The contact owns a 2016 Ram 5500. The contact stated that while driving at various speeds, the vehicle would shake an vibrate. The vehicle was taken to the local mechanic who was unable to diagnose the cause of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 16V495000 (power train). The failure mileage was 175,000.

- Chrystal, ME, USA

Our transfer case failed (blow apart) causing a fire. We had the truck towed to our dealer and for the last three weeks Dodge has not allowed the repair to proceed or provided us with contact information or a path forward. We have no truck or plan for it to be fixed. The truck was being driven on a highway at about 50 mph when the transfer case failed.

- Bangor, ME, USA

Was driving 65 mph in cruise control, on the highway, in motion when I felt a vibration for maybe 10 seconds, dash lights came on within a couple seconds of vibration starting, pulled over to the side of the highway, truck would not go into park. Someone had to bring a truck and trailer to come pick up myself and the truck and a wrecker to load truck on trailer. When truck was loaded, you could see that the transfer case looked like it had exploded. The wiring harness had been pulled out. I checked for any issues of this type with similar year and make trucks and found that some 2016 Dodge 5500's have a recall for replacement of the transfer case because this can happen. When I called I was told that my VIN is not included in this recall. I think someone should investigate this issue. It seems very odd that same year make and model has this issues but it is only those made between certain dates. How can they be certain? I am now left paying a monthly note on a $45,000 truck that is completely useless. This truck is regularly maintenanced and only has 72,000 miles on it.

- Baton Rouge, LA, USA

The contact owns a 2016 Ram 5500. On several occasions, while the vehicle was parked, it rolled away. The contact stated that the vehicle had to be parked with the parking brake engaged to prevent it from moving. The contact stated that the failure was intermittent. The vehicle was taken to maguire Dodge Ram (located at 959 hiawatha blvd w, syracuse, NY 13204, (315) 487-6211) to be diagnosed, but the mechanic was unable to duplicate the failure. The vehicle was not included in NHTSA campaign number: 17V821000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 77,122. Consumer stated even though the vehicle is placed in park the vehicle rolls forward or backward depending on the incline. Updated 12/07/18

- Liverpool, NY, USA