Sub: Low quality material used in my Duster Car

Dear Sir; I have given my Duster car serviced on date 20.06.2018 at Renault Service station, Malviya Nagar, Jaipur Rajasthan. Details of my car is as per below:

Owner name: Mr. Om Prakash Tambi (My Father) Model: Duster Petrol Reg. No.: RJ14CQ9956 VIN: MEEHSRC85CB000276 KMS: 25666 Engine# D220181

I have sent my car for routine service as I am facing Knocking sound from Doors on date 20.06.2018 at 10:00 AM morning at Renault Service station, Malviya Nagar, Jaipur Rajasthan. I got my car back in night 8:30 PM. Next day, When I checked my car; I found that no one has checked my this single issue (Knocking sound from Doors ) and send the car back without any resolution. I again take up this issue to service centre but they ask me to take the car back to service station for re-checking. I discussed with issue against with seniors at service station and later on they sent their one service engineer at my home to check the issue.

After checking; he informed that my car all rubber bidding has been worn-out and need to be replaced. Further he informed that all door latches also need to be changed. After changing both items (All 04 biddings and all 04 latches) sound may be reduced. They have given me rough estimate of Rs. 20,000/-.

I ask service engineer and service centre that how all 04 biddings and all 04 latches can be worn-out same time within the life to 5~6 years but no one has given positive reply in this regards. Currently I am owning 03 cars which age are more than 10 years but I never faced such issue. I checked this issue with other car holders having car more than 06 years but no one face such issue faced in their car.

I have checked this issue with my some friends who are in the R&D dept. of automobile industry. They also informed that this is quite rare issue and happen after life of 10~12 year due to low quality of rubber material only. I have also checked with Duster owners who are having cars more than 05 years but they also not faced such issue any time.

Conclusion: In my case; all door bidding and latched are used of low quality so worn-out early before assessable life. Now I request you to take up this matter on my behalf and arrange to replace all 04 biddings and all 04 latches free of cost basis on priority.

Attachment: 1. Servicing invoice 2. Registration Copy

Best Regards

Ashish Tambi Mob.: +91-9799648819