This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I drove approximately 100 minutes to central Illinois on a 80 degree and sunny afternoon. I parked my car on the street and when I returned to it 45 minutes later, there was a 12inch crack on my passenger side windshield. There was no apparent point of contact in the crack and there were no large sticks or branches on the car. It appeared as if the crack happened on its own. I got the crack repaired recently and it cost over $1,000 to fix.
Windshield was cracked. Started out along bottom on driver's side and expanded up and across driver's side. From what I could tell, nothing hit the windshield to initiate the crack. Had to get replaced.
- Virginia Beach, VA, USA
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Read windshield glass spontaneously broke with no damage. Had to get service to repair and replace. Vehicle was stationary, parked in front of my house, on a residential street, parked and not in use at the time of the break.
I have an 'L' shaped crack in my windshield that is approximately 6"X6". the windshield sustained a small chip from a rock strike and before I could get the superficial chip fixed it turned into a very large 'L' shaped crack. The rock strike occurred while I was driving on the highway but the subsequent crack occurred while the car was stationary in my driveway. I was sitting in the car when the window cracked and other than it being a summer day the circumstances leading up to the cracking windshield were normal. The picture provided with this complaint shows the crack. I tried to outline the cracked area with yellow to make it more evident. The other lines in the photo are a reflection of the overhanging powerlines.
The windshield cracked during the summer for no apparent reason, no obvious signs of chip in windshield surface. Crack starts upper middle edge of glass, down passed rearview mirror, then half way across passenger side, about 1/3 way down from top. We are getting it replaced now.
I got in my 2017 Crosstrek premium on February 11, 2020 that was parked in my driveway and noticed a crack in the passenger side windshield. It was not there the day before. I did not hit anything, nothing hit me. I do not off road. The crack was spontaneous. Now the crack has sprouted into several spontaneous cracks that are continually getting worse, climbing approx. 1/3 of the way up the windshield! I have photos of the progression of the crack starting February 2020 to the present, each month, if needed.
Hi, I was reading online that others have been issuing complaints about cracks in Subaru Crosstrek windshields randomly occurring. This happened to me as well. My windshield cracked seemingly randomly while parked in a parking lot at a mountain resort in winter or 2019 (~27 months of ownership of the vehicle). No preexisting damage was noted prior to leaving the vehicle. The crack extended from the side of the windshield to about 1/4 of the way across in front of the driver (about 1ft long). No impact events were visible on the windshield that may have caused it. I do not have images of the damage but do have the insurance claim if needed. Approximate date provided below.
My windshield cracked for no apparent reason. Crack originated under the windshield wiper blades and spread when I turned the heat on to the middle of the windshield. The vehicle was parked when I first noticed the crack, at which point it was already approximately 7 inches long. I took it to the dealer and asked that it be covered under the warranty since there was no damage to the windshield, and they took detailed pictures (charlie's Subaru in August, me).
I came out to the parking lot where I work and there's a crack in the windshield wasn't a super hot day or super cold day or anyting just looked up and saw the crack I'm like that's a bummer.
A random crack appeared on my windshield without anything hitting the windshield or anything damaging it. The vehicle was parked in a parking garage when I noticed it and was not moving.
My windshield had several cracks, that should not have been able to be produced so easily. Within a couple of weeks of owning my 2017 Crosstrek, a pebble hit my windshield at a rather low force and cracked the windshield. Then the crack traveled all the way down. Then another crack mysteriously appeared in a different spot. I have never experienced a windshield so weak. I had to have it replaced.
No visbility of crack before work. 9 hours later a large crack appears on windshield. Car was parked in gated secure parking structure F=during the time.
While driving on the freeway in the afternoon of Aug. 23, 2018 with very light traffic and in a rural area, I noticed a crack starting up from the bottom of the windshield in about the middle of the windshield. It quickly spread up several inches (approx. 9 inches) then made a 90 degree turn to the left in front of the driver and continued most of the way across that half of the windshield. There was no impact or any other reason for the crack to develop. This all happended within about 20-30 minutes. This happened in late August 2018. Several weeks later while driving on the freeway in heavy traffic I came up behind a large gravel truck and a piece of gravel hit the windshield exactly at the corner of the crack. This quickly spread horizontally to the right across most of the passenger's side of the windshield. This happened in late September or early October 2018. The truck exited the freeway and I wasn't able to see the company name anywhere on the vehicle. So there is now a T-shaped crack that extends across most of the lower part of the windshield
I am the owner of a 2017 Subaru Crosstrek that was subject to a faulty windshield resulting in replacement. The vehicle had developed a spontaneous crack from no apparent or obvious source other than normal conditions. Specifically, this crack developed overnight while sitting in the driveway not in motion and not exposed to damage causing debris. The next morning, an inconspicuous crack at only a few millimeters appeared. Over the course of the next few days, the crack had grown to tens of centimeters. The end result was an unsafe and hazardous windshield creating visibility issues and a risk of integrity failure. The windshield was replaced by the dealer at full cost not covered under warranty. This was not covered under recall and was paid for out of pocket. Attached is a copy of the invoice with costs for the windshield parts and labor.
A D V E R T I S E M E N T S
- Raleigh, NC, USA