This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear lug nuts sheared off two different times hauling a camper, also was involved in a wreck where the truck hydro planed now the traction control lights are on also the low coolent light is on and there is plenty of fluid in the tanks
I received a card in the mail stating my Truck had a recall for wheel studs two days later I lose my two wheels in the freeway almost causing accidents, My RAM is my only Income I use it as a hotshot I was charged $2000 for tow from Los Angeles CA to Bakersfield CA we left it at dealer for about two weeks they claim of inspections and parts not being in I file a claim with corporate and never hear from them I finally got my truck this Monday [XXX] and today [XXX] same wheel side seal breaks axles locks up and here I am stuck with another $2000 Tow payment Ram Corporate claims they will call me back in 24 hours its going on 3 weeks no calls or emails dealer claims corporate will refund my expenses I had to out of pocket tires as well since recall would not cover now I have no work no truck and no money [XXX] is amazing because first time around I could have cause a horrible accident and who would have paid if no one answers me the recalls are very dangerous this Dodge RAM truck 3500 is not safe at all it is a dully and the two back tires just flew off on the freeway the wheel studs all 5 cracked I really need help or guidance on what to do with this horrible situation please call [XXX] or email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 30 MPH, the ABS warning light and the traction control warning light illuminated. Additionally, the message "ABS Disabled" was displayed. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic who retrieved DTC: C0020-01; and the mechanic determined that the ABS hydraulic pump needed to be replaced. The vehicle was not repaired. The local dealer and several unknown dealers were contacted and advised the contact that they could not accommodate the vehicle due to the size, and that the vehicle could not be serviced because it was not purchased at their location. Additionally, the contact had received notification of NHTSA Campaign Number: 21V398000 (Wheels); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure because the manufacturer customer care line was inoperable. The failure mileage was approximately 12,000. Parts distribution disconnect.
I was driving on the interstate highway. While driving at 60 mph towing a fifth wheel RV the front end shuddered for several seconds. Then the drivers side front wheel assembly broke off at the wheel studs. I was able to safely get to the breakdown lane. The drivers side front wheel assembly struck another vehicle traveling the oncoming lane. I was told that the vehicle that was struck was totaled. The police on scene documented the incident. The insurance representative has been notified and approved the repair. The collision repair facility documented. I also have pictures indicating broken front wheel studs.
The contact owns a 2018 Ram 3500. The contact stated while her brother was driving approximately 40 MPH, the rear passenger-??s side wheel started to wobble. The contact stated that the driver was able to coast to the side of the road and removed the hub cap. The contact became aware that there were only two-wheel studs holding the wheel to the wheel hub. The vehicle was towed to the dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 21V398000 (Wheels) however, the VIN was not included. The wheel hub and studs were replaced. The manufacturer was made aware of the failure and confirmed that the VIN was not included. The failure mileage was unknown.
- Palmyra, WI, USA
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The contact owns a 2018 Ram 3500. The contact stated that after taking the vehicle for a radiator repair at Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471) he was made aware of NHTSA Campaign Number: 21V398000 (Wheels) however, the contact stated that he was not informed that the vehicle was repaired. The contact stated that while driving at an undisclosed speed the contact heard an abnormal sound. The contact pulled over to inspect the vehicle for a flat tire however, the contact saw no failures with the tires. There was no warning light illuminated. The contact exited the vehicle and noticed that some of the wheel studs were broken. The vehicle was towed to Advantage Chrysler Dodge Jeep Ram (8311 US-441 suite b, Mt Dora, FL 32757) where it was diagnosed that the rear passenger-??s side wheel hubs and studs needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,240.
ABS Control Module and/or Wheel Speed Sensors is causing the abs warning light and traction control module light to go on and off intermittently for over a year causing the cruise control to not engage or to disengage-??
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 60-65 MPH and hauling a trailer, the passenger's side rear tire detached due to a fractured wheel stud. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. An independent mechanic was made aware of the failure and arrived at the failure site to replace the wheel stud and seven lug nuts. The manufacturer was made aware of the failure, and a case was opened. The manufacturer had the vehicle towed to Parks Motors (11987 US-54, Augusta, KS 67010) for an inspection. The failure mileage was approximately 45,000. Parts distribution disconnect.
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The Eagle simulators on my truck keep coming off I hear it-??s been an issue lately with these model truck it-??s going to cost me over 350$ dollars plus labor for them to be put on and all the other recalls on the truck it-??s been a big hassle for the dodge place to get parts to fix-??s all of my recalls now this keeps happening with my wheels. Who do I contact about fixing my simulators thank you for your help look forward to hearing from you
The contact owns a 2018 RAM 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The vehicle was taken to the dealer to torque the lug nuts however, the dealer did not have the new specs. The recall repair was not performed. Parts distribution disconnect.
URGENT: RAM/Mopar is unable to remedy the safety recall for my vehicle in a timely manner. SITUATION: In response to NHTSA safety recall number 21V-398, I messaged RAM on 25 July. I requested an expedited replacement of my unsafe vehicle with an identical or similar vehicle; or that they refund the vehicle's purchase price in full, minus a reasonable allowance for depreciation. BACKGROUND: As a 100% disabled, medically retired Afghanistan war veteran, I heavily rely on owning a safe, reliable vehicle to travel to medical appointments. Additionally, my vehicle is used to pick up and drop off family to/from elementary school. This recalled vehicle is my sole source of transportation. As such, I am deeply concerned about my vehicle's safety issue, which includes the risk of a wheel separating from the vehicle during operation, causing a vehicle crash without prior warning, and/or the wheel/tire posing a risk to other motorists. ASSESSMENT: To allow reasonable time for RAM/Mopar to provide an available remedy, I waited two months before making my request. However, as a company that regards the safety of its customers as paramount, I asked RAM to appreciate the seriousness and urgency of my request and that they acknowledge their duty to resolve this matter in a timely manner. Furthermore, I explained that I believe that a prudent company could foresee that a breach of this duty may proximately cause severe injury or death. On 26 July, a RAM Customer Service Call Center rep advised me that an available remedy is not expected for at least four months and that in light of unprecedented parts/supply shortages caused by COVID-19, it is reasonable for Mopar to anticipate unforeseeable delays in having a repair solution within four months, or even within one year. Nevertheless, the rep stated that my request would not be honored and my case would not be elevated for further consideration. I appreciate any assistance that NHTSA can provide to resolve this matter.
I bought this brand new 2018 Dodge in January of 2019 at the time of the incident it has four thousand miles on it and the incident happened on April 30th 2020. The front end began to vibrate. I pulled into a tire shop and they establish that the front left steer tire was cupping. It is a nexen tire that came on the brand new vehicle that only had 4000 miles on it. The spare tire did the same thing in only 60 miles, also brand new tire that came with brand new truck. I took both tires to a certified next entire dealership and they tested them for me and circles all of the areas on both tires that were cupped causing the vehicle to vibrate. Dodge dealership and the tire warranty people are arguing and I'm stuck in the middle and I want new steer tires and a new spare and Dodge still trying to figure out how they're going to handle this. The fact of the matter is faulty tires. Nexen roadians LT235/80R17, 4000 miles on a 2018 brand new Dodge 1ton diesel.
When hitting bumps or uneven pavement at speeds above 50 mph the truck will sometimes start shuddering and vibrating violently almost causing total loss of control. The only way to stop it is to come to a complete stop. It does not do it on all bumps or rough roads. It seems to be more frequent when hitting a bump in a curve or hitting a bump with first one wheel then the opposite wheel hits one. It does this loaded or unloaded and has done it while pulling a 16000 pound fifth wheel rv. The truck only has 16000 miles on it and has done it about 10 times since it was purchased. I have had it in the shop and was told they could not find any problem. I have it back in the shop at a different dealership and have started a ticket with Chrysler. So far they have done nothing.
Riding down interstate 75 and vehicle began shimmying to the point of had to drive below 40 mph. Drove to Ram dealership in lake city fl. Was told the right front tire was separating. Mind you, it only had 13,000 miles on it. Ram dealership said they were seeing a lot of this with these nexen roadian htx tires. They said if I had kep driven much farther, it could have came apart and caused an accident.
We purchased a 2018 Ram 3500 dually with nexen tires on it at 13,000 miles the belts in the front tires came apart at this time after doing some checking on line this has been going on with the nexen tires beginning in 2017 there are many reports about the nexen tires completely coming apart when towing. We contacted Ram and they just sent us the contact information for nexen tires. We guess it must take some people getting killed from these nexen tires before anyone cares, that is unfortunate a major safety issue like this is ignored by Ram & NHTSA we were driving our Ram on the freeway when the front end started to wobble almost uncontrollably until we got under 40 mph it still wobbled but we could make it to discount tire to purchase new tires. We have the old tires. If we were towing our 5th wheel this may have caused a major accident. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Rear outside tire blew out at 25mph on a off ramp truck only has 4900 miles on it, caused a loss of control and load roll over and severe damage to my new truck!
4 rear nexen oem tires defective; new truck driven home from dealership noticed serious vibrations shaking all seats in cabin at above approx. 65mph, took it back to original dealer, finnegan Ram, rosenburg, tx. Following week with approx. 500 miles on vehicle. Service dept. Advised me to drive it another 1000 miles or so to see if this issue resolves itself. It did not, I returned vehicle to allen samuel Ram service dept., aransas pass, tx. For same original issue with approx. 1900 miles on vehicle. 4 rear tires were found to be defective. I am presently trying to resolve a warranty claim after 2 weeks in service center. My 2015 Ram 3500 drw had similar issue; front 2 tires defective; 1 blow out tread separation and other serious bulges fixing to separate as well. I will provide photos and additional information when resolved and pick up my truck from dealership.
Truck has 1052 miles on it. Bought is brand vew April 26, 2018. While towing a 15,000lb fifth wheel trailer traveling at 65mpg on the New Jersey turnpike, I felt a vibration and immediatley pulled to the shoulder. I found that 6 out of 8 lugs sheared off the passenger side dually, leaving two lugs holding the dually wheels on. This is a major concern for me and feel a major safety issue. If I did not pull over the wheels would have fallen off and a catastrophic crash would have occured. I would like the lugs examined by a forensic examiner to determine the cause, I have no knowledge of why this event happened and am concerned about a reoccurance. My wife and I could have been killed. This truck is made to tow 30,000lbs abd I was towing only 15,000 lbs. Truck is currently at chapman Dodge of horsham P.a. updated 10/9/18
A D V E R T I S E M E N T S
- Lineville , AL, USA