This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We took the car into the dealership due to an engine light being on and the recall was something they informed us about and we decided to take care of it all at the same time. We have never recieved safety recall information from Subaru. My Son owned the car prior to us and purchased from Subaru dealership. After several weeks of the car being at the dealership and a very large bill we picked up the car and drove 14 miles and the engine light went on again. We returned the car to dealership and they had it another week at least and we picked it up again with no further engine light coming back on. The engine light never turned back on even when the car stalled out and heard a banging sound. We had car towed to Subaru dealership. The car has been there for several weeks and now they are telling us we need to pay $8000 to fix. The car seemed to have lost power after we had recall and feel that the our safety was at risk and my Sons safety as well due to not receiving safety recall notification and service of the recall not resolving the issue with the motor in fact making it worse. Subaru of America has let us know they have no responsibility and will not assist us with any repairs even though our car is stuck in another state and clearly this has been an ongoing issue with this make, model, and year. I had experienced the pressing on the brake and feeling acceleration but I thought maybe my foot had slipped or something as it only happened once. I am thankful that we were only driving between 35 and 45mph when the car actually died while driving.
Took my 2013 BRZ Limited in for the Valve Spring recall. After work completed I was unable to get my car home before I had severe knocking, CEL, and power failure. Car was at dealership for over a month. After I got it back it's been driven 10k miles and has a rod bearing failure and all the same symptoms - power loss, grinding/knocking, and dash lights lit up.
The contact owns a 2013 Subaru BRZ. The contact stated while driving 70 mph, he heard an abnormal sound coming from the engine. The vehicle loss motive power and stalled. There was no warning light illuminated. The vehicle was not drivable. The vehicle was towed to the residence. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 18V772000 (Engine and Engine Cooling) however, the Vin was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.
I had my Brz recall repair in the spring of 2019. It took about 3 weeks for the Subaru dealer to fix the spring valve. When I received it back, my engine felt a little rough and had a high idle and made some noise. Due to the pandemic I have not driven much since the repair, so I didn't notice too much of an issue, but was planning to go back to the dealer when covid was less of a risk. Today, I drove my car maybe 500 miles since the repair, and as I accelerated on to the highway my car started revving really high, check engine line flashed on and the car lose power and stopped. If I pressed on the gas, it started to decline in speed and ultimately stopped. I made my way to the right lane, hit the hazards and waited stressfully for a tow truck as cars sped by me on the highway. I understand that there are issues like I just experienced since the recall fix and wanted to advise you of my issue. Please let me know what I can do to get the car back up to safety standards.
- Bayside, NY, USA
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My car was running with any issue until right after the recall repair. The recall (valve springs) repair was performed during the week of May 6th, 2019. I picked up the car on May 11, 2019 and the engine stalled a few times on the road on the same day when I drove the car back home. I called the dealer the same day I picked up the car and left them a message about the engine stall. Then, on Monday, May 13th, I had my car towed to lou fusz Subaru St. Louis. The dealer had my car for a week and they drove the car a few times but did nothing to fix the engine stall issue.
The contact owns a 2013 Subaru Brz. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). The vehicle was taken to Subaru of el cajon (900 arnele ave, el cajon, ca 92020) to have the recall repair performed. Approximately 3,000 miles after the vehicle was repaired under the recall, the contact's son was driving at 40 mph and heard an abnormal knocking sound coming from engine prior to the vehicle stalling without warning. The vehicle was restarted however, the vehicle stalled again without warning. Due to failure, the contact had the vehicle towed back to the same dealer to be diagnosed. The mechanic determined that the engine failed and needed to be repaired or replaced. The manufacturer was notified of the failure, but offered no assistance. The vehicle was not repaired. The failure mileage was 105,233.
Engine failure following the valve spring factory recall. The incident occurred while cruising on a highway. Vehicle suddenly lost all power. Electronics still functional.
This is a complaint about the work performed on my vehicle for the wty-84 recall. I brought my vehicle into the dealership (annapolis Subaru). After multiple issues with the workmanship my car's engine is blown. Annapolis Subaru has stated that they have worked on my vehicle long enough and will not fix the blown engine. The work that was performed was done due to negilence while performing the recall, requiring thousands of dollars of repair, before the recall was resolved. This included replacing my head due to a valve rocker becoming dislodged in the engine during a test drive, body work that needed to be fixed, replacement of a cam sprocket, and replacement of my ECU. Now that my engine is blown, a common issue due to this recall, annapolis Subaru is stating that the engine failure is not their fault. The recall service was performed at 140,000 miles. The engine failure occured 1000 miles after the recall service was performed while I was driving the vehicle. I had previously contacted the dealership due to loud tapping noises coming from the engine compartment and was directed that the noises were not due to engine damage, but due to the high pressure fuel pump.
My 2013 Subaru Brz was recalled and "repaired" for faulty valve springs at maguire Subaru in ithaca, NY in spring 2019 at 45,000 miles. 700 miles later on June 6, 2020, I experienced a catastrophic engine failure while I was driving in motion! maguire has had my car for 8 weeks now. After a short block replacement, they decided to replace whole engine which is now also experiencing more valve problems. When will this be resolved"??? recall the recall?"
I took my 2013 Subaru Brz to the Subaru dealership for the wty84 FA20 valve spring recall on December 24, 2019. The dealership kept my car for three months and I picked up my car on March 31, 2020 after the repairs were completed. Two and a half months later, and only 1,600 miles since the repairs, on June 19, 2020 my car started losing power while I was driving on the freeway and stalled. I pulled to the side of the road and was not able to restart the car. Stranded, I had no choice but to call a tow truck to tow my car to the dealership. The tow truck driver checked the battery, which was in good health, and tried to jump-start the engine but the engine would not turn over. He checked the oil level and immediately saw metal shavings in the oil adhering to the dipstick. He later tried to start the car again and this time the car started but the engine was making a loud horrible knocking noise. At the dealership, I was told that the engine had a rod knock, and possible broken rod bearing with signs of engine failure and that I would have to pay $1,450 for a tear down to determine the problem, and additional for any repairs. There have never been any metal shavings in the oil prior to the dealership repairs being done and I have never had these problems before. Regular oil changes have been completed every 5,000 to 7,500 miles by a licensed mechanic using only mobil 1 full synthetic motor oil and oil quality and levels have been excellent between changes. The car has 72,000 miles and has worked wonderfully up until now.
There is an open recall for my vehicle's engine due to the valve springs, which can result in engine failure. I previously replaced the engine completely twice due to engine failure, and I provided the receipts where the original parts were replaced, and done so with higher quality components after the second failure. However, both the dealership and the manufacturer stopped responding to my communication requests via phone and email and despite following up in person as well, and were silent when I stated that they were denying me a path to register my vehicle despite the part having been replaced and the original motor no longer being in the vehicle, which they required in order to complete the service. The first time the motor failed, I was at a dead stop and started to make a left hand turn when the motor stalled out. The second time, the motor just started making a loud noise and vibrating strongly. Both times I brought it to a mechanic to fix the motor, the second time I had it rebuild with stronger components and I have not had a problem since. There have been many reports from owners that have had their recalls completed by dealership service centers, the only ones authorized to make the repairs, and that subsequently had their motors fail despite there being nothing wrong to begin with. I do not want my vehicle that had been repaired with stronger components to have recall work done that can yourself the same terrible results, replacing stronger components with inferior components, especially when I paid out of pocket to do so and do not have any issues. I'm currently unable to register the vehicle due to this impasse and block on my current registration due to the incomplete recall, suffering over a year worth of loss of use.
In late 2018 I was notified by Subaru of the valve spring recall for my 2013 Brz. I carried my car in on March 31st 2020 to have the recall done. I picked my car up on April 9th 2020. On April 14th 2020, after exiting the highway, my engine stalled at a red light. It restarted on the first try with check engine light and traction light on. I drove the car directly back to the dealer to check that everything was done correctly. The diagnosis was fault P0017 and throttle body carbon up. The technician performed an ECM update and cleaned the throttle body and returned the car to me. No charges were incurred. On May 12th 2020 while driving, the check engine light and traction light came on once again. I again brought the car back into the dealer to be checked out. The diagnosis was fault P0171 system too lean. Checked for leaks and found none. The mass air flow sensor was cleaned and the car returned to me. No charges were incurred as it was admitted that debris could have gotten in the sensor while the engine was open performing the recall. On June 4th 2020, after exiting the highway, the engine stalled again. This time 5 tries to restart the engine were to no avail. On the 6th try the engine finally restarted with no warning lights on. I drove the car back to the dealer. My car was kept for 1 week and the diagnosis was a bad mass air flow sensor. I was charged $651.44 to replace the sensor. My car was returned to me on June 12th 2020. On June 13th 2020 the check engine light and traction light was back on. When I carried my car in on March 31st 2020, there were no prior issues with the engine or any other component on the vehicle. The car drove and functioned perfectly fine. There have many complaints about the Brz recall making engines. I believe I've fell victim to this. Please investigate the Subaru/Toyota valve spring recall for 2013 Brz and frs.
Valve spring recall (Subaru recall wty-84 and NHTSA id 18V-772) was performed Aug-Sep 2019. On March 16, 2020 while driving, the car was experiencing rod knock and had to be pulled off the road and towed to farrish Subaru in fairfax, va. The car's engine was torn down, short block and long block. Found a bearing failure due to oil starvation. It is now May 28, 2020, over 10 weeks since the car was towed to the dealership and I still do not have my car back. I have sr #[xxx] case number with Subaru of America who I contacted to get involved. There are numerous complaints on the internet about Subaru Brz, Scion frs, Toyota 86S having serious engine problems with a lot having serious engine problems after the recall numbers stated above. This is a very serious and dangerous problem that needs immediate attention. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Subaru Brz. The contact took the vehicle to courtesy Subaru of chico (896 East ave, chico, ca 95926) to be repaired under NHTSA campaign number: 18V772000 (engine and engine cooling). Upon returning the vehicle, the contact became aware of knocking sound coming from the engine. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact restarted the vehicle and the knocking sound persisted. The contact stated the failure was intermittent. The contact stated that the knocking sound was progressively getting worse. The vehicle was towed to an independent mechanic who was unable to diagnose the vehicle. The manufacturer was notified of the failure. The manufacturer informed the contact to have the vehicle taken back to the dealer. The vehicle was not repaired. The failure mileage was approximately 60,000.
Had factory valve spring recall completed by Subaru. The engine seized while driving after the valve springs were replaced. The Subaru dealership says the car needs at a minimum an engine short block, heads and valve work.
In March 2019, I had my Brz brought to a Subaru dealer for a valve spring recall. It took the dealership three times before they got it right, and 5000 miles later, my engine is blown up. I've read on several websites that this has been happening to many other Brz and Toyota frs owners/cars. I had 47,000 miles on this vehicle with no problems whatsoever before I brought it in for the recall. Now I have a broken/blown or repairable engine on my hands. I was driving home one night on the freeway, when I hear this horrible knocking noise and my car lost power and then shut down. I had to pull over to the side of the road and call aaa for a tow. The dealership is telling me it will cost over $8000 to replace. This is unacceptable! so I am filing a complaint.
On July 17 2019 we bought the 2013 Subaru Brz from a BMW dealership. At the time of sale we were advised that the vehicle had an open recall, therefore we had asked that the recall be serviced prior to taking possession of the vehicle. The service was completed at another dealership on July 26, 2019. Less than 4 months later on November 17, 2019, shortly after driving on the freeway the check engine light illuminated and there was a clicking type noise coming from the engine, the vehicle seized and would no longer move. The vehicle was towed to a Subaru dealership who advised the code was reading 'internal engine failure'. when confronted with the complaints about the recall, it was dismissed saying that the recall had to do with the top part of the engine and this appears to be coming from the bottom. They are currently working to take apart the engine to determine the cause to have it covered under the limited powertrain warranty. Based on all complaints it appears this issue is directly related to the service provided on the recall.
The contact owns a 2013 Subaru Brz. While the contact's son was driving 65 mph, the vehicle lost power and the check engine warning indicator illuminated. The driver heard an abnormal noise and then the vehicle seized. The vehicle was towed to the driver's residence. Ocean Subaru of fullerton (located at 1100 S euclid St, fullerton, ca 92832, (888) 428-2419) was called and informed of the failure. The vehicle was not diagnosed. The contact stated that an independent mechanic came to the driver's residence to replace the engine. The vehicle was repaired. The VIN was included in NHTSA campaign number: 18V772000 (engine and engine cooling). The manufacturer was informed of the failure. The failure mileage was 68,000.
A D V E R T I S E M E N T S
- Carlton, OR, USA