software update '. they asked me to call again next week to see if a solution is available
Car has repeatedly turned itself off while driving. Twice, when pressing the brakes while exiting the highway, all dashboard lights (eyesight alarms, check engine, etc.) will turn on. When the car comes to a stop, the oil light also turns on and the engine shuts off, essentially putting the car in neutral. The dash instructs to put the car in park. The car starts again after pushing the ignition to turn off the car and turning it back on again, but will have the same thing happen the next time the brakes are pressed and the car slows down. It has turned off twice while the vehicle is in motion, going slowly. After three first instances of this problem, the car was towed to the dealer where they found a "fatal error of the ECM" and the main computer in the car was changed and the grounds were tested. The second instance of this problem occurred on the same day the vehicle was picked up from repairs. The car had ~200 miles when the problem first occurred and has less than 250 currently. In summary, the car has turned off, making it unable to accelerate, while in traffic on several occasions. There were issues with apple carplay glitching just before each instance occurred. The instances were exactly one week apart.
A D V E R T I S E M E N T S
- Locusts Fork, AL, USA