Recall 287614- my call was involved in an accident on 1/10/2019. My car ran a red light due to failure of brakes and struck another vehicle. Both cars were totaled. I have received a notification in the mail in 4/2019 3 months after my accident I have contacted Toyota and since they are unable to locate my vehicle to inspect it, they refused to help compensate for my loss. I would like Toyota to take some responsibility for this, my insurance company gave me a payout that went directly towards the remaining balance of my car and I still have to pay 2,900 after. I still have not financially recovered from this accident. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Sunnyvale, CA, USA

Recall id 287614-my vehicle was involved in an accident on 1/10/2019 for failure to stop due to brakes. My car ran a red light and hit another vehicle in the intersection. Both cars were totaled and removed from the scene by a tow truck. I received a notification in the mail in April 2019 3 month after my accident regarding the recall id #287614, I have since contacted Toyota and the refused to compensate me for my loss. They have tried to relocate my car for inspection but the insurance company who has possession of my car after the accident, no longer has it. I have not fully recovered from this accidently finically and I was looking to have Toyota to help me compensate me for my loss. The money I did get from the insurance company went towards the remaining balance of my loan and I was not able to use it towards another vehicle. I would like Toyota to take some responsibility for this.

- Sunnyvale, CA, USA

Recall id 287614-my vehicle was involved in an accident on 1/10/2019 for failure to stop due to brakes. My car ran a red light and hit another vehicle in the intersection. Both cars were totaled and removed from the scene by a tow truck. I received a notification in the mail in April 2019 3 month after my accident regarding the recall id #287614, I have since contacted Toyota and the refused to compensate me for my loss. They have tried to relocate my car for inspection but the insurance company who has possession of my car after the accident, no longer has it. I have not fully recovered from this accidently finically and I was looking to have Toyota to help me compensate me for my loss. The money I did get from the insurance company went towards the remaining balance of my loan and I was not able to use it towards another vehicle. I would like Toyota to take some responsibility for this.

- Sunnyvale, CA, USA

Recall ID287614 NHTSA campaign #18E091000 my vehicle was involved in an accident on Jan 10th, due to failure of brakes. My car ran a red light and hit another car. My car has been totaled in this accident. I have since contacted Toyota about my accident and they have refused to help compensate for my loss. My car was towed to the insurance company and is no longer accessible for inspection. I would like for Toyota to take some responsibility for this accident. I have not fully recovered from losing my vehicle financially and I do believe 100% that this recall was the cause of the accident. Attached is the documents from my insurance company and pictures of the vehicle.

- Sunnyvale, CA, USA

White paint. The paint starting flaking off in large sheets on it's own, no connection to vehicle damage, weather, etc. Paint is now gone from my entire roof, half the hood, multiple other places. Continues chipping and flaking, car is only 8 years old and this is an obvious defect. Been happening for over a year, about 1/3 of the paint on my car is now gone. Can provide lots of pictures.

- San Rafael, CA, USA

The paint is peeling off from entire roof and other parts of the car. It started with just a few small spots and then quickly progressed to large sheets of paint falling off. I contacted local body shop and I was told that it was unusual paint problem and, they suggested contacting Toyota dealer. So I did. Toyota service rep told me that they were very aware of the issue with the paint however, since the car is out of warranty, they said that there was nothing they could do to help. They gave me phone number, 1-800-331-4331 and suggested I contact Toyota customer service. Susan, Toyota service representative, very nicely told me that she was not aware of any problems related to paint peeling off. She logged in my complaint, gave me my complaint number and wished me merry christmas. That's it! what"!?!?! they are not aware of the problem? internet is full of pissed off Scion and Toyota owners complaining about the same issue. Local dealerships also know about it. Many already reported the problem to Toyota and they are not aware of the problem" I don't believe it for a second. They simply ignore it till somebody does something about it.

- Bluffton, SC, USA