Technical Service Bulletins (TSBs) for the 2017 5500 are official communications between Ram & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Title 68245351AB: Switch - Steering Wheel Lt Start Date: 10/27/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Title 68245351AB: Switch - Steering Wheel Lt Start Date: 10/27/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. Read More »
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair. Read More »
Title Inspection and Return: Hydro-Booster, - Power Brake. Start Date: 10/27/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
ADAPTER, Engine Oil Filter (Pentastar V6) Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson (248) 944-0466 - bob.jackson@fcagroup.com Ron Dallison (248-292-9510) ron. Read More »
04627694AA Purge Control - Valve You have been identified as either having stock, or have stock in transit to your dealership. Suspect stock of part number: 04627694AA must be returned. See attached for identifying suspect stock. Read More »
05187880AC - Inspect and Return: Relay Assy - Heater Intake Air You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05187880AC. Read More »
Title Filter - Engine Oil Start Date: 10/23/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of following part number: 68109834AA. Read More »
Camshaft Position Sensor If replacing a camshaft position sensor for P0340 and/or P0344 fault codes, please review information below and contact Andrew Action on his cell phone: (248) 421- 4130. Read More »
Camshaft Position Sensor If replacing a camshaft position sensor for P0340, P0344, P0345, P0349, P0365, P0369, P0390 or P0394 fault codes, please review information below and contact Tom Nies on his cell phone: (248) 494-0187. Read More »
6.7L New Oil Usage Information Incorrect oil used. This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2023 to 2013 HD Trucks. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Oil Pan 2012-2017 Cummins engines with oil pan leaks, please inspect the shallow area of the oil pan for cracks. If cracks are found, please replace as necessary. Cracks are typically found above the cross member area. Read More »
Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block ... Read More »
Rear Crank Shaft Oil Seal and Retainer Plate For Cummins equipped vehicles only; If you are working on a 2016 or 2017 vehicle ONLY and are replacing the Rear Main Seal for oil leak, replace seal, retainer and gasket using PNs; ... Read More »
Oil Pan 2012-2017 Cummins engines with oil pan leaks, please inspect the shallow area of the oil pan for cracks. If cracks are found, please replace as necessary. Cracks are typically found above the cross member area. Read More »
Rear Crank Shaft Oil Seal and Retainer Plate For Cummins equipped vehicles only; If you are working on a 2016 or 2017 vehicle ONLY and are replacing the Rear Main Seal for oil leak, replace seal, retainer and gasket using PNs; ... Read More »
04627694AA Purge Control - Valve You have been identified as either having stock, or have stock in transit to your dealership. Suspect stock of part number: 04627694AA must be returned. See attached for identifying suspect stock. Read More »
Gasket, Rocker Cover If you are replacing this gasket for an oil leak, please call Steve Alvarado @ (866) 799-1695 ext: 4720271 to arrange for Fastrac shipper Read More »
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob. Read More »
Gasket, Rocker Cover If you are replacing this gasket for an oil leak, please call Steve Alvarado @ (866) 799-1695 ext: 4720271 to arrange for Fastrac shipper Read More »
Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Read More »
Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Read More »
P/N 04573460 - Inspect &Return: Rocker Assy - Intake Valve RT You have been identified as either having stock, or have stock in transit to your dealership. Please return part number 04573460 which have a packaging date of 2016-06-13. Read More »
Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. Read More »
Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please check the following before replacing the radiator/cooler:~ 1. Read More »
Evaporative System Integrity Monitor switch (ESIM) Prior to replacing this component on a 2015 Dodge Journey (JC), please call Bob Bruni at cell (248) 736-8958. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Crankshaft Position Sensor Before replacing this part due to a P0335 fault code, please contact Andrew Acton at cell (248) 421-4130. Engineering is interested in the condition(s) present when the fault occurs. Read More »
Camshaft Position Sensor If replacing a camshaft position sensor for P0340, P0344, P0345, P0349, P0365, P0369, P0390 or P0394 fault codes, please review information below and contact Tom Nies on his cell phone: (248) 494-0187. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
EGR Cooler If a customer comes in with a check engine light for P0401, P2281 or P0234 and the,technician has determined the EGR Cooler is plugged with soot, please contact Stephen Alvarado at the STAR Center at (866) 799-1695 ext. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
68085119AE,Inspect and Return: Exhaust Pipe Assy - Frt W/Catalytic Converter You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68085119AE. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
05187880AC - Inspect and Return: Relay Assy - Heater Intake Air You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05187880AC. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Diesel Injector Freezing This bulletin involves installing a insulator over the Diesel Exhaust Fluid (DEF) injector. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob. Read More »
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Title 68146401AA: Tube - Fuel Filler Start Date: 10/19/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Fuel tank Before replacing this part, please call Keith Kerby on his Cell (248) 420-5540 OR Manuel Gandara on cell (248) 622 8109 ~ Mexican Dealers please call Ricardo Lozada at cell +52 1 55 1370 3187. Read More »
Diesel Injector Freezing This bulletin involves installing a insulator over the Diesel Exhaust Fluid (DEF) injector. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Engine Air Filter For RAM 2500, 3500, 4500, and 5500, 6.7L turbo diesel engines, customers are experiencing a MIL with DTC P2280 and oil soaked air intake filters are being replaced to service the vehicle. Read More »
Title Inspection and return of PN 68210332AA - FUEL PRESSURE SENSOR Start Date: 10/6/2015 7:00 AM End Date Message You are receiving this email as you have been identified to have stock on hand or have stock in transit to your dealership. Read More »
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time ... Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on. A test-drive snap shot may help you isolate the source of the issue. Read More »
Flash: 6.4L Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Read More »
Flash: 6.4L Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Read More »
2014 KL 9-Speed service transaxle with 2015 common hardware This 9-speed transaxle must be ordered thru Mopar?s Powertrain Service Center (PSC) for a specific VIN and must be installed in that vehicle or the correct calibration will ... Read More »
Power Transfer Unit Prior to replacing the PTU, please review the following .~ Check if the service 4WD light is intermittent by driving under heavy throttle will produce a C1494-92 DTC, if yes, please call FCA axle engineering and do ... Read More »
Shifter - Automatic Trans Before this part is replaced for any issue please call John Grzecki on cell (248) 379- 0969. If you do not receive a return call within 15 minutes, proceed with the repair. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: 6.4L Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Read More »
Power Transfer Unit Prior to replacing the PTU, please review the following .~ Check if the service 4WD light is intermittent by driving under heavy throttle will produce a C1494-92 DTC, if yes, please call FCA axle engineering and do ... Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit ... Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are ... Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
R4801865AC Alternator Assy - 220 Amp You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of part number R4801865AC. Read More »
Hands Free Module - CTM ? Peiker For RT, JK and MK bodies only; Before replacing the Hands Free Module (HFM), please contact Gaurav Saxena at cell (248) 260-0583~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset ... Read More »
Integrated Center Stack If vehicle is found within 50 mile radius of the Detroit Metro area please hold vehicle and contact:~ Contact one of the following:~ Daniel Acciacca CELL (586) 709-1537~ Michael Savich CELL (248) 214-7270~ ... Read More »
Flash: 2.4L Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
Battery - Transmitter For vehicles within 12 Months in Service which have a "FOB Battery Low" message within Cluster or DTC B1A10 or B1A11 Active or Stored. Read More »
Battery Please call Bob Horn at cell (248) 231-3315 prior to replacing any battery. Please identify battery with the last 8 VIN digits along with the 15 digit Medtronic code from the GR-8 tester. Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Read More »
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04685719AI. See attachments for identifying suspect stock. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04685719AI. See attachments for identifying suspect stock. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Diesel Injector Freezing This bulletin involves installing a insulator over the Diesel Exhaust Fluid (DEF) injector. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Inspect and Return: Lamp Assy - Tail Light Rt/L You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Flash: 2.4L Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68174065AE. See attachments for identifying suspect stock. Read More »
Headlamp Assembly If the headlamp assembly is being replaced, please also replace the harness attached to the headlamp. Engineering would like to have both parts returned for analysis. Read More »
Inspect and Return: Lamp Assy - Tail Light Rt/L You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Authentic Mopar? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar? Glass. Read More »
Authentic Mopar? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar? Glass. Read More »
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Read More »
55395241AG Weatherseal - Windshield to Cowl Please return allstock of following part numbers:55395241AG,55395241AE.Replacement ispart number 55395241AH which isin stock and available. Read More »
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the ... Read More »
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the ... Read More »
A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair. Read More »
Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
EGR Cooler If a customer comes in with a check engine light for P0401, P2281 or P0234 and the,technician has determined the EGR Cooler is plugged with soot, please contact Stephen Alvarado at the STAR Center at (866) 799-1695 ext. Read More »
Title Control Module - Air Bag Electronic Control w/side Capability Start Date: 10/19/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Title Control Module - Air Bag Electronic Control w/side Capability Start Date: 10/19/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. Read More »
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. Read More »
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. Read More »
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts. Read More »
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. Read More »
68160775AB: Inspect and Return: Switch - Outside Door Handle You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68160775AB. Read More »
Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair. Read More »
68160775AB: Inspect and Return: Switch - Outside Door Handle You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68160775AB. Read More »
Title 05182600AC: Molding Assy - RR Door LWR RT Start Date: 10/23/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Read More »
04589131AG, 04589243AG - Inspect and Return: Liftgate - Latch Assy You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04589131AG, 04589243AG . Read More »
Cover - Roof Rack Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allsuspect stock of part numbers:68212041AC,68141170AC,55112738AA.See attachmentsfor identifying suspect material. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Inspect and Return: Latch Seat, and Latch Seat Back You have been identified as either having stock, or have stock in transit to your dealership. Read More »
68160775AB: Inspect and Return: Switch - Outside Door Handle You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68160775AB. Read More »
04589131AG, 04589243AG - Inspect and Return: Liftgate - Latch Assy You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04589131AG, 04589243AG . Read More »
Title Latch Assy. Hood W/AJAR Switch Start Date: 10/6/2015 7:00 AM End Date Message You have been identified as either having stock,or have stock in transit to your dealership. Read More »
P/N 68111384AB: Inspect &Return: Switch - Speed Control You have been identified as either having stock, or have stock in transit to your dealership. Please return parts which have a pacakging date code of July 20th 2016. Read More »
Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. Read More »
Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. Read More »
Cruise Control Switch Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756. If no response is received within 15 minutes, then proceed with required repair. Read More »
Spare Tire Kit For vehicles with Alloy Wheels, an adapter is required (not included) to connect the alloy wheel to the spare tire winch cable when storing under the vehicle. Read More »
Tire pressure monitoring module Prior to replacing tire pressure monitoring module, for DTC's C151D, C1581, please contact Michael Wang at cell (248) 701-5351. Read More »
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
Recliner - Stow and Go: Return Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allstock of following part numbers:68241568AB,68241568AC,68241569AB,68241569AC, 68241570AB,68241571A. Read More »
Inspect and Return: Latch Seat, and Latch Seat Back You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Replacement Seat Covers And Seat Cover Repairs This bulletin involves FCA US LLC position in regard to replacement seat covers and seat cover repairs. Read More »
Element Assy- Heated Seat If any of the Front Heated Seats are Inoperable. Call Mike Wicker at cell (248) 821- 9350 with the Fault Code, so we can determine true root cause. Read More »
Seat belt retractor - rear seat center Prior to ordering this part, call Gary Gebski at (248) 807-5874. If no response in 15 minutes, proceed with ordering the part Read More »
Element Assy- Heated Seat If any of the Front Heated Seats are Inoperable. Call Mike Wicker at cell (248) 821- 9350 with the Fault Code, so we can determine true root cause. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Read More »
Molding Assy ?Frt door day light opening Rt/Lt: Return You have been identified as either having stock, or have stock in transit to your dealership. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are ... Read More »
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts. Read More »
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. Read More »
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. Read More »
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson (248) 944-0466 - bob.jackson@fcagroup.com Ron Dallison (248-292-9510) ron. Read More »
Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on. A test-drive snap shot may help you isolate the source of the issue. Read More »
Engine Air Filter For RAM 2500, 3500, 4500, and 5500, 6.7L turbo diesel engines, customers are experiencing a MIL with DTC P2280 and oil soaked air intake filters are being replaced to service the vehicle. Read More »
Rocker Arm If normal diagnosis has led to a broken rocker arm, please replace all 12 rockers. Contact Stephen Alvarado at the STAR Center at (866) 799-1695 ext. (4720271) to arrange a fast track return for the parts. Read More »
Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair. Read More »
Recliner - Stow and Go: Return Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allstock of following part numbers:68241568AB,68241568AC,68241569AB,68241569AC, 68241570AB,68241571A. Read More »
Cover - Roof Rack Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allsuspect stock of part numbers:68212041AC,68141170AC,55112738AA.See attachmentsfor identifying suspect material. Read More »
Molding Assy ?Frt door day light opening Rt/Lt: Return You have been identified as either having stock, or have stock in transit to your dealership. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04685719AI. See attachments for identifying suspect stock. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68174065AE. See attachments for identifying suspect stock. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68143886AA. See attachments for identifying suspect stock. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of following part number: 68188889AE and replacement part number is 68188889AF which isin stockand available. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of following part numbers: 1YG06JSCAC, 1YG06KEPAC, 1YG 06KFSAC, 1YG 06KGZAC, 1YG 06KBUAC and replacement part numbers ... Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of following part number: 05278632AF and replacement part number is 52030379AA which isin stockand available. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of following part numbers: 68141880AH, 68141881AH, 68145625AI, 68145626AI, 68189480AF and replacement part numbers are ... Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of following part numbers: 68036213AA, 68036230AF, 68158196AC, 68158197AD, & 68158454AD. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. As per regulatory compliance: Please return follow ing stock of part numbers: 82214711, 82214712, 82214713, 82214714, 82214715, 82214716, ... Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of part number 68288760AA. Replacement part number is 68288760AB. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1PE001W 7AB, 1PE011W 7AB. See attachments for identifying suspect stock. Read More »
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 68003062AB, 68003083AB, 68003085AB. See attachments for identifying suspect stock. Read More »
Title 68260866AB: Module Kit - Occupant Classification Start Date: 10/22/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Title MasterShield Products Start Date: 10/28/2015 7:00 AM End Date Message You have been identified as either having MasterShield Products in stock, or have stock in transit to your dealership. Read More »
Title Win Kit - Transmitters and Win Start Date: 10/12/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
Message You have been identified as either having stock, or have stock in transit to your dealership. Please return all suspect stock of following part number: 05026886AJ. See the attached file for identifying suspect material. Read More »
Compressor HVAC compressor is inoperative. Before replacing the compressor call FCA Release Engineer Mark Briolat at cell (248) 345-0127. If no response in 15 minutes, continue with the repair. Read More »
Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat. It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Read More »
Evaporative System Integrity Monitor switch (ESIM) Prior to replacing this component on a 2015 Dodge Journey (JC), please call Bob Bruni at cell (248) 736-8958. Read More »
STAR receives on average 1,000 contacts per day ? that?s 300,000 annual contacts for technical assistance. This same month last year we had over 40,000 open aged > 5 days tickets. Read More »
Housing, Overhead Console If you have a 2017 RAM Truck with a lighting concern in the overhead console, please call Jeff Pagel at cell (248) 421-3265. If no response in 15 minutes, continue with repair. Send photographs to jeff. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Read More »
Park Assist Sensor 1) Active or Stored DTC of Signal Shape / Waveform Failure fault: B128E-25, B128F-25, B1290-25, B1291-25, B1292-25, B1293-25, B1295-25, B1296-25, B1297-25, and/or B1298-25, check for snow/mud/ice/obstruction and clean ... Read More »
Title Win Kit - Transmitters and Win Start Date: 10/12/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Read More »
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Read More »
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Read More »
Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair. Read More »
RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Title Inspection and return of PN 68210332AA - FUEL PRESSURE SENSOR Start Date: 10/6/2015 7:00 AM End Date Message You are receiving this email as you have been identified to have stock on hand or have stock in transit to your dealership. Read More »
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used Read More »
6.7L New Oil Usage Information This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2019 and newer HD Trucks. The following information is intended to eliminate confusion. Read More »
6.7L New Oil Usage Information This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2019 and newer HD Trucks. The following information is intended to eliminate confusion. Read More »
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington ... Read More »
Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on. A test-drive snap shot may help you isolate the source of the issue. Read More »
Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat. It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Read More »
A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair. Read More »
68103256AGReturn: Line Assy - A/C Suction and Liquid You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number 68103256AG packaged before 2016/08/01. Read More »
A/C Compressor This applies to 2015 and 2016 UF and PF. Before replacing the AC compressor for noise, leaks , or in-op:~ After these questions have been answered please call one of the individuals below. Read More »
HVAC Blower and Wheel HVAC blower motor is inoperative. Before replacing the blower motor please call one of these individuals:~ First call Brad Bartkowicz at cell (586) 808-4114~ If no answer, then call Vince Celli at cell (586) ... Read More »
HVAC blower assembly Blower Motor either making noise or is inoperative (even intermittently). Before replacing any of the part numbers listed above, please call any of the following people for each vehicle type. Read More »
Compressor HVAC compressor is inoperative. Before replacing the compressor call FCA Release Engineer Mark Briolat at cell (248) 345-0127. If no response in 15 minutes, continue with the repair. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
6.7L New Oil Usage Information This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2019 and newer HD Trucks. The following information is intended to eliminate confusion. Read More »
