This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
transmission failed in traffic lane at a traffic light, causing loss of mobility. I called Police to secure seen, they responded and towed vehicle to dealer. my wife and Grandson were in the car and we could not move it out of the traffic lane the dealer has replaced the transmission, and are working to reimburse towing charges. But, so far, they have not offered me a warranty for the new transmission and they are apparently unable to tell me if the repair just done satisfies the recall referenced above Subaru's WRK-21)
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact has stated that the dealership addressed the recall in August.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle would vibrate intermittently when shifting gears. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 18,000. VIN tool confirms parts not available.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 55 MPH, the vehicle was shaking and lost motive power. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V955000 (Power Train) for which the VIN was included; however, the part to perform the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The car hesitates when I step on the gas, feeling like it stalled. This has happened since I purchased the vehicle and the dealer says I don't have a problem. I have pulled out into traffic only to have the car "stall' and I sit waiting to be hit. Subaru had a recall on this in 2020, but the dealer said I did not qualify for anything beyond reprograming. The problem persists. No warning lights or other messages.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and drifted to the right. The dealer was made aware of the failure but could not duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500. VIN tool confirms parts not available.
This safety recall is open since November 2021 and the manufacturer still has not initiated repairs, how long are consumer supposed to drive their vehicles with this serious safety issue risking safety " why has NHTSA not initiated action against the company "
Car was parked and had foot on brake when car suddenly lurched forward and hit a car in front. At first I thought that my foot had slipped off brake pedal and onto accelerator pedal but after reviewing the incident later in the day, I do not believe that my foot slipped. Subaru issued a recall on my vehicle #21V955000 in December 2021 but never notified me directly and I did not learn about this defect until I took the car in for routine maintenance. Was not advised that this recall might be hazardous. It is now been 4 months and Subaru has yet to issue a fix. I am now thinking that what just happened is a result of this defect or some other form of sudden unexpected acceleration and now am afraid to drive the vehicle.
Due to an improper program, the CVT chain may slip, resulting in breakage of the chain guide. If the chain guide breaks, fragments of the guide could inhibit the shift select mechanism. If the vehicle continues operation with the drive chain slipping, over time the CVT drive chain could break. No remedy offered/available by manufacturer.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated shortly after receiving the letter while driving approximately 30 MPH, the vehicle decelerated independently. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. VIN tool confirms part not available. The failure mileage was approximately 45,000.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH or above, the transmission was slipping. The transmission would then reduce power and regain power and the contact would pull over to reset the vehicle. The contact took the vehicle to the dealer and the vehicle was deemed undrivable. The approximate failure mileage was 18,000. VIN tool confirms parts are not available.
I have received numerous recalls on this model and failed to receive WUV-07. Now they have sent WRK-21 to replace WUV-07 and tell me the tools and reprogramming should arrive by May and they will contact me again. This is a drive train slippage issue (something I have been complaining about since I purchased the car) and very hazardous. I was planning 2 trips between now and then and I believe Subaru is uniquely slow in fixing this critical issue. Also in an unrelated matter I was forced to put 4 new tires on this vehicle already replacing the original tires after 29,000 miles. I do not believe Subaru did due testing diligence prior to releasing this model for weight/handling/tire strength.
The contact owns a 2019 Subaru Ascent. The contact stated that while the contact was attempting to shift gear, the gear selector failed to operate as designed. The failure occurred on cold starts. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 21V955000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.
2019 Subaru Ascent purchased new. The car only has about 25,000 miles on it now. I have had several incidents when driving on a curved road about 30 miles an hour the transmission jerks and causes the whole car to shudder abruptly sevral times in a row. Also when backing up and I completely stop the car before putting into drve, it jerks and makes a load noise. I have had the car into the Subaru dealer several times for these drivetrain problems and they say they never made a repair. They say they drove it and did not find the problem. They should have taken the transmission cover off and inpected the transmision chain and componnts. There was a prwvious transmission recall and now another one. Since the dealr allowed this problem to continue the transmission probably has mechanical damge.
Steering is so sensitive that it exhausted driver. Lane control is exhausting. Transmission looses power, but mechanics say nothing registering. The car smokes on cold start and white exhaust smells terrible. This is worse in summer when transmission is hot. Hatch can-??t be left open when camping because it ran my battery dead. There is no lighting at the back of car and front interior lights, LED, time out.
A D V E R T I S E M E N T S
- Richmond , VA, USA