This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had a rock hit our dashboard while we were pulling coming off an on-ramp onto an interstate and resulted in a small chip. Within an hour of driving it after the chip a crack resulted outward to the driver side of the window to the frame and down towards the hood to the frame. This quickly impaired our vision and made it difficult to drive. The windshield was not repairable and we spent about $950 out of pocket to repair the windshield as it had to be ordered through the dealership. On a side note after the repair the rain sense windshield wipers stopped working after the windshield repair and neither the glass shop that did the windshield replacement nor the dealership under warranty would take ownership of this issue and would not fix the defective item.
Windshield cracked halfway across just sitting in the garage. Subaru would not cover it under warranty even though the vehicle was only a little over a year old. Will not buy another Subaru.
I bought the car new. 2-3 months later I went on vacation and came back to a huge crack in the windshield that spontaneously appeared in my heated garage without an associated chip. It gradually expanded but I waited until after winter to replace to avoid additional chips in the winter. 2-3 months after I replaced for $700 while driving again a spontaneous crack appeared before my eyes starting at the edge and moving down without any apparent rock hitting it prior. Since then 3 additional cracks have appeared largely covering my windshield. I live in Alaska and have for years. I have 4 vehicles and this one is just driven around town. The Suburban windshield is covered in chips but never in my 20+ years of car ownership of 20 or so various cars have seen a windshield that cracks to this extent without large rocks even hitting it. These cracks are not a chip from a rock that expands. There is clearly a flaw with this windshield. First time I was like huh weird. Second windshield with same exact problem, there is clearly an issue. Dealer is telling me tough cookies lady. These windshields are like 1000$ to replace with the recalibration required.
My complaint is that the windshield spontaneously cracks. I have replaced my windshield once last year thinking it was caused by a small rock. 5/29/20 my wife informed me that another one has formed and due to covid my wife has not left the house much while she has been working remotely.
The windshield on my Subaru Ascent cracked in two different places without anything striking them. Please see pictures attached to see. On both occasions my car was parked in my driveway and when I came out there was a crack on two separate occasions. This happened within two weeks of each other.
- San Antonio, TX, USA
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2019 Subaru Ascent windshield cracks easily. Small rock on free way hit windshield and made a huge crack. 1st crack was repaired by a professional through insurance company, 2nd crack happened today 4/13/20.
We are now on our third windshield replacement. Since owning this vehicle - we have had the windshield crack for no apparent reason. It is extremely fragile. I have owned numerous cars and have never seen anything like this! year ago we used to live down the road from a gravel pit and experienced a lot of loose gravel from trucks and other vehicles - and never saw any cracked windshields. Every repair is almost $1,000! we replaced the first one only to have the new windshield crack 2 weeks later. This is ridiculous. This is our first new car and it is costing us more than any of our used cars ever has. Subaru is ignoring us as none of my emails or phones calls have been returned.
The windshield spontaneously formed a crack near the eyesight cameras that eventually spanned the entire windshield after a few days. Was driving on the highway with no other vehicles in the area. No impact occurred. Immediately the eyesight stopped working as well.
Our windshield cracked and we had to replace it not too long after purchasing. We have had problems with our heater locking and not being able to turn it off or our drunk locking and we cant open it we are unable to unlock it.... we put in several complaints about a grinding noise when we break since we bought the car. I noticed it when I first drove it and they told me it was normal. When the car takes off there is a shake and stall before it moves. Also when driving it feels like it jolts and then goes again also a complaint....
A pebble from a gravel company hit my window while I was in motion on a highway, causing a small chip. By the next morning a crack across my entire windshield had appeared.
Was driving approx 40 mph when I heard a small bang. At first I thought I kicked up a small stone. 30 seconds later a crack developed in front of the front seat passenger. At first it was only about 6 inches long. An hour later it was close to 18 inches
Windshield cracked against the driver's side pillar about midway up while sitting in driveway. Within a couple weeks, crack increased in size until in front of drives view.
One night while driving normally down a smooth road to our house, my fianc noticed a significantly large crack in the bottom of my windshield on the passenger side. I hadn't been hit by anything, nor was I anywhere near flying objects that could have caused said crack. Within the next two days or so the crack tripled in size with no reason. At this point it was across 1/4 or so of the bottom of my windshield. I immediately called Subaru of georgetown to schedule a replacement. I had to pay out of pocket because my insurance screwed me over. That was $1000 I wasn't planning to spend while also planning my wedding.
While driving at highway speeds, my 2019 Subaru Ascent windshield cracked suddenly with no apparent cause. The crack was 2 inches wide in the upper center. Very upsetting as I had just bought the car the day prior. Dec 7th, 2019
Within a few months of just driving our 2019 Ascent, the windshield seemed to have cracked overnight!! my wife had noticed it and said that when she was driving the day before she didn't notice it, but when she left in the morning it was there.
Windshield hit by small pebble on highway. Small chip formed. Withrn 5 minutes 10 inch spider cracks formed all around. Middle of a road trip had to turn back home and switch vehicles. Do not feel safe with a windshield soo fragile. Second Subaru ive owned with same windhield issue. First was a 2018 Subaru outback.
Crack in windshield appeared w/out usual sound or sign of debris. Dealer said it could not be repaired, only replaced & all systems recalibrated at owner's expense. I have driven over 1 million miles & have never seen a crack w/ no debris or if any, so small it made no impact. Just a crack appeared like it was pressure on the glass causing the crack.
Was traveling on the interstate around 65 mph, tiny pebble hit windshield, chip in the windshield. We had it immediately repaired by a professional the next day. Vehicle sat in a garage overnight, never used after the repair and the next day, 12 inch long crack in windshield, not repairable at this point. Also, never even made one payment on the vehicle before this occurred and didnt even have 1K miles.
A D V E R T I S E M E N T S
- Sherman, IL, USA