8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
18,100 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (2 reports)
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2020 Ram 3500 fuel system problems

fuel system problem

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2020 Ram 3500 Owner Comments

problem #2

Oct 262020

3500 Tradesman 6.7L

  • Automatic transmission
  • 6,200 miles

A D V E R T I S E M E N T S

My new +$55k truck started to sputter at low speeds. Then it stalled completely after I merged into traffic. It barely runs. The dealer says it is high pressure fuel pump failure and the entire fuel system including rails and lines will need to be replaced. I am told I will be without my daily driver for months. This will be an invasive repair and I will no longer have a vehicle assembled like factory new. Metal from the fuel pump may have traveled and caused damage to the cylinders.

I had a 2000 mile trip with my wife and four children scheduled which will likely be canceled. I don't want this truck anymore but I have no recourse. They are still selling these trucks with the same issue. I called dealers in the area and I was told they have trucks that have been sitting waiting for repairs for months. I always wanted a diesel and I spent the extra money and bought the high output. Do not purchase this truck unless you can ensure it does not have the bad pump. I will post the brand and item number of the pump when I know for sure what it is.

- Andy K., Huron, OH, US

problem #1

Jun 282022

3500 Laramie 6.7L Turbo Diesel

  • Automatic transmission
  • 30,000 miles

Truck is in shop for the recall on it. All is fine as they will cover the cost of the recall, but I got the call today from the dealership stating that the recall is covered but because I have a plow frame on truck, the take off and install of the plow frame is not covered and I will have to pay for that out of pocket. Now, the whole point to buying a truck like that is for work, and yes I use truck for plowing, but because of Rams failure in part (why there is a recall?) why should I have to pay to have that taken off and put back on? If the part was not bad, I wouldn't have to take it off and put back on as I already paid to have that installed.

Now the reason for having to take plow frame off is I heard that was in the way to do what is needed to do the recall. I don't have an issue with the fact that they are with no questions going to fix and cover cost of the recall, I am complaining about having to pay to remove something because they need to remove it to do the job. Now I hear about $140. I wouldn't need to remove and install if the part didn't fail the first time. Now I am just tired of parts so expensive and I'm starting to feel like a guinea pig at my dime to fix things lately.

I explained to the recall company dealer that gave me the number, I bet there is better than 70 percent of people who own this type of truck plow with it and they should be prepared to have to remove that and cover cost, as dealerships are the ones that are concerned that their mechanic gets paid for the job.

- hdrider, Brookline, US

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