This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car just has had backup camera issue since a month ago. I called the local Subaru service but they would charge me for a diagnosis which I don't like the idea to pay it. I learned that Subaru recalls other Subaru models (non Crosstrek) for its backup camera issue. I would like to see my backup camera to be fixed which that is a safety concern. Vehicle has not been repaired. Consumer stated Crosstrek was not included in the recall.
The vehicle was losing power and getting close to the point of stalling but never stalled. It would periodically not switch gears as well. Seems like it could have been a faulty brake light switch. Apparently I was told that my vehicle was not covered under the recall put out earlier for this issue. So I had to pay out of pocket.
While driving at night around curves at about 15-20 mph the steering wheel kind of locked, and could not go back straight. Had to stop, turn the car off in order to the steering wheel feel normal. It did it a couple of times, also while parking it made like a clicking noise by the front passenger wheel. Had it fix, Subaru replace relief valve, electric oil pump. Even though Subaru is at fault, I had to pay almost $600 to have this fix because my car had a condition that was not covered by their warranty. It isn't fair. I bought this Subaru because of their reliability. It shouldn't have defects. This situation exposed my daughter's life and mine. I hope nobody else goes through this risky situation. Thank you.
The key mechanism fails to let you remove the key from the switch. It fails to return to the full off position to allow the key removal. I have to turn key off & on anywhere from twice to 20 times to get the key to return all the way to the off position to allow the key removal. Sometimes, I start and stop to assist the operation but still can take up to 10 times for the key position to fully return to the off position to allow for the key removal
- Arvada, CO, USA
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Experiencing same issues as many others. Key will not pull out unless turned back on and change gears; then when turned back off key will pull out. Started happening in 2019. Again, same as other people, hear clicking when turning left. Taking to dealership tomorrow but seems like it will be the axle from what others are experiencing.
Not able to remove key from ignition have to take the vehicle out of park put it back in park in park and sometimes repeat then able to remove key from ignition. Dealership says it's not covered under the manufacturer's warranty the service advisor nee exactly what the issue was as they just did the repairs to another vehicle the part is transmission plate guide assembly located in the shift console that cost $50 and $350 for labor with a total of $400. My vehicle is now at 40,000 miles.
My key gets stuck in the ignition on the acc position, so I can not leave my car with the key in it because the battery is still on. The vehicle is stationary and in park. I turn the key counter clockwise to turn the car off and remove the key, the key will not go further than the acc position, and no, it is not that I'm not pushing it in enough or the steering wheel lock. I am essentially stuck in my car or at risk of it being stolen. It happens frequently (at least once a day) but not every single time I drive the car. It has made it impossible to drive, and for fear of damaging the transmission or electrical components further I try not to drive it. Subaru is aware of this issue across five other Subaru models over five years (2013-2018; legacy, outback, impreza, Crosstrek, forester, WRX - until recently their entire lineup!) and issued a service bulletin last year (attached). It is affecting so many other customers, yet they will not fix it. The service bulletin announced a design change to the cvt select lever due to park-range switch internal components. They claim it is "isolated" but a quick search on the internet proves this is not the case.
Key is sticking in ignition. Was informed that there is a known fix for a known problem that happens but it will cost over $400 to fix. This is a known design flaw with a known service bulletin that makes a change to a piece of plastic in the shifter.
2016 Subaru Crosstrek, 27,500 miles. Unable to remove key from the ignition when vehicle is in park. When this happens the only way to remove key is to put the car in and out of gear and then back to park. Has occurred 1/2 dozen times, most recently today 11/13/2018. I am concerned that I may not be able to get the key out at some point in the future. Obviously, I cannot leave the car unlocked with the key in the ignition! switching gears is not always an instant fix and can take awhile going between drive/reverse/neutral before returning to park and the key releases from the ignition. Have a call into the dealer regarding this issue and service bulletin tsb-16-112-18R
Key gets stuck in ignition. Intermittently, the key will not turn all the way to the off position to allow removal. Turning the key to the "on" position then shifting into gear and back into park sometimes allows the key to then turn off and be removed. The car is stationary and in park. The car doesn't seem to recognize that it is in park.
Have had several instances of not being able to remove the key from the ignition switch when the vehicle is in park. Recently went to dealer for routine maintenance and told them of problem but they were unaware of any complaints. Now I see there is a manufacturer communication number 16-112-18R. So apparently this information isn't being emphasized to the dealers. This problem is intermittent and to date I've been able to move shifter lever several times and get key released but I'm sure someday I won't be able to remove the key at all. This started happening several months ago and continues. If I return late in the evening and can't shut off my car what will I do?
The contact owns a 2016 Subaru Crosstrek. While making a right turn, the electrical system failed and caused the contact to rear end another vehicle. A police report was not filed and there were no injuries. There were no warning indicators illuminated before or after the failure. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The VIN was unknown. The approximate failure mileage was 24,000.
Twice now after letting my car sit parked in my driveway for 3 to 5 days my battery has drained to the point that my car will not start and I would need to jump start my car each time. Both times I jump started my car I would verify that I didn't make an honest mistake of leaving anything on like a dome light etc. And I have not left anything on. It is worth noting that I have the limited version with keyless entry/start the whole eyesight system with an added oem remote start system installed when I bought the car from the dealer.
A D V E R T I S E M E N T S
- Commerce City, CO, USA