Twelve years ago I trusted RENAULT Company and I count on for my family safety based on its good reputation, and I decided to buy a Megan car -2005 model (motor no. 17095). Through this period I was committed to do the periodical maintenance, as recommended at RENAULT Cairo service center, where I had never received any warning from the service team addressing any major fault or miss function in the car. Early this month I took my family and traveled with the car to the north cost ( about 200 km trip) after doing all necessary checks (water and oil levels), unfortunately the car suddenly stopped with no alarms at all!! After calling the emergency truck (which took more than two hours with my family on the high way at noon time), finally I managed to send the car to Alexandria service center for Renault cars, where the tragedy continued!!!!!!. The maintenance team confirmed that the reason is the Fuel Pump which I agree to replace it and paid the requested cost, then they asked me to pay additional cost to check the engine cylinder and I paid the requested cost, then they told me that the entire motor is totally melted!!!! I’m really shocked and still cannot comprehend how a motor for a car like Renault (recording only 100,000 km) could be damaged entirely without getting any warnings from the car or the service center team during the periodical maintenance??? Me and my family really suffered from this horrible incident and it costed me a lot till now trying to fix the car, but I regret to admit that I totally lost my credibility to RENAULT cars and company and I started to have big concern on the safety measures followed by the company??? I still believe that Renault Motor Company is fully responsible for providing me with technical justification identifying the reasons that led to the complete failure for my Megan 2005 vehicle engine without receiving any warnings or alarms from the vehicle computer system. I have been in contact with some experts in car safety & designs and they confirmed that what happened to my car is mainly related to either a design malfunction in this model or manufacturing problem in this particular model. This is my second complain and I assure you that when it comes to safety (my own safety or others) I wouldn’t save any effort to make sure that all necessary actions are in place. I strongly believe that a reputable company like Renault will share with me the same values. Therefore I reserve my right to receive Renault feedback and action on this issue ASAP.