******* delete voq ******* this complaint is being marked for deletion because the consumer placed the request ******* delete voq *******

- Woodinville, WA, USA

Called devoe automotive in naples to have recalled seatbelt fixed, it just failed to retract. I sent a picture of the VIN. And was told they could not find it and could not help us with out a letter with our VIN on it saying the broken seatbelt was recalled, just because it will not retract that didn't mean it was a recall issue. I astked how I would get a letter but received no guidance. I was also told Saab is out of business and they will help known customers and since we were in tampa they couldn't help it was so far for us to travel. I stated they are one of five dealership who was listed to fix this recall. Also told them tampa repair man was sick with carona virus and that's why I called them. She told me anyone can fix a broken seatbelt, but that's not true and we can't find anyone to help us. Basically because we were not a local known customer this dealership would not support us unless I proved they had too.

- Tampa, FL, USA

I recieved a letter recall 15027 dated December 2018. I had to have my seatbelt repaired in June 2016. The cost of the repair was $401 and was repaired by bicklers repair. I am requesting reembursement for the repair in 2016. It is still not functioning correctly so I currently have it in for repairs at rimrock Pontiac in billings.

- Billings, MT, USA

The contact owns a 2004 Saab 9-3. the contact stated that the driver's side seat belt failed to retract without warning. The vehicle was taken to autonation Chevrolet West amarillo (7300 I-40 frontage rd, West amarillo, tx 79106, 806-553-5673) and was informed that the repairs were not included in NHTSA campaign number: 14V318000 (seat belts). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 164,000.

- Amarillo, TX, USA

I have a recall on the driver's side seatbelt. It was broken and is unspooled.

- Wallingford, CT, USA

Front driver seat belt retractor has failed when I went to fasten my seat belt.

- Phoenix, AZ, USA

Saab recall. I received both seat belt retractor and airbag inflate defect safety recall notice. However, in my car the seat belt retractor malfunction is in the driver side. I have called the Saab official service center and the dealer for both problems several days up today and I have not had an answer or solution to those problems. Besides, I have tried to repair the seat belt, but I can't find the part. As you can see in the attached photos to drive with a seat belt in that conditions is extremely dangerous. However, I feel that I am not safe driving my car, and that the hazard has increased with this car's airbag malfunction. I am a 79 years old man who has this car as the only mean of transportation that I have.

- Willowbrook, IL, USA

Seatbelt retractor on driver's side completely unspooled and will not retract under normal use effecting driver's safety in event of a crash. While convertible and passeger side retractors seem to be covered under warranty we are told our car is not covered and it is $550 to repair the problem. This doesn't make sense when so many Saab have this problem. The car was parked when it unspooled and wouldn't retract. This is a major safety issue in operating the vehicle.

- Sharon, MA, USA

The contact owns a 2004 Saab 9-3. while driving approximately 5 mph, the seat belt retractor became inoperable without warning. The vehicle was taken to a dealer where it was diagnosed that the seat belt retractor needed to be replaced. The vehicle was not repaired. The technician stated that the VIN was included in NHTSA campaign number:14V318000 (seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 58,000.

- Los Andgelos, CA, USA

I do have a 2004 Saab 9-3 arc convertible. There is a seat belt recall. I brought the car to my GMC tustin dealer 3 weeks ago. However, they cannot fix the problem because the part is not available. Since it is a seat belt issue, I do not like to drive the car because of safety issue. By law, how fast does the manufacturer have to replace the part?

- Seal Beach, CA, USA

The contact owns a 2004 Saab 9-3. the contact stated that the driver side seat belt failed and would not retract. The contact attempted to report the failure to the manufacturer to be referred to an authorized dealer but was unable to get through to schedule a recall repair. The contact was unable to schedule the recall repair within a reasonable timeframe. The contact was not able to secure the driver side seat belt for it to retract. The vehicle was not repaired. The failure mileage was unknown.

- Del Ray Beach, FL, USA

GM sent me a recall notice dated 08/2014 regarding faulty seat belts in 2004 Saab convertibles. GM safety recall #14222/ Saab safety recall #15027. It has been 8 months and no further word from GM about the repair. I believe I may be driving an unsafe vehicle. Any updates thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Woodridge, IL, USA

Passengers side seat belt doesn't work. There was a recall by NHTSA however I have never been contacted regarding getting the seat belt fixed. This is a very big safety issue. I cannot have anybody drive with me.

- Andover, MA, USA

Drivers side seat belt failed on a non accident related incident. Was repaired approximately 2-3 years ago, however the passenger side seat belt has sinced failed. I tried to get this fixed via the dealer ship, however the dealership was adamant about not paying for the repair. As I pointed out to the dealership, this was a safety failure and possible lawsuit if the passerger was killed in a car accident. Massachusetts requires seat belt usage. I contacted the ag for Massachusetts, but they could not help me. The passenger side seat belt is unrepaired at this time.

- Andover, MA, USA

I just called the GM Saab customer assistance center to ask about the recent driver's side front seat belt recall. I had paid for that last year an am requesting to be reimbursed but was told I will have to wait until the next notice comes out saying that they actually have the parts. In the notice I read that they indicated the passenger side seat belt will not be covered however if an issue arises it will be covered. When I asked if someone could be killed since this seat belt might not function properly I was told yes. When I asked why it was not then part of the recall I was told because they do not have parts. This is absolutely outrageous that lives are being put at risk simply because the particular supplier of these parts to GM is out of them. I had no problem getting the part when I had to pay for it. There is no excuse for taking a risk like this with peoples lives and the danger of having someone use the passenger seat was not mentioned in the recall notice and only acknowledged when I asked. I am a trained ems provider and find this completely unacceptable.

- Salt Lake City, UT, USA

Driver's side seat belt retractor failed. Have investigated recalls and found that three previous recalls do not cover this VIN number. Have been unable to find a replacement part; have contacted a dealership 2+ hours away that will replace the entire seat at a cost of $650. This seems to be the only alternative, and have only owned the car 8 months. GM should recall all affected vehicles, and/or expand the June 2014 recall to cover additional vehicles.

- Forest Hill, MD, USA

The automatic tensioning system cable in the driver's side front seat belt retractors broke. This caused the sat belt webbing to be spooled out and not retract. We took the car to a Saab dealer and after several weeks they said they had no idea when they would have the parts took the car to a local repair shop and they replaced the faulty belt components. We just received a recall notice (14222/Saab safety recall 15027) from GM about this problem, stating there are no parts available and will notify us when parts are available. How do we recover the $532 we spent fixing this problem 2 years ago?

- East Norriton, PA, USA

Saab aero 9-3 with only 73K driver seat belt worked fine on Saturday the next day I noticed it was not retracted so pulled on it and it unraveled in my lap. Call GM Monday after researching recalls online. My VIN is not covered"... if it is a known problem and the buyer experiences the issue -wouldn't you think that GM would repair it??"

- Glastonbury , CT, USA

Upon coming to a stop at a stop sign the front drivers side seatbelt came unravelled from the seat back and will not retract. I looked up the vehicle for recalls and found their is a VIN specific recall on this make/model/year but my vehicle was not included in the VIN specific. My concern is that this issue has been known to GM and Saab since 2010 and not only was I not notified so I have been driving in a potentially. Unsafe vehicle but now I am being told my VIN is not included in the recall.

- Fairfield, CA, USA

Driver's seat belt will not retract. After googling I read that there are 2 recalls on the Saab 9-3 2004 driver side seat belt retractors not working. Today I was told by the dealer currently servicing Saab's (jim ellis Mazda) that this VIN is not included. If that is true, the recall needs to be extended to other VIN's since this one failed too. Please help!!!!!!

- Atlanta, GA, USA