This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ram 5500. The contact stated that on two separate occasions while his driver was driving at an undisclosed speed, the vehicle started to shake violently when all four tires detached from the vehicle. As a result, the contact-??s driver was able to navigate the vehicle to safety. The vehicle was towed to an auto repair shop where it was diagnosed that the wheels studs had detached from the wheels and needed to be replaced. The vehicle was repaired however the failure recurred. The contact then received notification of the NHTSA Campaign Number: 21V398000 (Wheels). The vehicle was then towed to the dealer where it was diagnosed that the rear driver-??s and passenger-??s side wheel studs and lug nuts had detached and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact inquired about reimbursement; however, the contact was denied reimbursement and informed that vehicle was outside of the warranty contract and had expired. The contact was informed that parts were not part of the recall repair. The failure mileage was approximately 365,047.
We have sent this in for recall repairs and Dodge either did not have the parts or said it would be weeks before they got the parts and we, as a company have had three dodge ram 5500's in the last week that have broken all the wheel studs off, snapped a single stud, or the the lug nuts have gotten loose even after torquing them to the newly recommended 129ft/lbs. We have 30 plus of these trucks and we are worried that if dodge does not get this fixed that there will be an injury.
The contact owns a 2016 Ram 5500. The contact stated while driving approximately 15 MPH and making a left turn the dual left rear tires had separated from the vehicle and the vehicle landed on the axle. The contact stated no warning light was illuminated. The contact stated that he had the vehicle towed to a dealer who determined that the studs had sheared from the wheel and found that his vehicle had NHTSA Campaign Number: 21V398000 (Wheels) associated with the VIN. The vehicle had been repaired. However, the vehicle suffered a similar tire separation on the front driver's side tire. The contact stated that the vehicle swerved across two lanes of traffic on the highway and crashed into the highway barrier. The contact stated that the vehicle had suffered damage to the entire left side of the vehicle. The contact stated that police were on the scene and wrote a traffic ticket. The contact said that there were no injuries. The contact stated that the vehicle was towed back to the same dealer who did not repair the vehicle. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
The contact owns a 2016 Ram 5500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the local dealer and other unknown dealers informed the contact that they could not accommodate the vehicle for recall repair. The contact stated while his driver was driving at 50 MPH, the rear passenger's side tire inadvertently detached and rolled away. The driver was able to veer to the side of the road. There were no injuries sustained. The vehicle was towed to an independent mechanic where it was diagnosed that all ten-wheel studs were missing. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 175,000. Parts distribution disconnect.
The contact owns a 2016 Ram 5500. The contact stated that the front driver's side wheel bearing fractured and detached from the vehicle. The failure occurred without warning. The vehicle was towed to texan Dodge Chrysler Jeep Ram (18555 eastex fwy, humble, tx) where the failure was confirmed. The vehicle was repaired. The manufacturer was notified. The failure mileage was 46,610.
A D V E R T I S E M E N T S
- Olathe, KS, USA