This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my 2018 Ram 3500 new, in July of 2019. Since then, the HCU/ABS Module has failed 3 times. The first occurrence was at 4391 miles, the second was at 24768 miles, and the third, was yesterday at approx. 45000 miles. The "Service ABS System" light goes on and off intermittingly, which shuts down cruise control and other electrical components. The brake pedal at times feels stiff when brakes applied. This repair is close to two thousand dollars. I've read the other complaints while researching this issue. Something needs to be done by RAM to correct this safety, and excessive cost to owner issue.
Anti lock brake service light came on repeatedly and vehicle was taken to South County Ram dealer in St. Louis and they scheduled a service appt in July 2022 and they indicated an antilock module was required and did not have part due to manufacturer and did not know when part would be available. The vehicle again was taken to same dealer on July 10, 2023, and same story. This was reported to Chrysler Complaint line that same day and no response from manufacturer. How can an important safety part not be available" How can they continue to produce vehicles and not have replacement safety parts"
When driving at Interstate speed of 65 MPH pulling my goose neck horse trailer the instrument panel started dinging and indicated "Service Electronic Brake System", "Service Antilock Brake System" and the Cruise Control stopped working. I slowed and continued home with warring alternation with "dings" every few seconds. I took vehicle to local Dodge Dealer (Blaise Alexander Lewisburg PA) on 08/10/23 who checked the truck and said I needed the HCU replaced. (Code: 0020-01) I had to wait a few days to get the part. Truck was returned to me on 08/15.23. Invoice Number CHCS26809. Total Cost: $843.75
C/S ABS Light on. General Electrical Failure of ABS Module, Hydraulic Control Module resulting in unsafe braking. Un useable traction and cruise control. This has been confirmed by Dealer with no replacement parts. An unsafe braking system experienced in wet conditions with sliding and skidding accrued. Indicator lights accrued intermittently at apr06252023ox 34000 miles. Now on constantly at 60000 mile beginning at 55980 miles.
ABS and hydraulic module going bad. While driving down the road truck with say service ABS System and hydraulic brakes. Took truck to repair shop to have wheel speed sensors checked by a scanning machine and informed me that the ABS and hydraulic module is going bad.
- Sand Rock, AL, USA
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I have a 2018 Dodge 3500 with 9800 miles on it.. The ABS light has come on reflecting a braking and control problem. This also shuts down the safety system within the brakes, shuts down the 4 wheel drive and cruise controls also. It is my understanding from the dealership, there is a problem with the parts within this system, and they can not get any parts released to them for repair. They also don't want to use the same parts, knowing they will only fail again. Which would fall back on them, as a repair faciality. Why hasn't the NHTSA ordered a recall on these vehicles. There are Law Suites also addressing the ABS failure and many complain on this safety failure. I see there is a recall regarding tailgates issue on some of the dodge products. Clearly the braking systems must a higher priority. We should not be required to pay for these repairs. I paid $ $70,000 plus for my truck!!! Now they cost in the mid $ 80 K I want feed back from the NHTSA regarding there actions, on the Dodge ABS failure. You ask a question below regarding "WAS THERE A CRASH" in this case it was a near crash. Yes I alive, due to my agility to control the vehicle only. I'm 65 and drive vehicles prior to ABS, so this played into my abilities to control the vehicle. It is now a Federal Law that all vehicles be equipped with a ABS system.. ONE THAT WORKS CORRECTLY. My truck is due a annual safety inspection by the end of this month. Its unsafe to operate my truck, and it must remained park in the garage intil someone stops draging there feet and issue the recall. Yes I am very upset, as with many others
Have intermittent ABS warning and service electronic braking system. This has happened numerous times in the past 10k miles. Scanning the system shows electronic brake failure. This involves replacing the HCU. I have read of others having this problem I can fix this myself but the parts are discontinued or not available. This seems unusual considering it is only 5 years old. My concern is I pull multiple heavy trailers as part of our business operations and having the ABS Warning light on eliminates the trailer brake function of the truck which could cause an accident in event of the need of heavy braking without functional trailer brakes. This problem has been off and on since truck was purchased in March 2023.
ABS warning light came on, this also shuts down the cruise control system. ABS traction control is inoperable, my understanding the problem is the ABS/HCU pump/Module.. I only have 9087 miles on this truck. It-??s a Dodge 3500 Dully. I garage keep and baby this truck, as I paid a lot of money for it. It is my understanding, based on all the internet feedback, that this is a major safety issue and NHTSA is dragging there feet, on ordering a recall.
INTERMITTENT "service electronic brake system" light combined with traction control loss light. When this happens the cruise control is disabled. Local dealerships have no parts available to repair situation.
Have intermittent ABS warning and service electronic brake control. This has happened numerous times in the past year. Scanning the system shows electronic brake failure. This involves replacing the HCU. The truck has just over 15k miles but is out of warranty due too the year. I have read of others having this problem I can fix this myself but the parts are discontinued or not available. This seems unusual considering it is only 4 years old. My concern is I pull a 14k lb fifth wheel and having the ABS Warning light on eliminates the trailer brake function of the truck. My main concern is why Stellantis has not addressed this issue.
The Automatic Braking System (ABS) and Traction Control lights come on intermittently. They flash and and sound at random. A RAM dealer stated the lights must be on for them to get a proper code to determine the problem. This is an extreme safety problem that could occur at anytime ABS and traction control may be needed.
My Hydraulic Control Unit for my ABS has failed this is the second time in 24 months it has failed and needing service. The part is on backorder and it seems to be a major known issue by the manufacturer with repairs costing near 2k dollars to the consumer because Ram does not want to cover it under warranty.
ABS Pump motor control - General electrical failure that causes the warning lights on the dash to illuminate and an audible chime. Occurring sometimes several times in a row, which distracts operator from safe operation of the vehicle with flashing dash warning lights and audible chimes, affecting in the operation of ABS SYSTEM if required for safe emergency stopping in an emergency situation. Yes the problem has been diagnosed by a dealer ECU: ABS, CODE: C0020-01, DESC: ABS Pump Motor Control- General Electrical Failure The Manufacturer has and is aware of the batch of failed components as per various website forums. And dealer says the components for repair are unavailable for sometime. Uncertain exactly when warning lights started to flash generally, October 2022
ABS and Traction control lights on. ABS Code C0020-01 ABS pump motor general electrical failure. See you recently posted some information regarding 2017-18 Ram 2500 -3500 trucks. Lots of complaints on Ram Truck forums. Lots of problems with HCU and ABS Contollers. SHOULD BE A RECALL. No braking problems...(yet)
Eight months ago I got a "Service Electronic Braking System" warning in the Instrument Cluster. After a brief Google search it was evident that this was a common issue on these RAM trucks. After some diagnostics I determined the ABS Module and/or the HCU to be faulty. After 3 months of calling Ram dealerships in nearly every state I was finally able to locate a new ABS Module, but the HCU has been on backorder country wide for over a year now. I was recently advised by a RAM dealer that the sale of new HCU has been halted until Feb 2024 while RAM performs an internal investigation into the cause of the faulty units. The ABS, Cruise Control and Traction Control features are disabled while this fault remains. While the main vehicle brakes still function properly, the lack of ABS and Traction Control can pose a risk while driving in lower friction environments (i.e. snow, ice, rain, etc), or while hauling a trailer. RAM is not covering these parts under warranty nor is there has any type of safety recall been issued by RAM. The consumers are having to come out of pocket for these repairs (when the parts are available).
C0020-01 ABS Pump Motor Control - General Electrical Failure Under Warranty by FCA Extended Warranty Unable to order part until after 2/21/24 Unsafe to drive with issue and cruise control is inoperable Dash continues to beep while driving which is also very distracting
ABS and Traction control lights on/off intermitantly. ABS Code C0020-01 ABS pump motor general electrical failure. See you recently posted some information regarding 2017-18 Ram 2500 -3500 trucks. Lots of complaints on Ram Truck forums. Lots of problems with HCU and ABS Contollers. SHOULD BE A RECALL. No braking problems...(yet)
While driving in heavy rain a car in front of me slammed on their brakes, in response I applied mine. Instead of the ABS engaging, the rear wheels locked up and started to slide, which caused the truck to start to slide sideways on the rain slick road. Fortunately, I had maintained sufficent distance between myself and the car in front of me and there was no accident. Also fortunate was the fact no other cars were around me when the vehicle started to skid. Once I got stopped I noticed the ABS and Traction Control lights were now illuminated on the dashboard. Later that day I had the codes downloaded and received a C0020 code. Which indicated an issue with the HCU and ABS. After reviewing this issue online, I discovered that this is a know issue to FCA and the NHTSA and that many complaints have been reported concerning this issues, including a document from FCA (Star Online Publication: Case #: S2005000004) which is also on the NHTSA own website. There is no system on a vehicle more important than the braking system! Knowing the number of occurrences of this issue and possible severity of injury or even death that could result from this issue, why has the NHTSA not issued a recall for the vehicles? The NHTSA knows of this issue as evidenced by the STAR publications (now at revision C) posted on your website! Please do what your agency was chartered to do, hold the manufacturer of these vehicles accountable for fixing an obvious safety issue! I was lucky, I was not injured, neither was anyone else, but other people may not be as fortunate. Thank you,
A D V E R T I S E M E N T S
- Brazoria, TX, USA