This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car was at a stop light, went to accelerate and car would not accelerate- all the lights came on. I had to put it in park and turn it off and back on, then it accelerated and there were no other issues.
Vehicle transmission failed while moving up a hill, vehicle coasted back down hill into intersection. Had to be physically moved off the road. Subaru of America reimbursed $3k towards cost of transmission, leaving customer with approximately $5k repair.
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
This 2019 Crosstrek dangerously malfunctioned. When driving at 75 MPH on the highway it went into in neutral, then it would not go in reverse, and in park it revved to 75 MPH, ultimately it would not start. Based on many codes the car was indicating, the Subaru mechanic tried to replace a cable that communicates the computer to the transmission (turbine?), it did not solve the problem. It has been waiting on a new transmission for four weeks with no ETA. Subaru dealer indicates the new transmission will have a 100,000-mile warranty. It appears that rather than fix this known dangerous defective transmission issue for good, there are many reports when you research online, they simply up the warranty. Someone is going to get hurt if they haven't already. Thank you for your time.
My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).
- Santa Clarita, CA, USA
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Occasionally, while accelerating, it feels as if the car loses acceleration and the engine loses power. It happens while vehicle is in motion slow speeds and fast speeds.
All elextrical was diabeled, no S drive, no response to key fob, could not take car out of park, check engine light on. Car was workig when parked at store, came out and the car would not start and kept giving me error mesages. The ybrid batter was good and I finally was able to use the hybrid mode to get the car to the dealership.
When accelerating RPM display at approximately 2-3 thousand rpms starts to jolt and the RPM needle bounces up and down as the acceleration continues!! the vehicle does this when going from a full stopped position to accelerating.
At times vehicle has stuttered acceleration or delayed acceleration. This is very noticeable after car had been running for more that an hour at freeway speeds. Twice I have taken my Subaru in to have it look at once on 1/2020 and again 5/2020. Subaru has recorded as issue twice over 517 miles. At techline investigation has been opened up. They think this is a software issue. They have deemed this normal operation and safe to drive. My car has a problem and its not being addressed by Subaru. This is a new car with 14307 miles on it. This acceleration issue happens on the freeway and around town at 35 mph.
Pulled into a parking space and placed the vehicle in park, turned the vehicle off, removed the key and exited the vehicle. When returning to the vehicle within 5 minutes, the vehicle had rolled backwards 25 feet and hit 2 parked cars. I unlocked the vehicle, entered it and started the car to return to my original parking space so I could call the police to report a fender bender. I will be calling my dealership in the morning to have the vehicle inspected for safety. In the meantime I parked the vehicle and applied the emergency brake as an added precaution.
While slowing down to a stop an exit ramp with a signal, the engine suddenly shut off, and the vehicle became immobile. All warning lights came on the instrument panel, and there was a message instructing to move the gear to 'park'. I had to shut off the engine and restart before the car could move. It was a dangerous situation.
Since I bought this car in March 2019 I have had problems. It has been in for service 5 times and each time I told them sometimes when you push the accelerator pedal the engine stutters or misfires. Some times it does not even respond to pushing the accelerator pedal. This is infrequent and they have not been able to experience it. But, it does exist and I am afraid about the safety. For example I was at a stop sign and started to turn left and I pressed the accelerator pedal and it went about ten feet and would not go further. I pumped the pedal and two or three seconds later it moved. Subaru told me I could trade it in and they would give me $2000 towards a new car along with a trade in value of $18,500 this is horrible. I fear the safety but also don't want to spend another $8,000 for a vehicle I should not have to buy. On the second visit to the dealer for service and problem with engine they said there was too much oil in the engine. They were the only ones who touched the oil that was put in the engine since the day I bought the car. This is a problem that no one is helping me with. Also, I did have a recall for the need to update the engine coil software programing.
At around the 2000 mile mark I noticed a drastic reduction in fuel econemy. I also started noticing metal particles in the engine oil. I also noticed a significant drop in engine power as well. This is a sign of debris getting in the engine and causing metal particles to become broken off. My mileage went from 460-480 mpt to 360-380 mpt. (mpt=miles per tank) I have brought the vehicle into the dealership and nothing was found from thrm testing the fuel system. I have been documenting this thru photograps on my tripometer. I took dealerships advice and tried a different gas station with the same results. Fuel econemy is averaging 22-33 mpg city/highway. I drive 20 of 25 miles each way to work on the highway. The display that reads gas mileage based on how I drive in the car says I should be getting between 27-28 mpg based on how I drive.
2019 Subaru Crosstrek. Consumer writes in regard speedometer red dim light an older style transmission. The consumer stated the lighting on the instrument panel was insufficient and could not be manually adjusted separate from the headlights. The consumer stated the transmission does shift quick enough.
This vehicle is equipped with an automatic transmission. At night, when headlights are set on "auto, " the illuminated gear indicator light adjacent to the shifter do not illuminate. This leaves the possibility of shifting the car into the wrong gear. These lights do illuminate with the lights set to manual. The specific incident occurred when an older driver parked the vehicle, thinking she had shifted into park, and instead, the vehicle began to reverse. Had she been able to visually verify the gear, this would not have happened.
A D V E R T I S E M E N T S
- Saint Petersburg, FL, USA