The stock head unit (Model #: CA645UL) in my vehicle has been having Bluetooth issues. Every since I purchased the vehicle in 2016, from time to time, the audio from my Bluetooth would cut out and then come back on. It was only once in a blue moon ever since I bought the car, so I never paid much attention to it. However, recently it's been cutting out more frequently than usual. When I took my vehicle in for the 60,000 mile service on 12/12/24, I decided to mention this audio problem to see if the service center could address it while they are working on it. The technician attempted to update the software for the audio unit. After attempting the software update a few times, the technician found the old software was corrupted, causing the system to completely fail. This points to an internal fault in the audio unit. This issue affects my safety in two ways: 1) I can no longer make phone calls via Bluetooth. This poses a safety concern as I would need to take my eyes off the road to make or answer a phone call, which may result in a crash. 2) My backup camera is no longer functional due to the head unit because compromised. This poses a safety concern as I can no longer see as well when backing up or parallel parking. The problem has been confirmed by the dealer. I have attached a photo of the invoice from the dealership.

- Baltimore, MD, USA