A few weeks ago, my 2006 Saturn Ion lost power steering capability while I was on a major highway (doing 65mph)! needless to say, I narrowly avoided a major accident and was dismayed to subsequently find out that I have a defective steering column motor (according to the local Saturn dealership) which will need to be replaced and is not currently under warranty. I bought this car in 2007 somewhat reluctantly since it already had 40,000 miles on it but it was the only one available after a major accident with my first Saturn for immediate delivery. I was at a new job and needed a car desperately. I chose Saturn again because of the brand's reliability, excellent customer service and my own personal satisfaction as a previous Saturn owner. When I called customer service last week to check whether this power steering failure was a recall item, I was told that it wasn't and that I would have to register a complaint to see what options were available for reimbursement for repair. Today I was informed by GM/Saturn customer service that they will not cover the $525 repair of this major defect since the warranty expired and the car had according to them, "excess mileage" (at 50,000 miles, a 3-yr. Old car should not lose a major component such as the power steering to my thinking). I was seriously concerned enough about this defect to contact you to see if you can bring some resolution to this issue. I've done extensive research online and found that thousands of Saturn Ion owners have experienced the same loss of power steering while in precarious driving situations. Is GM waiting for a fatality before they issue a recall, or is it because the company is bankrupt that they decided to play russian roulette with our safety? needless to say, my trust and faith in GM is compromised and I am not willing to pay for a repair that should be covered.

- Manchester, NJ, USA

The power steering keeps going out in the car. When this happens it becomes very dangerous to drive. It first started once every couple of days. Now it happens every time I turn it on and drive more then 100 yards. L have contact the dealership and they have told me that there is no recall for it. But I have looked online and numerous people have complained about this issue. The car is a lease and they said I am over my warranty even though I only have 36,000 miles in 5 years.

- Belleville, NJ, USA

Vehicle initially had trouble starting, made strange sounds, check engine light on, would not go over 25-30mph., followed towtruck to Saturn dealer, was told this was a common problem with this make & model, there were thousands of complaints known and that GM was aware of it but had not recalled. Turned out that it was the ignition module, switch, coil, harness etc., just under $800 to repair. It's still sitting in the garage. Thing is...I purchased this car almost new B/C I had an older car & wanted a new car in case the other quit! wow. Who new? power steering also groans and its full of fluid. Because of this, (ignition), the key had to be manually pulled out, to get the engine to stop running, all the electrical system remained on, had to disconnect the battery, was told do not know what else may have been damaged as a result, the dealer said the transmission may have been damaged as a result. Yet they don't want to recall because of the re-organization" what about my safety" god knows what could have happened if I was on the highway when this happened!

- Frederick, MD, USA

A week ago, I submitted a complaint about losing reverse in my transmission. I would like to add that the dealer replaced my transmission free of charge or labor costs. I applaud jay wolfe Saturn of tiffany springs, Missouri. For taking this corrective action.

- Farley, MO, USA